4.86★ from 2,634,776 ratings · version 2026.16.13 · 47 of the last 70 written reviews are one or two stars
App crashes and technical difficulties
7of the 47 read·15%
App frequently crashes, displays technical difficulty errors, and becomes unusable, especially on weekends.
›read 3 of these reviews
“Rarely works — This app very rarely works 100% of the time. Seems like Friday-Sunday there’s technical difficulties and every other day it works.” — ★☆☆☆☆ · English“This app sucks — Every time I try to use your stupid app there is some glitch or problem! Trying to use app to get 1/2 price drinks! Never can use it!! Sonic says other people also complain! Is this yiur way of making more money???” — ★☆☆☆☆ · English“Make the app work right!!!! — App has not worked right since sunday. Make it work before you make changes to the live program.” — ★☆☆☆☆ · English
Rewards system doesn't work properly
4of the 47 read·9%
Rewards don't apply at checkout, claimed rewards don't load, and the new rewards program removed half-price drinks.
›read 3 of these reviews
“Bugged app, can’t use legend rewards — I’m a 2026 legends reward member according to the app, but when I press on claim rewards it doesn’t lead me anywhere. Was hoping I’d get to use 1/2 price drinks or slushes anytime (like you used to be able to do in the app WITHOUT a yearly “legend status”). Disappointing 👎 Used to be a good example of mobile apps by a chain food place; rewards have been trimmed noticeably as…” — ★☆☆☆☆ · English“fix your app — i used 1000 points for a medium blast, got to check out and it was charging me for the blast, i made sure it was applied, still nothing. took off the reward, it says “reward available” on the blast, so i select the reward. still nothing. try having the reward selected with no blast, clicking on the reward to choose available options, any medium blast, guess what? still charging me for the blast.…” — ★☆☆☆☆ · English“New reward program — This new rewards program is terrible, when they moved to the new program. I was a legend and never got to pick my yearly reward. So much for half price drinks anymore. Sonic sucks now!!!!!!” — ★☆☆☆☆ · English
Ordering interface too complicated and confusing
4of the 47 read·9%
App has too many menus, submenus, and options making it needlessly difficult to find and order items.
›read 3 of these reviews
“Hate it — Constantly getting more complicated to use… particularly they move your “regulars” around… which can result in ordering the wrong thing… particularly drinks…. They get 2x your money.” — ★☆☆☆☆ · English“They’ve ruined it… — Y’all have taken what was the best, easiest food app and essentially ruined it with the never ending maze of menus, submenus, options, and hoops that one has to jump through to order. And, the rewards system is horrible” — ★★☆☆☆ · English“Sonic the terrible — Worst app in existence. They make it as hard to use as possible! I’ve left more than once because of the app. They’re also so overpriced!” — ★☆☆☆☆ · English
Half-price drinks promotion discontinued
3of the 47 read·6%
Popular half-price drinks deal was removed, causing customers to stop visiting and choose competitors instead.
›read 3 of these reviews
“1/2 price drinks — Miss the 1/2 price drinks. I don’t stop there as much since it was removed.” — ★☆☆☆☆ · English“No more 1/2 price drinks — Very disappointed no half-price drinks. Guess McDonald’s is coming my way.” — ★☆☆☆☆ · English“New reward program — This new rewards program is terrible, when they moved to the new program. I was a legend and never got to pick my yearly reward. So much for half price drinks anymore. Sonic sucks now!!!!!!” — ★☆☆☆☆ · English
Cannot cancel orders or get refunds
3of the 47 read·6%
Once ordered, customers cannot cancel or change orders through the app, and there is no refund process for wrong items.
›read 3 of these reviews
“Can’t get refunds or help & food is usually wrong — I love sonic and the rewards but hate their customer service. You can’t cancel or change your order once it’s placed. Check your food soon as they hand it to you. If not and your food is wrong good luck. The app is no help.” — ★★☆☆☆ · English“They parter with sonic they are not sonic — I ordered from the wrong store on the app and I could not cancel it. I called the store. They said I could cancel it on the app. There’s a number there is no number. At least with Little Caesars whenever I did this one time I was easily able to cancel it. Had to drive all the way to the other side of town just to pick up this drink. This app could be way better by just…” — ★☆☆☆☆ · English“No support — This app has zero support for incorrect orders. There is no way to dispute or get a refund for wrong items.” — ★☆☆☆☆ · English
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 47 most recent negative ones. Newest review yesterday (08.09.2026), last collected today.