4.52★ from 8,667,126 ratings · 150 negative reviews read in 2 storefronts · 11 complaints
Account or device banned without explanation
13of the 150 read·9%
Users report being banned suddenly with no reason given, sometimes entire devices banned, preventing account creation or login.
France 8 · United States 5 · joined from 2 wordings
›read 4 of these reviews
“i hate it — I got banned on Snapchat for doing nothing” — ★☆☆☆☆ · English“Snapchat BLOCKED and access on my phone too is Blocked 🤦♂️🤦♂️🤦♂️ — Kindly consider and just block the account but not access on the device. It’s very bad” — ★☆☆☆☆ · English“Device ban — The device ban is getting out of hand. Most of us are using a pre owned device and we can’t even login our accounts” — ★☆☆☆☆ · English“Ss06🤦 — Banned for no reason and appealing and automatically refusing anything just because I added all my old friends at the same time” — ★☆☆☆☆ · French
Forced payment for memory storage
11of the 150 read·7%
Snapchat now charges for memory storage that was previously free, angering long-time users who paid for premium already.
›read 3 of these reviews
“Terrible app — How are you gonna charge for memory? Money hungry company won’t get you anywhere.” — ★☆☆☆☆ · English“No one's gonna use this app — Literally the dumbest decision to make people pay for pictures they take. Many other apps have an interface with free storage. So many more ways to make money but you guys chose to switch up after so many years like that on your loyal customers. Sad!” — ★☆☆☆☆ · English“pos app — This app never works right and the fact that I have to pay to keep my memories is insane. Screw all this!!!!!” — ★☆☆☆☆ · English
Excessive ads everywhere, including in messages
7of the 150 read·5%
Users report ads appearing constantly in stories, chats, and between snaps, with ads every few snaps or messages, making the app unbearable.
›read 3 of these reviews
“My opinion — I generally like Snapchat but the ads every 5 minutes I can't take it anymore make it stop and I'll give you more stars” — ★☆☆☆☆ · French“TOO MANY ADS EVERYTHING IS PAID, I think I'll end up boycotting — I've been using Snapchat for years an application I really liked. The more time goes on the more we get spammed with ads. In story, every 3 stories there's an ad. They send me about ten ads per message every day. And on top of that you have to pay for your storage. I feel basically harassed. It's bullshit. I don't think I'll last much longer…” — ★☆☆☆☆ · French“Too many ads — From now on in addition to ads in your chats you get an ad every 2-3 snaps. Which is roughly one ad every 10 seconds. But no worries now you'd have to pay for snap+ and for what reasons? To enrich shareholders already so rich, snap won't last much longer, no more memories, no more snap without ads it's no longer possible.” — ★☆☆☆☆ · French
Ads placed intrusively in messaging and feed areas
4of the 150 read·3%
Ads appear directly in inboxes and snap feeds where users accidentally click them, and inappropriate ads show to children.
›read 3 of these reviews
“Invasive Ads and AI — Snapchat continues to get worse and worse as the developers cram garbage AI features into every single aspect of the app. On top of this they still somehow think it’s a good idea to serve ads in the same area as your incoming snaps, so that you reflexively “click” on them accidentally. It’s invasive, it’s predatory, and it’s wrong. We’re tired of AI and we’re tired of ads clogging the platform.…” — ★☆☆☆☆ · English“Garbage new add — I could understand the adds when clicking through stories or stuff like that, but the new directly messaging an add right into your inbox thing is insanely annoying. I know these companies have to make money to pay for the app, but come on.” — ★☆☆☆☆ · English“Too many adds — Too many adds. Very annoying.” — ★☆☆☆☆ · English
Frequent disruptive layout and feature changes
4of the 150 read·3%
Updates change the app layout and add unwanted features that cannot be undone, making the app harder to use.
›read 3 of these reviews
“stop changing things — stop changing the layout and making updates to things that we cant undo, it really bothers me and it looks really bad and its not even helpful stop this now ive paid for snap+ for 4 years and this is just wrong im paying you and you keep doing this stop” — ★☆☆☆☆ · English“Horrible update opens camera after you view someone’s snap every SINGLE time and you can’t turn it o — Every update makes this app slowly more and more unbearable but this one’s CRAZY bad, you’d have to be really dumb to think this is a good idea” — ★☆☆☆☆ · English“This app gets worse and worse with every update — The ads, the decrease in use friendliness, and the overall layout…this app has gotten so trash I will delete after 14 years of being on it” — ★☆☆☆☆ · English
Photos and memories deleted or storage restricted
4of the 150 read·3%
Users report the app deleting saved photos, memories, or restricting storage, forcing deletion of years of photos, sometimes even after paying.
›read 3 of these reviews
“So upset — The app deleted a photos that I just saved in my memo 2hours later and deleted some old memories too I don’t like how it’s going all the time bugging for storage.the app was good I hope than u can bring back the old version this is a trash app now I didn’t even want to give it a star” — ★☆☆☆☆ · English“Memory — Don't store anything on this application. It has fun deleting everything, even when you pay. You see your memories, it deletes them little by little and your heart breaks because your memories are lost. Prefer your device's camera directly or other social networks, like Instagram or WhatsApp.” — ★☆☆☆☆ · French“storage update day — the recent update of the Snap storage restriction, shock to many people, some people having Snap for several years with confidence in this application, and now have to delete more than 10 or even 20 years of memories. The Snapchat application will soon sink because of this update.” — ★☆☆☆☆ · French
Messages or snaps deleted without recovery option
3of the 150 read·2%
Users lose carefully composed messages or snaps with no way to retrieve them, including irreplaceable memories.
›read 3 of these reviews
“Terrible. — This app is horrible. I wrote a long message with so much thought put into it and Snapchat deleted it with no way of retrieving it.” — ★☆☆☆☆ · English“Do Better — I just had to delete a snap I cannot recreate that I was trying to send, because apparently the lens I selected, was one that needed purchase. When I backed out to choose a different, free lens, I selected the new lens over the snap, and it still would not let me send or save the snap without purchasing an 8.99 lens even THOUGH the one I selected was free. That moment is now gone forever because, to even…” — ★★☆☆☆ · English“Limit on photo storage — I paid for the membership my memories were still deleted… I have no way of getting back all the memories with my cousin who passed away genuinely wth!!” — ★☆☆☆☆ · English
App crashes, missing features, and upload failures
3of the 150 read·2%
Users report missing UI elements, stories failing to post, and features becoming unavailable after updates.
›read 3 of these reviews
“i have some problems — idk why but my snap doesnt have the spotlight and story button anymore i cant see public sories or any spotlight videos, it also doesn’t show the streaks or scores, and also i can upload any medias” — ★★☆☆☆ · English“Bad connection and my story not download for two days !!!! — My stories haven’t been posting for the past two days. The connection and internet have been really bad, and whenever I try to upload or post something, it just doesn’t upload. Even today, I’ve had a story ready on Snapchat since this morning, but it still hasn’t posted.” — ★☆☆☆☆ · English“Not so easy to navigate — My friend posted multiple snaps but I can’t figure out how to view each. They do not lead from one to the next.” — ★☆☆☆☆ · English
Account creation and verification problems
3of the 150 read·2%
Users cannot create or access accounts due to age verification errors, school verification failures, or device bans on used phones.
›read 3 of these reviews
“Snapchat has no support team — I have been trying since June to join my school. It gives me an error code and says please try again later. I have contacted the ai robot and nothing works.” — ★☆☆☆☆ · English“Snapchat rating — This is horrible. I put in the wrong birthdate and it won’t let me retry or anything” — ★☆☆☆☆ · English“Let me make a new account please — It won’t let me make an account because I made it to young on accident” — ★☆☆☆☆ · English
Ads continue after paying for premium subscription
3of the 150 read·2%
Users complain that paying for Snap+ or premium still shows ads, defeating the purpose of paying to remove ads.
›read 3 of these reviews
“TOO MANY ADS EVERYTHING IS PAID, I think I'll end up boycotting — I've been using Snapchat for years an application I really liked. The more time goes on the more we get spammed with ads. In story, every 3 stories there's an ad. They send me about ten ads per message every day. And on top of that you have to pay for your storage. I feel basically harassed. It's bullshit. I don't think I'll last much longer…” — ★☆☆☆☆ · French“Nothing but bugs! — You're gonna have to fix your bugs, especially since you want to make us pay to not have ads when even when we pay, we get tons of ads! You're really abusing us!” — ★☆☆☆☆ · French“Paid + ads — So before we had ads, now you have to pay, and by paying we get even more ads. I'm saving my photos and uninstalling this app.” — ★☆☆☆☆ · French
Cannot message or connect to app
3of the 150 read·2%
Users report inability to send messages, log in, or use messaging features, with the app not working properly.
›read 3 of these reviews
“Discuss — Why can't I discuss on this application? Or log in?” — ★☆☆☆☆ · French“Bug — It's been 3 months that I can't add friends, I've tried everything their AI assistance suggests I'm fed up” — ★☆☆☆☆ · French“Alone — So, right now, my friends are getting notifications like I called them. But like, not at all, I never called them and when I join the call, they say "why are you calling us?" when I was just watching my series peacefully. PLZ fix snap and make USEFUL updates. Ex "add snap's ai" it's very useless to add snap's ai anyway, make good updates and fix your bugs” — ★★☆☆☆ · French
Reviews are grouped one storefront at a time, so each storefront words its complaints separately. Two are added together here when they carry the same name, or when their wordings share half their meaningful words — one fixed rule, applied the same way to every app, and the reviews under each complaint are there to check it against. Where it is close but not certain the two stay apart, so this under-joins rather than over-joins.
Storefront by storefront
United States
4.51★ from 5,930,788 ratings · version 14.22.1.0 · 108 of the last 162 written reviews are one or two stars
Forced payment for memory storage
11of the 108 read·10%
Snapchat now charges for memory storage that was previously free, angering long-time users who paid for premium already.
›read 3 of these reviews
“Terrible app — How are you gonna charge for memory? Money hungry company won’t get you anywhere.” — ★☆☆☆☆ · English“No one's gonna use this app — Literally the dumbest decision to make people pay for pictures they take. Many other apps have an interface with free storage. So many more ways to make money but you guys chose to switch up after so many years like that on your loyal customers. Sad!” — ★☆☆☆☆ · English“pos app — This app never works right and the fact that I have to pay to keep my memories is insane. Screw all this!!!!!” — ★☆☆☆☆ · English
Account banned with no explanation or recourse
5of the 108 read·5%
Users report being banned from Snapchat without clear reason and unable to regain access, even after months or years.
›read 3 of these reviews
“i hate it — I got banned on Snapchat for doing nothing” — ★☆☆☆☆ · English“Snapchat BLOCKED and access on my phone too is Blocked 🤦♂️🤦♂️🤦♂️ — Kindly consider and just block the account but not access on the device. It’s very bad” — ★☆☆☆☆ · English“Device ban — The device ban is getting out of hand. Most of us are using a pre owned device and we can’t even login our accounts” — ★☆☆☆☆ · English
Ads placed intrusively in messaging and feed areas
4of the 108 read·4%
Ads appear directly in inboxes and snap feeds where users accidentally click them, and inappropriate ads show to children.
›read 3 of these reviews
“Invasive Ads and AI — Snapchat continues to get worse and worse as the developers cram garbage AI features into every single aspect of the app. On top of this they still somehow think it’s a good idea to serve ads in the same area as your incoming snaps, so that you reflexively “click” on them accidentally. It’s invasive, it’s predatory, and it’s wrong. We’re tired of AI and we’re tired of ads clogging the platform.…” — ★☆☆☆☆ · English“Garbage new add — I could understand the adds when clicking through stories or stuff like that, but the new directly messaging an add right into your inbox thing is insanely annoying. I know these companies have to make money to pay for the app, but come on.” — ★☆☆☆☆ · English“Too many adds — Too many adds. Very annoying.” — ★☆☆☆☆ · English
Frequent disruptive layout and feature changes
4of the 108 read·4%
Updates change the app layout and add unwanted features that cannot be undone, making the app harder to use.
›read 3 of these reviews
“stop changing things — stop changing the layout and making updates to things that we cant undo, it really bothers me and it looks really bad and its not even helpful stop this now ive paid for snap+ for 4 years and this is just wrong im paying you and you keep doing this stop” — ★☆☆☆☆ · English“Horrible update opens camera after you view someone’s snap every SINGLE time and you can’t turn it o — Every update makes this app slowly more and more unbearable but this one’s CRAZY bad, you’d have to be really dumb to think this is a good idea” — ★☆☆☆☆ · English“This app gets worse and worse with every update — The ads, the decrease in use friendliness, and the overall layout…this app has gotten so trash I will delete after 14 years of being on it” — ★☆☆☆☆ · English
Messages or snaps deleted without recovery option
3of the 108 read·3%
Users lose carefully composed messages or snaps with no way to retrieve them, including irreplaceable memories.
›read 3 of these reviews
“Terrible. — This app is horrible. I wrote a long message with so much thought put into it and Snapchat deleted it with no way of retrieving it.” — ★☆☆☆☆ · English“Do Better — I just had to delete a snap I cannot recreate that I was trying to send, because apparently the lens I selected, was one that needed purchase. When I backed out to choose a different, free lens, I selected the new lens over the snap, and it still would not let me send or save the snap without purchasing an 8.99 lens even THOUGH the one I selected was free. That moment is now gone forever because, to even…” — ★★☆☆☆ · English“Limit on photo storage — I paid for the membership my memories were still deleted… I have no way of getting back all the memories with my cousin who passed away genuinely wth!!” — ★☆☆☆☆ · English
App crashes, missing features, and upload failures
3of the 108 read·3%
Users report missing UI elements, stories failing to post, and features becoming unavailable after updates.
›read 3 of these reviews
“i have some problems — idk why but my snap doesnt have the spotlight and story button anymore i cant see public sories or any spotlight videos, it also doesn’t show the streaks or scores, and also i can upload any medias” — ★★☆☆☆ · English“Bad connection and my story not download for two days !!!! — My stories haven’t been posting for the past two days. The connection and internet have been really bad, and whenever I try to upload or post something, it just doesn’t upload. Even today, I’ve had a story ready on Snapchat since this morning, but it still hasn’t posted.” — ★☆☆☆☆ · English“Not so easy to navigate — My friend posted multiple snaps but I can’t figure out how to view each. They do not lead from one to the next.” — ★☆☆☆☆ · English
Account creation and verification problems
3of the 108 read·3%
Users cannot create or access accounts due to age verification errors, school verification failures, or device bans on used phones.
›read 3 of these reviews
“Snapchat has no support team — I have been trying since June to join my school. It gives me an error code and says please try again later. I have contacted the ai robot and nothing works.” — ★☆☆☆☆ · English“Snapchat rating — This is horrible. I put in the wrong birthdate and it won’t let me retry or anything” — ★☆☆☆☆ · English“Let me make a new account please — It won’t let me make an account because I made it to young on accident” — ★☆☆☆☆ · English
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 108 most recent negative ones. Newest review yesterday (08.09.2026), last collected today.
Britain
4.51★ from 879,615 ratings · version 14.22.1.0 · 44 of the last 69 written reviews are one or two stars
Not enough negative reviews here to group anything honestly. There are 44, and the threshold is twelve.
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 44 most recent negative ones. Newest review 2 days ago (07.09.2026), last collected yesterday.
France
4.64★ from 1,299,217 ratings · version 14.22.1.0 · 42 of the last 69 written reviews are one or two stars
Account or device banned without explanation
8of the 42 read·19%
Users report being banned suddenly with no reason given, sometimes entire devices banned, preventing account creation or login.
›read 3 of these reviews
“Ss06🤦 — Banned for no reason and appealing and automatically refusing anything just because I added all my old friends at the same time” — ★☆☆☆☆ · French“Ban for no reason — I got banned for no reason, thanks Snapchat for making me waste 4 years of my life. This is bullshit, I'm wondering if I should file a complaint” — ★☆☆☆☆ · French“Ban — They banned me for nothing I created an account I was directly banned” — ★☆☆☆☆ · French
Excessive ads everywhere, including in messages
7of the 42 read·17%
Users report ads appearing constantly in stories, chats, and between snaps, with ads every few snaps or messages, making the app unbearable.
›read 3 of these reviews
“My opinion — I generally like Snapchat but the ads every 5 minutes I can't take it anymore make it stop and I'll give you more stars” — ★☆☆☆☆ · French“TOO MANY ADS EVERYTHING IS PAID, I think I'll end up boycotting — I've been using Snapchat for years an application I really liked. The more time goes on the more we get spammed with ads. In story, every 3 stories there's an ad. They send me about ten ads per message every day. And on top of that you have to pay for your storage. I feel basically harassed. It's bullshit. I don't think I'll last much longer…” — ★☆☆☆☆ · French“Too many ads — From now on in addition to ads in your chats you get an ad every 2-3 snaps. Which is roughly one ad every 10 seconds. But no worries now you'd have to pay for snap+ and for what reasons? To enrich shareholders already so rich, snap won't last much longer, no more memories, no more snap without ads it's no longer possible.” — ★☆☆☆☆ · French
Photos and memories deleted or storage restricted
4of the 42 read·10%
Users report the app deleting saved photos, memories, or restricting storage, forcing deletion of years of photos, sometimes even after paying.
›read 3 of these reviews
“So upset — The app deleted a photos that I just saved in my memo 2hours later and deleted some old memories too I don’t like how it’s going all the time bugging for storage.the app was good I hope than u can bring back the old version this is a trash app now I didn’t even want to give it a star” — ★☆☆☆☆ · English“Memory — Don't store anything on this application. It has fun deleting everything, even when you pay. You see your memories, it deletes them little by little and your heart breaks because your memories are lost. Prefer your device's camera directly or other social networks, like Instagram or WhatsApp.” — ★☆☆☆☆ · French“storage update day — the recent update of the Snap storage restriction, shock to many people, some people having Snap for several years with confidence in this application, and now have to delete more than 10 or even 20 years of memories. The Snapchat application will soon sink because of this update.” — ★☆☆☆☆ · French
Ads continue after paying for premium subscription
3of the 42 read·7%
Users complain that paying for Snap+ or premium still shows ads, defeating the purpose of paying to remove ads.
›read 3 of these reviews
“TOO MANY ADS EVERYTHING IS PAID, I think I'll end up boycotting — I've been using Snapchat for years an application I really liked. The more time goes on the more we get spammed with ads. In story, every 3 stories there's an ad. They send me about ten ads per message every day. And on top of that you have to pay for your storage. I feel basically harassed. It's bullshit. I don't think I'll last much longer…” — ★☆☆☆☆ · French“Nothing but bugs! — You're gonna have to fix your bugs, especially since you want to make us pay to not have ads when even when we pay, we get tons of ads! You're really abusing us!” — ★☆☆☆☆ · French“Paid + ads — So before we had ads, now you have to pay, and by paying we get even more ads. I'm saving my photos and uninstalling this app.” — ★☆☆☆☆ · French
Cannot message or connect to app
3of the 42 read·7%
Users report inability to send messages, log in, or use messaging features, with the app not working properly.
›read 3 of these reviews
“Discuss — Why can't I discuss on this application? Or log in?” — ★☆☆☆☆ · French“Bug — It's been 3 months that I can't add friends, I've tried everything their AI assistance suggests I'm fed up” — ★☆☆☆☆ · French“Alone — So, right now, my friends are getting notifications like I called them. But like, not at all, I never called them and when I join the call, they say "why are you calling us?" when I was just watching my series peacefully. PLZ fix snap and make USEFUL updates. Ex "add snap's ai" it's very useless to add snap's ai anyway, make good updates and fix your bugs” — ★★☆☆☆ · French
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 42 most recent negative ones. Newest review 2 days ago (07.09.2026), last collected yesterday.
Germany
4.44★ from 557,506 ratings · version 14.22.1.0 · 31 of the last 50 written reviews are one or two stars
Not enough negative reviews here to group anything honestly. There are 31, and the threshold is twelve.
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 31 most recent negative ones. Newest review 3 days ago (06.09.2026), last collected 2 days ago.