4.59★ from 1,884,076 ratings · version 20260903.0.0 · 35 of the last 55 written reviews are one or two stars
Overly complicated interface and confusing workflow
4of the 35 read·11%
The app requires too many clicks, illogical field ordering, and unintuitive design that frustrates users trying to buy tickets.
›read 3 of these reviews
“An application worthy of the network — Very complicated to use with foolproof logic…. Ex: don't forget to enter the travelers before choosing the destination, when you add travelers there is no visibility of the number you have added, after buying 3 tickets only 2 are displayed but the invoice has 3 travelers… anyway, fortunately no inspectors because I really think they are in cahoots to get fined” — ★☆☆☆☆ · French“Designed against you — The whole app is built against the user's interest, hundreds (literally) of clicks to buy a train ticket… seeing the reviews I imagine they buy positive reviews for their crappy app” — ★☆☆☆☆ · French“Useless — Impossible to cancel a ticket, and honestly this design... information and ads everywhere... please, simplify!” — ★☆☆☆☆ · French
Payment and booking errors block ticket purchase
4of the 35 read·11%
Users encounter technical errors or payment failures when trying to complete ticket purchases, blocking checkout.
›read 3 of these reviews
“Planning an impossible trip — 3 hours that I've been trying to book a trip it shows me a technical issue or change train but when I change the problem happens again” — ★☆☆☆☆ · French“Technical Error — Impossible to buy a ticket, "a technical error" prevents us from moving forward. Too bad because everything was well done.” — ★☆☆☆☆ · French“Nul — Impossible de réserver, le paiement plante systématiquement. J'ai dû passer par mon PC. Ensuite je n'arrive pas à télécharger un de mes billets. J'ai essayé de joindre un conseiller SNCF, d'abord via whatsapp, mais la pseudo IA me propose d'annuler ou d'échanger, donc pas du tout ce que je demande. Ensuite par le 3635, répondeur vocal sans aucune possibilité d'avoir un être humain intelligent avec qui échanger.…” — ★☆☆☆☆ · French
App crashes, freezes, or fails to open
4of the 35 read·11%
The app opens inconsistently, freezes, crashes, or becomes completely unusable, requiring reinstall.
›read 3 of these reviews
“Catastrophic — The app hasn't worked for a week. Uninstalled it and impossible to reinstall. Do something for god's sake” — ★☆☆☆☆ · French“Bug on opening — The app is a reflection of SNCF overall, opens one time out of two, sometimes not at all.” — ★☆☆☆☆ · French“Technical Error — Impossible to buy a ticket, "a technical error" prevents us from moving forward. Too bad because everything was well done.” — ★☆☆☆☆ · French
Date picker locked to today or tomorrow only
3of the 35 read·9%
Users cannot search for tickets beyond tomorrow; the date field is artificially limited despite needing future bookings.
›read 3 of these reviews
“The best is the enemy of good — The latest update on iPhone no longer allows you to simply search for a train ticket for next week. The date gets stuck on today or tomorrow. I try to work around it with the train option: still impossible. "Who bites off more than he can chew": it doesn't bother me to have a separate app for each of the complementary services (which I never use on your app anyway). Especially, for the…” — ★☆☆☆☆ · French“Search history — The search history keeps the date on which you searched, not today's date. Last night I searched for a Caen–Cherbourg for this morning 6h51. This morning, the app suggests this route to me in the history, I click, I buy, I get on the train. Except the ticket is for tomorrow. Same train, same time, same price, one day too late. Result: 30€ fine, and only because the inspector understood the situation…” — ★☆☆☆☆ · French“Arrival - Departure — Type the name of the arrival city before the name of the departure city, come what may... Your application has existed for years now and nobody has gotten used to it. Be normal, adapt to the brains of humans who use the app please. Thank you in advance,” — ★★☆☆☆ · French
Reduction card storage and pricing issues
3of the 35 read·9%
Only one reduction card stores per companion, card prices inflated tenfold, and tariff rules not applied correctly.
›read 3 of these reviews
“Parcours du combattant — J'ai plusieurs enfants et j'achète les billets pour eux et pour des amis. Parfois pour trains régionaux, parfois pour TGV ou TGV inouï. Les cartes de reduction coûtent cher (le prix de la carte FLUO a été multiplié par 10) mais une seule carte de reduction peut être mise en mémoire par «Compagnon » alors, à chaque fois, c'est la croix et la bannière pour bénéficier des réductions auxquels on…” — ★☆☆☆☆ · French“Superb feature that hasn't worked for some time — It was possible before to do a simple monthly top-up on a Presto Grand Est card directly from the phone, which was very convenient. For some time now it's only been possible to do a weekly top-up, a combined weekly top-up, or a combined monthly top-up…. Where did the simple monthly top-up go???!!!! Moreover, if you try anyway by going through the combined monthly…” — ★☆☆☆☆ · French“Companion tariff 4-18 not applied (TER HDF) — Holder of My TER Hauts-de-France Card traveling with my two accompanying children aged 11 (profile "Companion 4-18 years" properly registered), route Compiègne → Paris Nord. The app applies to my daughters the "50% Youth Fare 4-18 years" at €8.80 and never switches to the companion tariff. However, with exactly the same configuration of travelers, the site…” — ★★☆☆☆ · French
Missing essential features available elsewhere
3of the 35 read·9%
Seat selection unavailable, cannot share baskets for group payment, and no favorited journey notifications.
›read 3 of these reviews
“Archaic!! — You still can't choose your seats the way you want... even OUIGO does it, when will progress come to SNCF???” — ★☆☆☆☆ · French“Frequent trips — I think the app is buggy. I'd like to save favorite trips and get real-time notifications of disruptions. I'm running into two bugs (or at least what I think are bugs). 1) Saving multiple identical trips but with different times on the same day: it bugs out. 2) When I want to manage notifications and select the days and time slot I'm interested in: it's simply impossible, it doesn't display.” — ★☆☆☆☆ · French“Late as always — The SNCF application unfortunately seems to be as late as some of its trains. In 2026, it's quite incredible to still not be able to simply share a selection of tickets or a cart so that another person or a company can make the payment. For business trips, it would be extremely practical: I select my trains, I send a link, the company pays. Simple, fast, efficient. Instead, you have to send…” — ★☆☆☆☆ · French
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 35 most recent negative ones. Newest review 2 days ago (07.09.2026), last collected yesterday.
Germany
4.71★ from 16,419 ratings · version 20260730.0.0
We have not read this app's reviews yet. Apple rations that feed to about one page per address every ten minutes and refuses datacentre addresses, so the reading is done by hand — the rating above is live, the complaints are not there yet.
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 0 most recent negative ones. Newest review never, last collected never.