4.66★ from 1,137,872 ratings · version 10.1.0 · 101 of the last 115 written reviews are one or two stars
New UI design hard to navigate
35of the 101 read·35%
The redesigned app interface is confusing, cluttered, and requires too many clicks and scrolls to find menu items.
›read 3 of these reviews
“horrible new update — This new update is garbage. It’s so confusing, not user friendly. The old app was so easy to use. I seethe with anger every time I place an order now trying to figure out how to use the app. Please change it back. Why “fix” something that wasn’t broken in the first place.” — ★☆☆☆☆“Bring Back Old App Navigation — New update displays messy online ordering configuration, difficult to spot limited time specialties and every day items. Annoying.” — ★☆☆☆☆“Bad Update — The new app is not user-friendly at all. It took me 20 minutes to place an order.” — ★☆☆☆☆
Checkout and payment system broken
15of the 101 read·15%
Users cannot complete purchases; app displays vague 'something went wrong' errors at checkout without specifying which items are unavailable.
›read 3 of these reviews
“Horrible Update — Yeah please revert this new UI immediately. It went from best app to ugliest. I’ll change my review once it doesn’t look like AI designed it. Update: I also am completely unable to make purchases so on top of looking horrible, the app now loses the company money!” — ★☆☆☆☆“1 star the new app sucks as much as their prices now — Literally worst app I’ve ever had to use for any fast food place! Shows you a full menu, but when you try to finish and pay they tell you “uh oh! Items unavailable” yet fails to tell you which items are allegedly unavailable.” — ★☆☆☆☆“New update — New update won’t let me order anything. Keeps saying something went wrong.” — ★☆☆☆☆
Order tracking and status information missing
6of the 101 read·6%
The new app removes the ability to track orders, see driver details, or access order status after placing an order.
›read 3 of these reviews
“ORDER NEVER ARRIVED — I can not track my order and it never arrived.” — ★☆☆☆☆“Tracking removed — You can no longer track an order in the new update. Insane oversight.” — ★☆☆☆☆“Clunky App + Unable to Order Delivery — My order never went through, I’m unable to check its status at all” — ★☆☆☆☆
Fresco style option removed with cost penalty
5of the 101 read·5%
The free Fresco option to substitute pico for dairy is gone; now costs seventy-five cents per item, hurting allergic and vegetarian customers.
›read 3 of these reviews
“Fresco gone?? — The Fresco option is now gone after the app redesign! I’m allergic to dairy and often order Taco Bell for speed and convenience. But reading through all the ingredients to find which contain my allergens and then paying almost a dollar extra for pico without any discount for taking out all the dairy products? Not fast or convenient.” — ★☆☆☆☆“Missing features — Removed fresco style, grill options. No proper search bar. insane UI choices. Ordering is now impossible and desired options are gone.” — ★☆☆☆☆“No-cost fresco style has been deleted — The latest version of the app removes the “fresco style” option to sub dairy ingredients with pico de gallo. It now costs $0.75 per item to customize each item that substitutes pico for dairy. Taco Bell provided this option, at no additional cost, for 20 years. It is one of the few fast food chains that made ordering dairy-free items easy, obvious, and at no additional cost.…” — ★☆☆☆☆
Delivery address lookup broken
4of the 101 read·4%
App cannot find delivery addresses that previously worked, showing 'No Results Found' even for locations near the restaurant.
›read 3 of these reviews
“Cannot find any addresses — Before the new update my delivery address would show up. Now it can’t find any location. Even one quarter of a mile from the Taco Bell.” — ★☆☆☆☆ · English“Updated App Broke Delivery — Ever since the app updated, I can no longer order delivery. The app says "No Results Found" whenever I try to put in any address. Please fix the app because customer support was not helpful either.” — ★☆☆☆☆ · English“can’t find my address? — the app suddenly can’t find my address to deliver to even though i have previously made 4 separate delivery orders to this exact address from the exact same store. ordering straight from doordash is a $6 upcharge on every item, i’m not ordering from there.” — ★☆☆☆☆ · English
Menu search bar removed
4of the 101 read·4%
The app no longer has a search function to quickly find menu items, forcing users to navigate through multiple submenus.
›read 3 of these reviews
“Pretty app / poor UX — Ordering time easily doubled. Search is gone. Can’t do styles anymore.” — ★☆☆☆☆ · English“No longer useful — App updated, no longer has a search bar. People don’t open the TB app to see what’s new. Get real.” — ★☆☆☆☆ · English“Terrible update — Hate the new update. After trying multiple different things (uninstall, reinstall, sign out, sign in, etc) it won’t ever let me check out. Also hate that there isn’t a search bar in the menu” — ★☆☆☆☆
Items marked unavailable or hidden in menu
3of the 101 read·3%
Requested items show as unavailable without explanation, or the app hides available items making them difficult to find and order.
›read 3 of these reviews
“Bad update — Ui is bad, the specialty items always say they're out and I can't order.” — ★☆☆☆☆“New app doesn’t work — New app won’t let me order anything on the app. It says “Uh Oh that item is unavailable at this location”. It’s not saying which item it is. But it basically says they are out of everything I try to order” — ★☆☆☆☆“The Full Menu is GONE — This is the worst menu ever! I just uploaded the newest version earlier this week and today a minor update. All the app shows is products from the past brought in for a short menu stay. Gone is being able to check out everything on the Taco Bell’s menu. An app is for displaying all a restaurant has to offer, so as to promote sales and make customers happy. That’s totally GONE! Bring back the…” — ★☆☆☆☆
Promotional deals and gift card issues
3of the 101 read·3%
Promotional offers fail to apply at checkout, and gift card balance cannot be combined with other payment methods.
›read 3 of these reviews
“Lies — “Free live Mas cafe item” but if I add the deal at ANY LOCATION there’s magically an “error” in checkout. Either don’t offer the special or honor the special.” — ★★☆☆☆“Gift Card Issue — I think it’s CRAZY I can’t use the remaining balance of my gift card if my order amount exceeds what is left on the gift card. The old app let me pay the difference.” — ★★☆☆☆ · English“Payments Broken — Since the last update the payment system is completely broken. Won’t let me use anything but Apple Pay. Also can’t apply the remainder of a gift card to an order and pay the remaining total. Unusable.” — ★☆☆☆☆ · English
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 101 most recent negative ones. Newest review yesterday (08.09.2026), last collected today.