4.72★ from 37,852 ratings · 242 negative reviews read in 4 storefronts · 22 complaints
Continued charging after cancellation
26of the 242 read·11%
Reviewers canceled subscriptions but kept getting charged weekly, with unresponsive support and no way to stop the charges.
United States 18 · Germany 4 · France 4 · joined from 3 wordings
›read 4 of these reviews
“Don’t not subscribe — Has decent videos but do not subscribe have been being charged for a subscription for over a month after canceling the one I had sent emails to the support team and never got a response super frustrating” — ★★☆☆☆ · English“Do not download — Do not download this app. Even if you cancel your subscription they will continue charging you and taking your money EVERY WEEK. I’ve been going back and forth with them for weeks trying to cancel their continued charges. I even cancelled my card that was first used and somehow they found out my new credit card number that was replaced and continued to charge me every week on that new cc number that…” — ★☆☆☆☆ · English“Stealing my money — I paid for the weekly pass pro and I canceled the subscription in the app as well as my apple account in settings. It does not show up in the subscription sections but my card is still charged every week and I am unable to take cancel the subscription when there is no option to cancel. Crazy honestly. I don’t want my money being stolen anymore” — ★☆☆☆☆ · English“Warning, Scam! — I cancelled my subscription and it expired on the 22nd of June. Nevertheless, my account continues to be charged weekly. I have now had the company blocked at my bank. Absolutely outrageous, what a nerve.” — ★☆☆☆☆ · German
Subscription cannot be cancelled or is impossible to cancel
19of the 242 read·8%
Users report subscriptions cannot be cancelled through the app, Apple settings, or support; money continues being charged despite cancellation requests.
Germany 15 · France 4 · joined from 2 wordings
›read 4 of these reviews
“RIP-OFF!!! — Stay away! You can't cancel!” — ★☆☆☆☆ · German“Caution subscriptions cannot be cancelled — For me a fraud association, the subscriptions cannot be cancelled, they are not shown to you under subscriptions and there is also no way to cancel a subscription in the app. The stated email addresses don't work and you get no response. If my subscription is not cancelled immediately, I will consider taking legal action” — ★☆☆☆☆ · German“Rip-off / Subscription cannot be cancelled — It's actually a nice time-waster. I bought a weekly pass once because I was curious. Now it's being charged weekly and I can't cancel the subscription. Because it's not listed in my Apple Account and nobody from the app responds to inquiries. Just stay away from it” — ★☆☆☆☆ · German“Scams — I can't unsubscribe from StoryReel. The app doesn't appear in my list of Apple subscriptions, but I did receive a charge for the subscription. I even sent an email and got no response” — ★☆☆☆☆ · French
Stories incomplete or unfinished
15of the 242 read·6%
Stories stop abruptly mid-episode or end on cliffhangers marked 'to be continued,' forcing ongoing payments to see more.
›read 3 of these reviews
“Fraud — This is absolute fraud and extremely misleading. You pay to be a member to be able to watch all episodes but almost all the series are unfinished! This is ridiculous and should get a refund!” — ★☆☆☆☆ · English“Not Getting What I PAID FOR. — I'm frustrated because I'm not receiving the full value of my subscription. I’ve reached episode 99, but nothing beyond that is accessible. It's unclear how or if the series will continue since they claimed it was an update. All subsequent episodes are locked despite paying for the service, which makes it seem not worth it. I advise others against it. This kind of misleading practice…” — ★☆☆☆☆ · English“Don’t subscribe — 1 star. Subscribed tonight and story stopped with no further explanation. Total waste of time and money” — ★☆☆☆☆ · English
Charged wrong amount or unexpected charges
12of the 242 read·5%
Reviewers charged more than promised, charged multiple times, or surprised by charges appearing on statements.
›read 3 of these reviews
“Incorrect Charge — Charged me $19.99 despite me signing up under a $3.99 for the first two weeks promotion. Have tried to contact and keep getting the same canned response.” — ★☆☆☆☆ · English“MONEY SCAM — i made a one time payment for a story and i’ve just realized that they’ve been making multiple $19.99 charges to my card. they’ve charged me $60 IN LESS THAN A WEEK! please save yourself the trouble and don’t make purchases with this company!!!” — ★☆☆☆☆ · English“The way it works sucks + scam — Why so expensive for these stupid stories also scammed me and didn’t let my subscription end after I tried for only one week subscription (16 dollars)” — ★☆☆☆☆ · English
Customer support nonexistent or unhelpful
11of the 242 read·5%
Support emails don't work, no responses to inquiries, canned replies, or automated messages instead of real help.
›read 3 of these reviews
“Horrible customer service — I’ve been receiving charges without a account contacted support they refused to cancel or reverse these charges to my card I will be reporting this” — ★☆☆☆☆ · English“Scam — They will not recognize the subscription you do through apple and then when you email in from the account that it is connected to, will say that they don’t have anything listed. Then they ask you to send them all your possible email accounts. And they just send the same request again and again. No customer service, just scamming for emails” — ★☆☆☆☆ · English“SCAMMERS — I subscribed to this app once to check out the contents but got bored since the stories are unnecessarily long and the visuals are painful on my eyes. I canceled my subscription the day of. A month later I’m still getting charged $20 every week which is like $100 by the time I noticed. I contacted my bank to cancel it but now I gotta get a new card. This app ain’t worth it.” — ★☆☆☆☆ · English
Poor quality AI-generated content
10of the 242 read·4%
Reviewers criticize AI dubbing, pronunciation, repetitive scripts, same actors in every story, or low-quality artificial content.
›read 3 of these reviews
“AI — Terrible AI! Terrible dubbing. Don’t waste your money” — ★☆☆☆☆ · English“worst app ever invented — they really try to make u purchase episodes that were made by AI this is the dumbest money grab idea i’ve ever seen” — ★☆☆☆☆ · English“Stories are half finished — Most all the stories are half finished, and I’m guessing won’t update until a second week is paid. Most of the “actors”oil the same in every story, accents switch, and story lines glitch Complete rip off.” — ★☆☆☆☆ · English
Stories are incomplete or end abruptly mid-narrative
10of the 242 read·4%
Series stop halfway through or end suddenly without reaching the conclusion; viewers must pay more to access remaining content.
›read 3 of these reviews
“Bad selection, often unfinished stories — It's almost always dark in the stories, plots repeat themselves and often the story is not finished. The app is not worth the subscription fee.” — ★☆☆☆☆ · German“Hands off — You can only watch half of the series, after that it's locked. So you have to keep the subscription running longer to watch everything. But you can see that the further episodes already exist based on the ads on Instagram (for the series I wanted to watch).” — ★☆☆☆☆ · German“Series incomplete — Thought I'd download it for a week to try it out. But the stories/episodes are only half there. No end in sight. No info on when the next episodes are coming. There are other apps out there with complete series all the way to the end.” — ★☆☆☆☆ · German
Excessive advertising with very long ad durations
10of the 242 read·4%
Users complain that ads are far longer than the actual content shown, sometimes 6+ minutes of ads for 30-second video clips.
Germany 7 · France 3 · joined from 2 wordings
›read 4 of these reviews
“Cheeky or just bad management — If the ads last four times longer than the actual content and are shown every 2 minutes, and the prices for AI content are ridiculously overblown, that's just cheap shameless rip-off with annoying marketing. Not worth installing, you just get annoyed… Some companies still haven't figured out that you get more out of it if you treat the customer fairly.” — ★☆☆☆☆ · German“Only watch by buying — Unfortunately watching the episodes doesn't work by watching the CD ads. You only get 12 coins through ads and with that you can unlock episodes. That means you can unlock 2 episodes a day. All the other apps with AI series are much much better than that!” — ★☆☆☆☆ · German“Way too expensive - Just ads — Endless advertising for movie snippets, some not longer than 30 seconds you watch 6 minutes of advertising or more, it's not worth it...” — ★☆☆☆☆ · German“That's Abusive — After, I see an ad that interests me. But in the end, I have to watch a ton of ads, and when I finally get to the place where I was in my game's ad, it freezes. Plus, you can't even choose the episode. Honestly, that's abusive 😂😂” — ★☆☆☆☆ · French
Paid but subscription not activated or working
8of the 242 read·3%
After paying, subscriptions don't activate, access is denied, or the app won't let viewers watch paid content.
›read 3 of these reviews
“App doesn’t work like it should — Twice I have paid the 399 for the first week and never gotten it. It tells me to login so I will save everything and I do and the 399 is gone. There is no way of contacting these people to tell them what’s going on. Stay away from the app if you don’t wanna lose your money.” — ★☆☆☆☆ · English“Dumb, you pay it doesn’t give you the subscription — Found a show wanted to watch on fb reels, click had to reinstall the app, (had this before never had issues just didn’t wanna watch the shows found more on another app.) Paid the subscription to watch unlimited weekly. Thinking might have different shows, give another chance. Paid it then doesn’t give subscription and now dealing with “support” which seems like a…” — ★☆☆☆☆ · English“Subscription — Plaid for this month took my money but won’t let me watch anything!” — ★☆☆☆☆ · English
App crashes, freezes, or won't load
8of the 242 read·3%
App frequently crashes, freezes, won't load, or displays network errors despite working internet connection.
›read 3 of these reviews
“Paid and App Does Not Work — I paid for a week’s access and now the app will not work. It says there is a network issue, but it is not my network as everything else I use runs fine. Also some stories are unfinished or glitched when trying to watch. This was a scam and now I have to find a way to cancel since I can’t through the app.” — ★☆☆☆☆ · English“Just got it — I just downloaded the app and it won’t open just a waste of my time” — ★☆☆☆☆ · English“This app messed my phone up — I wish I could give this app a zero star I downloaded this today and asked me if I wanted to allow notifications. I try to click note and it froze my whole phone. I couldn’t use the touchscreen or anything. I had to go on Google to find out how to unfreeze in force my phone to turn off so please don’t download this app. It could hurt your phone . I got the app because I wanted to watch a…” — ★☆☆☆☆ · English
Customer support is unresponsive or sends only automated replies
8of the 242 read·3%
Support replies with generic automated messages that do not address issues; contact methods are non-functional or do not respond.
›read 3 of these reviews
“Beware rip-off — I accidentally ordered the app as paid, wanted to cancel immediately. I only get standardized emails, be careful!” — ★☆☆☆☆ · German“Caution scam — I accidentally ordered the app on a paid basis, wanted to cancel immediately. I only get standardized emails, be careful!” — ★☆☆☆☆ · German“ABO SCAM! — Achtung beschriebener Kündigungsvorgang funktioniert nicht. Mails schreiben bringt auch nichts, da immer wieder eine automatische Antwort folgt dass die Mailadresse und User ID nicht gefunden werden. Obwohl in der Mail ein Screenshot mit der UserID aus der App angehangen ist. Am besten Absatz hinzufügen, dass diese Kündigung ohne schriftliche Bestätigung wirksam ist. Gewählte Zahlungsmethode entfernen und…” — ★☆☆☆☆ · German
Ads too long or frequent
7of the 242 read·3%
Ads last longer than video clips, ads fail to load, or watching ads doesn't unlock episodes as promised.
›read 3 of these reviews
“Lies! — Says free and no need for adds. Didn’t mind watching adds but 1 min and half just to get sent back to the first video is no bueno.” — ★☆☆☆☆ · English“Way too many ads — The ads are longer than the clips. It’s ridiculous.” — ★☆☆☆☆ · English“Can’t watch it straight through — False advertisement. Can’t even finish watching without watching an ad every 30sec” — ★☆☆☆☆ · English
Advertised as free but isn't
7of the 242 read·3%
App advertised as free on social media but requires payment for episodes, coins, or subscription to watch anything substantial.
›read 3 of these reviews
“False advertisement — Saw an add for this app on snapchat, add states that there’s no charges for episodes or coins and yet I somehow ran out of “coins” that weren’t supposed to be there in the first place.” — ★☆☆☆☆ · English“NOT FREE — Advertised as free. Definitely not free. Grossly overpriced. Stories are so great. Too expensive at $149.99 per year.” — ★☆☆☆☆ · English“Costly — You can not watch a full season of anything. You are limited to 5 ads a day then they want too much money to unlock. PineDrama and Nova Drama are totally free.” — ★☆☆☆☆ · English
Impossible or unclear cancellation process
5of the 242 read·2%
Subscription not visible in app settings, no cancel button in app, or cancellation instructions lead nowhere.
›read 3 of these reviews
“Subscription — Unable to cancel subscription.” — ★☆☆☆☆ · English“Try to cancel membership but it’s not going — I did the membership for the week and I’m trying to cancel but the app it’s not showing on my subscription and it’s not allowing to cancel in the app itself I sent email but they are not helpful” — ★☆☆☆☆ · English“Cancellation — There is no way cancellations should be this difficult” — ★☆☆☆☆ · English
Subscription prices extremely expensive and unreasonable
5of the 242 read·2%
Weekly subscriptions cost €18–€22 per week for minimal AI-generated content; pricing described as outrageous and unfair.
›read 3 of these reviews
“22€ a week for AI stories — I downloaded StoryReel after seeing it on Instagram, and honestly, the stories themselves were surprisingly engaging. I was actually interested enough to download it and thought, “okay, if there’s a reasonable subscription or a few ads to support the creators, I’m fine with that.” Then I saw the price: €22 PER WEEK. That’s roughly €90 a month for AI-generated stories. That is absolutely…” — ★☆☆☆☆ · English“Advertisement and extensive — No More wirds” — ★☆☆☆☆ · English“Outrageous prices — You pay much for a minute of content. Borderlining to scam. Should not be allowed.” — ★☆☆☆☆ · English
Unexpected charges and payment access issues
4of the 242 read·2%
Users paid for subscriptions but couldn't access content, faced surprise charges, or continued being charged after cancellation.
›read 3 of these reviews
“Made a payment i don’t have access — I have paid for a week but i cannot watch anything because i don’t have access.This is not fair.I have sent emails and i don’t have an answer” — ★☆☆☆☆ · English“The Don — Paid for a weeks subscription, and couldn’t access the story I have now deleted and won’t be using again” — ★☆☆☆☆ · English“Scam — Just paid for a week and it told me my status has expired. So wasted $14.99 and can’t find anywhere to get in contact. Never again” — ★☆☆☆☆ · English
Payment charged but content or coins not delivered
3of the 242 read·1%
Users pay for subscriptions or coins but never receive the purchased content or currency in their account.
›read 3 of these reviews
“Money gone without receiving coins — I bought 350 coins for 3.99€, the money is gone, but I didn't get the coins! I'm going to charge it back because that's definitely a rip-off!” — ★☆☆☆☆ · German“Paid, No Access — I paid for a weekly subscription. After about 30 minutes, the paid content was locked again and the app asks me to subscribe again. I contacted support repeatedly. Instead of fixing the issue, I only receive useless automated replies about managing my Apple subscription. Taking payment without providing access to the paid content is unacceptable.” — ★☆☆☆☆ · English“Paid, No Access — I paid for a weekly subscription. After about 30 minutes, the paid content was locked again and the app asks me to subscribe again. I contacted support repeatedly. Instead of fixing the issue, I only receive useless automated replies about managing my Apple subscription. Taking payment without providing access to the paid content is unacceptable.” — ★☆☆☆☆ · English
Misleading free trial and deceptive pricing
3of the 242 read·1%
Advertised free trial or free content with ads, but charged immediately or forced to pay, with ads that don't actually work or don't unlock content.
›read 3 of these reviews
“False advertising — They make you believe it's free but actually it's like all apps of this kind. False advertising.” — ★☆☆☆☆ · French“A huge scam. — The app tells you that you can watch series for free by watching ads, but the ads never open, so you're forced to pay to watch more. Plus for AI I think it's excessive. We have this kind of ads everywhere on social networks and it's becoming tiresome, if it's to charge you on top of it, have the decency to put it on dailymotion or something else. Anyway these apps are scams to make you spend money on…” — ★☆☆☆☆ · French“Useless — We get the beginning for free then eventually at some point you have to pay to get the rest” — ★☆☆☆☆ · French
App crashes and bugs
3of the 242 read·1%
Application crashes, freezes, lags, and subscription upgrades don't register properly.
›read 3 of these reviews
“Too bad — After playing the ads game for several days, I followed a series with mediocre dubbing, but okay the image quality compensates a bit for that point however getting to episode 67. What comes next doesn't match the visual from the beginning of the series I have the impression we're moving on to a completely different Drama many bugs to fix.” — ★☆☆☆☆ · French“Useless — Application that lags and subscription not taken into account. It's the first application of this kind that disappoints me” — ★☆☆☆☆ · French“That's Abusive — After, I see an ad that interests me. But in the end, I have to watch a ton of ads, and when I finally get to the place where I was in my game's ad, it freezes. Plus, you can't even choose the episode. Honestly, that's abusive 😂😂” — ★☆☆☆☆ · French
No customer support response
3of the 242 read·1%
Customer service doesn't respond to emails and refund requests are ignored or met with auto-generated responses.
›read 3 of these reviews
“Scams — I can't unsubscribe from StoryReel. The app doesn't appear in my list of Apple subscriptions, but I did receive a charge for the subscription. I even sent an email and got no response” — ★☆☆☆☆ · French“Scam — It's a scam I took the daily subscription for 3€ and the next day I had an automatic charge without being warned beforehand. I tried to contact customer service with no response from them !!” — ★☆☆☆☆ · French“Scam ++++++ — It's a scam! When you ask for a refund they give you the runaround with pre-made emails...” — ★☆☆☆☆ · French
Excessive pricing for content value
3of the 242 read·1%
Too expensive for the content offered, with high weekly fees and stories that have no ending.
›read 3 of these reviews
“Scam and never-ending stories — Dear, I let myself be fooled and I took a week because a story was looping on social media for several weeks and I wanted to know the end… I paid 17€99 for the week! Well the story has no end!!!! Episodes coming!!! But when? Maybe never! Anyway it's my fault, they won't catch me again!!!!” — ★☆☆☆☆ · French“Ways too expensive — Not worth it” — ★☆☆☆☆ · English“Scam — Too expensive for what it is, they offer you a "small" plan, but you can't cancel it so in the end you pay more than a simple weekly subscription, they play dead when you ask for a refund.” — ★☆☆☆☆ · French
Stories cut short or left unfinished
3of the 242 read·1%
Stories stop abruptly mid-narrative, switch to other stories, or are marked ongoing without completing promised episodes.
›read 3 of these reviews
“Storey not as advertised — Down loaded to watch a storey advertised . Story finished after 30 episodes didn’t even get in to the story line . Waste of money don’t load in my opinion!” — ★☆☆☆☆ · English“I would give 0 Stars if I could - RIP OFF — Don’t waste your money! I have wasted time watching 2 stories that were ok but I an unable to access/watch the end of either as they are not there. WASTE OF MONEY AND TIME. I’m going back to mother one with stories similar to these but let you access the whole story!!!!!!” — ★☆☆☆☆ · English“Stories not complete. Waste of money — Joined after seeing an advert of one of the stories but once i got to 30 the story switched to another one and says vote to ask them to create more episodes. The story says ongoing so who knows if it will be finished. Don’t waste your money” — ★☆☆☆☆ · English
Reviews are grouped one storefront at a time, so each storefront words its complaints separately. Two are added together here when they carry the same name, or when their wordings share half their meaningful words — one fixed rule, applied the same way to every app, and the reviews under each complaint are there to check it against. Where it is close but not certain the two stay apart, so this under-joins rather than over-joins.
Storefront by storefront
United States
4.74★ from 32,860 ratings · version 2.28.0 · 143 of the last 624 written reviews are one or two stars
Continued charging after cancellation
18of the 143 read·13%
Reviewers canceled subscriptions but kept getting charged weekly, with unresponsive support and no way to stop the charges.
›read 3 of these reviews
“Don’t not subscribe — Has decent videos but do not subscribe have been being charged for a subscription for over a month after canceling the one I had sent emails to the support team and never got a response super frustrating” — ★★☆☆☆ · English“Do not download — Do not download this app. Even if you cancel your subscription they will continue charging you and taking your money EVERY WEEK. I’ve been going back and forth with them for weeks trying to cancel their continued charges. I even cancelled my card that was first used and somehow they found out my new credit card number that was replaced and continued to charge me every week on that new cc number that…” — ★☆☆☆☆ · English“Stealing my money — I paid for the weekly pass pro and I canceled the subscription in the app as well as my apple account in settings. It does not show up in the subscription sections but my card is still charged every week and I am unable to take cancel the subscription when there is no option to cancel. Crazy honestly. I don’t want my money being stolen anymore” — ★☆☆☆☆ · English
Stories incomplete or unfinished
15of the 143 read·10%
Stories stop abruptly mid-episode or end on cliffhangers marked 'to be continued,' forcing ongoing payments to see more.
›read 3 of these reviews
“Fraud — This is absolute fraud and extremely misleading. You pay to be a member to be able to watch all episodes but almost all the series are unfinished! This is ridiculous and should get a refund!” — ★☆☆☆☆ · English“Not Getting What I PAID FOR. — I'm frustrated because I'm not receiving the full value of my subscription. I’ve reached episode 99, but nothing beyond that is accessible. It's unclear how or if the series will continue since they claimed it was an update. All subsequent episodes are locked despite paying for the service, which makes it seem not worth it. I advise others against it. This kind of misleading practice…” — ★☆☆☆☆ · English“Don’t subscribe — 1 star. Subscribed tonight and story stopped with no further explanation. Total waste of time and money” — ★☆☆☆☆ · English
Charged wrong amount or unexpected charges
12of the 143 read·8%
Reviewers charged more than promised, charged multiple times, or surprised by charges appearing on statements.
›read 3 of these reviews
“Incorrect Charge — Charged me $19.99 despite me signing up under a $3.99 for the first two weeks promotion. Have tried to contact and keep getting the same canned response.” — ★☆☆☆☆ · English“MONEY SCAM — i made a one time payment for a story and i’ve just realized that they’ve been making multiple $19.99 charges to my card. they’ve charged me $60 IN LESS THAN A WEEK! please save yourself the trouble and don’t make purchases with this company!!!” — ★☆☆☆☆ · English“The way it works sucks + scam — Why so expensive for these stupid stories also scammed me and didn’t let my subscription end after I tried for only one week subscription (16 dollars)” — ★☆☆☆☆ · English
Customer support nonexistent or unhelpful
11of the 143 read·8%
Support emails don't work, no responses to inquiries, canned replies, or automated messages instead of real help.
›read 3 of these reviews
“Horrible customer service — I’ve been receiving charges without a account contacted support they refused to cancel or reverse these charges to my card I will be reporting this” — ★☆☆☆☆ · English“Scam — They will not recognize the subscription you do through apple and then when you email in from the account that it is connected to, will say that they don’t have anything listed. Then they ask you to send them all your possible email accounts. And they just send the same request again and again. No customer service, just scamming for emails” — ★☆☆☆☆ · English“SCAMMERS — I subscribed to this app once to check out the contents but got bored since the stories are unnecessarily long and the visuals are painful on my eyes. I canceled my subscription the day of. A month later I’m still getting charged $20 every week which is like $100 by the time I noticed. I contacted my bank to cancel it but now I gotta get a new card. This app ain’t worth it.” — ★☆☆☆☆ · English
Poor quality AI-generated content
10of the 143 read·7%
Reviewers criticize AI dubbing, pronunciation, repetitive scripts, same actors in every story, or low-quality artificial content.
›read 3 of these reviews
“AI — Terrible AI! Terrible dubbing. Don’t waste your money” — ★☆☆☆☆ · English“worst app ever invented — they really try to make u purchase episodes that were made by AI this is the dumbest money grab idea i’ve ever seen” — ★☆☆☆☆ · English“Stories are half finished — Most all the stories are half finished, and I’m guessing won’t update until a second week is paid. Most of the “actors”oil the same in every story, accents switch, and story lines glitch Complete rip off.” — ★☆☆☆☆ · English
Paid but subscription not activated or working
8of the 143 read·6%
After paying, subscriptions don't activate, access is denied, or the app won't let viewers watch paid content.
›read 3 of these reviews
“App doesn’t work like it should — Twice I have paid the 399 for the first week and never gotten it. It tells me to login so I will save everything and I do and the 399 is gone. There is no way of contacting these people to tell them what’s going on. Stay away from the app if you don’t wanna lose your money.” — ★☆☆☆☆ · English“Dumb, you pay it doesn’t give you the subscription — Found a show wanted to watch on fb reels, click had to reinstall the app, (had this before never had issues just didn’t wanna watch the shows found more on another app.) Paid the subscription to watch unlimited weekly. Thinking might have different shows, give another chance. Paid it then doesn’t give subscription and now dealing with “support” which seems like a…” — ★☆☆☆☆ · English“Subscription — Plaid for this month took my money but won’t let me watch anything!” — ★☆☆☆☆ · English
App crashes, freezes, or won't load
8of the 143 read·6%
App frequently crashes, freezes, won't load, or displays network errors despite working internet connection.
›read 3 of these reviews
“Paid and App Does Not Work — I paid for a week’s access and now the app will not work. It says there is a network issue, but it is not my network as everything else I use runs fine. Also some stories are unfinished or glitched when trying to watch. This was a scam and now I have to find a way to cancel since I can’t through the app.” — ★☆☆☆☆ · English“Just got it — I just downloaded the app and it won’t open just a waste of my time” — ★☆☆☆☆ · English“This app messed my phone up — I wish I could give this app a zero star I downloaded this today and asked me if I wanted to allow notifications. I try to click note and it froze my whole phone. I couldn’t use the touchscreen or anything. I had to go on Google to find out how to unfreeze in force my phone to turn off so please don’t download this app. It could hurt your phone . I got the app because I wanted to watch a…” — ★☆☆☆☆ · English
Ads too long or frequent
7of the 143 read·5%
Ads last longer than video clips, ads fail to load, or watching ads doesn't unlock episodes as promised.
›read 3 of these reviews
“Lies! — Says free and no need for adds. Didn’t mind watching adds but 1 min and half just to get sent back to the first video is no bueno.” — ★☆☆☆☆ · English“Way too many ads — The ads are longer than the clips. It’s ridiculous.” — ★☆☆☆☆ · English“Can’t watch it straight through — False advertisement. Can’t even finish watching without watching an ad every 30sec” — ★☆☆☆☆ · English
Advertised as free but isn't
7of the 143 read·5%
App advertised as free on social media but requires payment for episodes, coins, or subscription to watch anything substantial.
›read 3 of these reviews
“False advertisement — Saw an add for this app on snapchat, add states that there’s no charges for episodes or coins and yet I somehow ran out of “coins” that weren’t supposed to be there in the first place.” — ★☆☆☆☆ · English“NOT FREE — Advertised as free. Definitely not free. Grossly overpriced. Stories are so great. Too expensive at $149.99 per year.” — ★☆☆☆☆ · English“Costly — You can not watch a full season of anything. You are limited to 5 ads a day then they want too much money to unlock. PineDrama and Nova Drama are totally free.” — ★☆☆☆☆ · English
Impossible or unclear cancellation process
5of the 143 read·3%
Subscription not visible in app settings, no cancel button in app, or cancellation instructions lead nowhere.
›read 3 of these reviews
“Subscription — Unable to cancel subscription.” — ★☆☆☆☆ · English“Try to cancel membership but it’s not going — I did the membership for the week and I’m trying to cancel but the app it’s not showing on my subscription and it’s not allowing to cancel in the app itself I sent email but they are not helpful” — ★☆☆☆☆ · English“Cancellation — There is no way cancellations should be this difficult” — ★☆☆☆☆ · English
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 143 most recent negative ones. Newest review 2 days ago (07.09.2026), last collected today.
Germany
4.50★ from 645 ratings · version 2.28.0 · 58 of the last 124 written reviews are one or two stars
Subscription cannot be cancelled or is impossible to cancel
15of the 58 read·26%
Users report subscriptions cannot be cancelled through the app, Apple settings, or support; money continues being charged despite cancellation requests.
›read 3 of these reviews
“RIP-OFF!!! — Stay away! You can't cancel!” — ★☆☆☆☆ · German“Caution subscriptions cannot be cancelled — For me a fraud association, the subscriptions cannot be cancelled, they are not shown to you under subscriptions and there is also no way to cancel a subscription in the app. The stated email addresses don't work and you get no response. If my subscription is not cancelled immediately, I will consider taking legal action” — ★☆☆☆☆ · German“Rip-off / Subscription cannot be cancelled — It's actually a nice time-waster. I bought a weekly pass once because I was curious. Now it's being charged weekly and I can't cancel the subscription. Because it's not listed in my Apple Account and nobody from the app responds to inquiries. Just stay away from it” — ★☆☆☆☆ · German
Stories are incomplete or end abruptly mid-narrative
10of the 58 read·17%
Series stop halfway through or end suddenly without reaching the conclusion; viewers must pay more to access remaining content.
›read 3 of these reviews
“Bad selection, often unfinished stories — It's almost always dark in the stories, plots repeat themselves and often the story is not finished. The app is not worth the subscription fee.” — ★☆☆☆☆ · German“Hands off — You can only watch half of the series, after that it's locked. So you have to keep the subscription running longer to watch everything. But you can see that the further episodes already exist based on the ads on Instagram (for the series I wanted to watch).” — ★☆☆☆☆ · German“Series incomplete — Thought I'd download it for a week to try it out. But the stories/episodes are only half there. No end in sight. No info on when the next episodes are coming. There are other apps out there with complete series all the way to the end.” — ★☆☆☆☆ · German
Customer support is unresponsive or sends only automated replies
8of the 58 read·14%
Support replies with generic automated messages that do not address issues; contact methods are non-functional or do not respond.
›read 3 of these reviews
“Beware rip-off — I accidentally ordered the app as paid, wanted to cancel immediately. I only get standardized emails, be careful!” — ★☆☆☆☆ · German“Caution scam — I accidentally ordered the app on a paid basis, wanted to cancel immediately. I only get standardized emails, be careful!” — ★☆☆☆☆ · German“ABO SCAM! — Achtung beschriebener Kündigungsvorgang funktioniert nicht. Mails schreiben bringt auch nichts, da immer wieder eine automatische Antwort folgt dass die Mailadresse und User ID nicht gefunden werden. Obwohl in der Mail ein Screenshot mit der UserID aus der App angehangen ist. Am besten Absatz hinzufügen, dass diese Kündigung ohne schriftliche Bestätigung wirksam ist. Gewählte Zahlungsmethode entfernen und…” — ★☆☆☆☆ · German
Excessive advertising with very long ad durations
7of the 58 read·12%
Users complain that ads are far longer than the actual content shown, sometimes 6+ minutes of ads for 30-second video clips.
›read 3 of these reviews
“Cheeky or just bad management — If the ads last four times longer than the actual content and are shown every 2 minutes, and the prices for AI content are ridiculously overblown, that's just cheap shameless rip-off with annoying marketing. Not worth installing, you just get annoyed… Some companies still haven't figured out that you get more out of it if you treat the customer fairly.” — ★☆☆☆☆ · German“Only watch by buying — Unfortunately watching the episodes doesn't work by watching the CD ads. You only get 12 coins through ads and with that you can unlock episodes. That means you can unlock 2 episodes a day. All the other apps with AI series are much much better than that!” — ★☆☆☆☆ · German“Way too expensive - Just ads — Endless advertising for movie snippets, some not longer than 30 seconds you watch 6 minutes of advertising or more, it's not worth it...” — ★☆☆☆☆ · German
Subscription prices extremely expensive and unreasonable
5of the 58 read·9%
Weekly subscriptions cost €18–€22 per week for minimal AI-generated content; pricing described as outrageous and unfair.
›read 3 of these reviews
“22€ a week for AI stories — I downloaded StoryReel after seeing it on Instagram, and honestly, the stories themselves were surprisingly engaging. I was actually interested enough to download it and thought, “okay, if there’s a reasonable subscription or a few ads to support the creators, I’m fine with that.” Then I saw the price: €22 PER WEEK. That’s roughly €90 a month for AI-generated stories. That is absolutely…” — ★☆☆☆☆ · English“Advertisement and extensive — No More wirds” — ★☆☆☆☆ · English“Outrageous prices — You pay much for a minute of content. Borderlining to scam. Should not be allowed.” — ★☆☆☆☆ · English
Subscription continues charging after cancellation
4of the 58 read·7%
Users report being charged weekly even after cancelling their subscription or it expiring; continuing unauthorized debits.
›read 3 of these reviews
“Warning, Scam! — I cancelled my subscription and it expired on the 22nd of June. Nevertheless, my account continues to be charged weekly. I have now had the company blocked at my bank. Absolutely outrageous, what a nerve.” — ★☆☆☆☆ · German“Money continues to be charged without having an active subscription. — Unfortunately, money has been debited weekly since 13.05.2026 without having an active subscription. I have written to support multiple times. They cannot help me because all four UIDs were supposedly cancelled long ago. I have to speak with my bank to see if chargebacks will succeed.” — ★☆☆☆☆ · German“Attention, Scam! — I cancelled my subscription and it expired on June 22nd. Nevertheless, my account continues to be charged weekly. I've had the company blocked at my bank in the meantime. Absolutely outrageous, what a cheek.” — ★☆☆☆☆ · German
Payment charged but content or coins not delivered
3of the 58 read·5%
Users pay for subscriptions or coins but never receive the purchased content or currency in their account.
›read 3 of these reviews
“Money gone without receiving coins — I bought 350 coins for 3.99€, the money is gone, but I didn't get the coins! I'm going to charge it back because that's definitely a rip-off!” — ★☆☆☆☆ · German“Paid, No Access — I paid for a weekly subscription. After about 30 minutes, the paid content was locked again and the app asks me to subscribe again. I contacted support repeatedly. Instead of fixing the issue, I only receive useless automated replies about managing my Apple subscription. Taking payment without providing access to the paid content is unacceptable.” — ★☆☆☆☆ · English“Paid, No Access — I paid for a weekly subscription. After about 30 minutes, the paid content was locked again and the app asks me to subscribe again. I contacted support repeatedly. Instead of fixing the issue, I only receive useless automated replies about managing my Apple subscription. Taking payment without providing access to the paid content is unacceptable.” — ★☆☆☆☆ · English
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 58 most recent negative ones. Newest review 2 days ago (07.09.2026), last collected today.
France
4.75★ from 1,506 ratings · version 2.28.0 · 23 of the last 103 written reviews are one or two stars
Charged without consent or after cancellation
4of the 23 read·17%
Users charged unexpectedly, automatic renewal without notice, charges continue after requesting cancellation, forcing them to block payments.
›read 3 of these reviews
“Scam — Offers 7 free days, doesn't keep its commitments charges the next day, impossible to cancel the subscription via the app, I sent them an email to cancel but they keep charging. Had to dispute it with my bank” — ★☆☆☆☆ · French“Scam — It's a scam I took the daily subscription for 3€ and the next day I had an automatic charge without being warned beforehand. I tried to contact customer service with no response from them !!” — ★☆☆☆☆ · French“Attention au prélèvement non voulu — Mise à jour commentaire : essaye encore de me prélever et propose toujours la même solution pour arrêter les prélèvements qui ne fonctionne pas. J'ai voulu essayer une offre d'une journée à 4€ pour tous les épisodes. La chance que j'ai eu est que j'ai utilisé un compte spécialement pour ça que je n'alimente qu'avec la somme que je veux dépenser. J'ai bien cocher non au…” — ★☆☆☆☆ · French
Cannot unsubscribe or cancel subscription
4of the 23 read·17%
Subscription doesn't appear in Apple purchases, impossible to cancel through the app, and customer support doesn't respond to cancellation requests.
›read 3 of these reviews
“Scams — I can't unsubscribe from StoryReel. The app doesn't appear in my list of Apple subscriptions, but I did receive a charge for the subscription. I even sent an email and got no response” — ★☆☆☆☆ · French“Attention scam — I wanted to unlock episodes for a week and they say that by paying with Apple Pay, the subscription will appear in the App Store. That's completely false! To cancel the subscription, you have to do it directly on the app (profile - manage membership - cancel subscription). They insist by offering extra days.. It's shameful. Be careful before paying, their information is misleading.” — ★☆☆☆☆ · French“Very hard to unsubscribe — Doesn’t show in the apple purchases, doesn’t clearly show how to unsubscribe” — ★☆☆☆☆ · English
Misleading free trial and deceptive pricing
3of the 23 read·13%
Advertised free trial or free content with ads, but charged immediately or forced to pay, with ads that don't actually work or don't unlock content.
›read 3 of these reviews
“False advertising — They make you believe it's free but actually it's like all apps of this kind. False advertising.” — ★☆☆☆☆ · French“A huge scam. — The app tells you that you can watch series for free by watching ads, but the ads never open, so you're forced to pay to watch more. Plus for AI I think it's excessive. We have this kind of ads everywhere on social networks and it's becoming tiresome, if it's to charge you on top of it, have the decency to put it on dailymotion or something else. Anyway these apps are scams to make you spend money on…” — ★☆☆☆☆ · French“Useless — We get the beginning for free then eventually at some point you have to pay to get the rest” — ★☆☆☆☆ · French
App crashes and bugs
3of the 23 read·13%
Application crashes, freezes, lags, and subscription upgrades don't register properly.
›read 3 of these reviews
“Too bad — After playing the ads game for several days, I followed a series with mediocre dubbing, but okay the image quality compensates a bit for that point however getting to episode 67. What comes next doesn't match the visual from the beginning of the series I have the impression we're moving on to a completely different Drama many bugs to fix.” — ★☆☆☆☆ · French“Useless — Application that lags and subscription not taken into account. It's the first application of this kind that disappoints me” — ★☆☆☆☆ · French“That's Abusive — After, I see an ad that interests me. But in the end, I have to watch a ton of ads, and when I finally get to the place where I was in my game's ad, it freezes. Plus, you can't even choose the episode. Honestly, that's abusive 😂😂” — ★☆☆☆☆ · French
No customer support response
3of the 23 read·13%
Customer service doesn't respond to emails and refund requests are ignored or met with auto-generated responses.
›read 3 of these reviews
“Scams — I can't unsubscribe from StoryReel. The app doesn't appear in my list of Apple subscriptions, but I did receive a charge for the subscription. I even sent an email and got no response” — ★☆☆☆☆ · French“Scam — It's a scam I took the daily subscription for 3€ and the next day I had an automatic charge without being warned beforehand. I tried to contact customer service with no response from them !!” — ★☆☆☆☆ · French“Scam ++++++ — It's a scam! When you ask for a refund they give you the runaround with pre-made emails...” — ★☆☆☆☆ · French
Too many ads or ads don't function
3of the 23 read·13%
Excessive advertisements that don't open or don't unlock content as promised.
›read 3 of these reviews
“That's Abusive — After, I see an ad that interests me. But in the end, I have to watch a ton of ads, and when I finally get to the place where I was in my game's ad, it freezes. Plus, you can't even choose the episode. Honestly, that's abusive 😂😂” — ★☆☆☆☆ · French“Ads — Story good but way too many ads it's a shame” — ★☆☆☆☆ · French“A huge scam. — The app tells you that you can watch series for free by watching ads, but the ads never open, so you're forced to pay to watch more. Plus for AI I think it's excessive. We have this kind of ads everywhere on social networks and it's becoming tiresome, if it's to charge you on top of it, have the decency to put it on dailymotion or something else. Anyway these apps are scams to make you spend money on…” — ★☆☆☆☆ · French
Excessive pricing for content value
3of the 23 read·13%
Too expensive for the content offered, with high weekly fees and stories that have no ending.
›read 3 of these reviews
“Scam and never-ending stories — Dear, I let myself be fooled and I took a week because a story was looping on social media for several weeks and I wanted to know the end… I paid 17€99 for the week! Well the story has no end!!!! Episodes coming!!! But when? Maybe never! Anyway it's my fault, they won't catch me again!!!!” — ★☆☆☆☆ · French“Ways too expensive — Not worth it” — ★☆☆☆☆ · English“Scam — Too expensive for what it is, they offer you a "small" plan, but you can't cancel it so in the end you pay more than a simple weekly subscription, they play dead when you ask for a refund.” — ★☆☆☆☆ · French
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 23 most recent negative ones. Newest review 3 days ago (06.09.2026), last collected yesterday.
Britain
4.59★ from 2,841 ratings · version 2.28.0 · 18 of the last 53 written reviews are one or two stars
Unexpected charges and payment access issues
4of the 18 read·22%
Users paid for subscriptions but couldn't access content, faced surprise charges, or continued being charged after cancellation.
›read 3 of these reviews
“Made a payment i don’t have access — I have paid for a week but i cannot watch anything because i don’t have access.This is not fair.I have sent emails and i don’t have an answer” — ★☆☆☆☆ · English“The Don — Paid for a weeks subscription, and couldn’t access the story I have now deleted and won’t be using again” — ★☆☆☆☆ · English“Scam — Just paid for a week and it told me my status has expired. So wasted $14.99 and can’t find anywhere to get in contact. Never again” — ★☆☆☆☆ · English
Stories cut short or left unfinished
3of the 18 read·17%
Stories stop abruptly mid-narrative, switch to other stories, or are marked ongoing without completing promised episodes.
›read 3 of these reviews
“Storey not as advertised — Down loaded to watch a storey advertised . Story finished after 30 episodes didn’t even get in to the story line . Waste of money don’t load in my opinion!” — ★☆☆☆☆ · English“I would give 0 Stars if I could - RIP OFF — Don’t waste your money! I have wasted time watching 2 stories that were ok but I an unable to access/watch the end of either as they are not there. WASTE OF MONEY AND TIME. I’m going back to mother one with stories similar to these but let you access the whole story!!!!!!” — ★☆☆☆☆ · English“Stories not complete. Waste of money — Joined after seeing an advert of one of the stories but once i got to 30 the story switched to another one and says vote to ask them to create more episodes. The story says ongoing so who knows if it will be finished. Don’t waste your money” — ★☆☆☆☆ · English
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 18 most recent negative ones. Newest review 3 days ago (05.09.2026), last collected 2 days ago.