4.67★ from 2,999,261 ratings · 509 negative reviews read in 4 storefronts · 18 complaints
Poor product quality and mismatches
44of the 509 read·9%
Reviewers report receiving low-quality items, wrong products, counterfeit goods, and merchandise that does not match photos or descriptions.
United States 25 · Germany 19 · joined from 2 wordings
›read 4 of these reviews
“Items are not good quality — Temu definitely knows how to suck you in with all the “prizes” and rewards they make it look like you’ve won—only to find out that you’re getting coupons, have to make additional purchases, or have to jump through hoops to actually receive anything. Unfortunately, I’ve also been very disappointed with the quality of many of the items I’ve ordered. A lot of them are extremely cheaply made…” — ★★☆☆☆ · English“Counterfeit item — Temu sells counterfeit item and dont pay attention to seller. Especially parfumes are mostly fake. They can’t even check authenticity and allow the seller to sell. Also customer service is terrible. It takes 1 hour to connect supervisor who is always not available. Agents don’t connect mostly. They are terrible.” — ★☆☆☆☆ · English“this app is a scam — Ignore any pop up message saying you unlocked free items. You will never get those items. Also dont buy clothes on here if you do check the material . Don't buy anything 100% polyester. They use fake pictures and all the clothes is of the lowest quality.” — ★★☆☆☆ · English“Stay away — They constantly lure you with vouchers and flashing lights to order useless plastic junk from China and harm our environment and economy in the process.” — ★☆☆☆☆ · German
Excessive customs duties on every article
42of the 509 read·8%
Reviewers report mandatory 3€ customs fees per different article type, doubling or tripling total costs and making purchases unaffordable.
›read 3 of these reviews
“From Top to Flop — Not worth downloading anymore, customs fees on every single item, so cheap products don't help anymore. Orders are constantly cancelled for no reason. Support doesn't help with anything. Not a single payment method is accepted anymore!” — ★☆☆☆☆ · German“Not worth it anymore — On 25 euros worth of goods you get another good 19€ in taxes. Become way too expensive. Shame. Always liked ordering there.” — ★☆☆☆☆ · German“fail — Can't buy anymore because of the customs fees! Goods value 25,-€ customs fees almost exactly the same would be approx. 50,-€ no thanks!” — ★☆☆☆☆ · German
Fake free gifts requiring hidden purchases
32of the 509 read·6%
Reviewers say Temu advertises free gifts but requires buying additional items to claim them, with fine print hidden until after purchase.
›read 3 of these reviews
“Items are not good quality — Temu definitely knows how to suck you in with all the “prizes” and rewards they make it look like you’ve won—only to find out that you’re getting coupons, have to make additional purchases, or have to jump through hoops to actually receive anything. Unfortunately, I’ve also been very disappointed with the quality of many of the items I’ve ordered. A lot of them are extremely cheaply made…” — ★★☆☆☆ · English“False advertisement — They get you all excited thinking u won or get free stuff but u never do all u do is keep buying stuff so that’s was a bummer on there part” — ★★☆☆☆ · English“Misleading promotions — App will send you all kinds of promos of free items, you add to your cart, and the cart is more than $150+. Pure scam.” — ★☆☆☆☆ · English
Intrusive wheel spin games blocking shopping
24of the 509 read·5%
Users report being forced to play spin-the-wheel games that waste time and cannot be skipped, preventing them from browsing or shopping.
›read 3 of these reviews
“What in earth happened to yall — First things first stop it with the skunk cost traps their annoying and a waste a money like I can’t even search for what I want, and know your telling me there a 30 dollars minimum fee to purchase stuff like come on I used to go to you guys when I NEEDED SOMETHING CHEAPER Not to waste more then what I wanted I don’t know what happened to yall I’m disappointed 😢” — ★☆☆☆☆ · English“Clothing — For the most part the clothing is pretty ridiculous And it’s clothing and that stupid wheel taking too much time when I’m playing Words with Friends. Please take your ads somewhere else!”” — ★☆☆☆☆ · English“No thanks — Was looking at an item but kept having to deal with pop up’s and stupid spinning wheels. Deleted app immediately and will not do it again.” — ★☆☆☆☆ · English
Fake free gifts and misleading discount offers
19of the 509 read·4%
Reviewers report promised free items and coupons that either don't materialize, expire immediately, or require purchasing expensive items to claim.
›read 3 of these reviews
“To everyone who uses Temu — Temu is a Chinese company and has been surrounded by many controversies for months, including plastic waste, environmental damage and toxic substances in products. Besides, Temu is a scam and rip-off and promises false winnings! It's very disgusting! You should be ashamed of yourselves! Yuck!” — ★☆☆☆☆ · German“To everyone using Temu — Temu is a Chinese company and has had many controversies for months, including plastic waste, environmental damage and toxic substances in products. Besides, Temu is a scam and a rip-off and promises false winnings! It's very disgusting! You should be ashamed! Yuck!” — ★☆☆☆☆ · German“Rip-off with false promises — free "winnings" are promised, for which a minimum order value is required. Unfortunately, it then turns out during the purchase process after the 1st payment that only a small part of the free winnings is included and you would have to order more paid items just to possibly get only a small part of the promised prize items. In my opinion, dishonest behavior. That's why I won't order…” — ★☆☆☆☆ · German
Excessive pop-ups and advertisements
18of the 509 read·4%
Reviewers complain about overwhelming pop-ups, notifications, and forced advertisements that clutter the app and prevent normal shopping.
›read 3 of these reviews
“Roulette — I don't like so much advertising and that it won't let you close it they should improve that if I want a product I just want to go see it without so many steps 😡😡” — ★☆☆☆☆ · Spanish“unusable blasted with ads — unusable blasted with ads, like i said. also apple sucks” — ★☆☆☆☆ · English“ADS — To many ads and promotions like just let me shop it’s so annoying” — ★☆☆☆☆ · English
Missing items and refused refunds
15of the 509 read·3%
Customers report items missing from orders or defective products arriving, with customer service refusing refunds despite complaints and evidence.
›read 3 of these reviews
“fraud — I ordered several items from you. When my package arrived, however, one ordered item was completely missing and another item was incomplete or not fully delivered. I contacted your customer service several times and explicitly demanded either a refund or resending of the missing items. Nevertheless, I was repeatedly told that the items had allegedly been shipped. This does not correspond to the truth, as I…” — ★☆☆☆☆ · German“fraud — I ordered several items from you. When my package arrived, however, one ordered item was completely missing and another item was incomplete or not fully delivered. I contacted your customer service multiple times and explicitly demanded either a refund or reshipment of the missing items. Nevertheless, I was repeatedly told that the items had allegedly been shipped. That is not true, as I did not receive these…” — ★☆☆☆☆ · German“Very bad — I returned the products and he did not refund the money claiming that I did not return the products in the first place and they asked me to prove that I returned the products so how can I prove that? Should I take a video of myself putting the products in the bag?” — ★☆☆☆☆ · Arabic
Orders not delivered or packages lost in transit
15of the 509 read·3%
Reviews report packages that never arrive, are marked as delivered to wrong addresses, or go missing despite tracking confirmation.
›read 3 of these reviews
“No delivery — If you order from Kyrgyzstan there is no delivery” — ★☆☆☆☆ · KY“No delivery — If you order from Kyrgyzstan there is no delivery” — ★☆☆☆☆ · KY“The bottom — Not only did they add taxes on every item, but now delivery takes more than two weeks, or they lose the package and deliver it to the wrong house✌🏻 thanks! it's easier to order from other stores” — ★☆☆☆☆ · Russian
Hidden fees revealed only at checkout
14of the 509 read·3%
Customers complain that final prices at checkout are double or more than shown in cart, with customs and shipping fees not displayed upfront.
›read 3 of these reviews
“Shipping Fees — I used to really enjoy ordering things, but since you have to pay such high shipping fees, I won't be ordering anymore. I wanted to order something for 30 euros but had to pay 3.57 for almost every item So my order would have cost over 60 euros in total. I understand that shipping costs have to be charged but not like this.” — ★★☆☆☆ · German“Cheek and rip-off — Garbage shitty app that's a disaster such a rip-off wanted to order for 30€ then I go to checkout suddenly it says 59€ what the hell that's not okay deleted that garbage right away” — ★☆☆☆☆ · German“Cheek and rip-off — Garbage crap app that's a disaster such a rip-off wanted to order for 30€ then I go to checkout and suddenly it says 59€ what the hell is that that's not okay deleted that garbage right away” — ★☆☆☆☆ · German
Misleading discount and cashback claims
13of the 509 read·3%
Reviewers say promised discounts, cashback, and credit rewards are fake or impossible to claim, with hidden conditions and time limits.
›read 3 of these reviews
“Deceptive sales — Deceptive sales with the so called CREDIT SPINS! Not happy with that!!!” — ★☆☆☆☆ · English“A Reward Discount Offered but then billed me for Full amount. — Offered a great discount BUT billed me FULL asking price. If I did that to one of my customers I would not have my business any more.” — ★☆☆☆☆ · English“I’ve never got the discount when you spin the wheel — It says you get a discount but it’s never happened and it takes a really long time to get your order and end up paying more” — ★★☆☆☆ · English
Unresponsive and unhelpful customer support
11of the 509 read·2%
Reviews describe customer service as useless, sending only generic copy-paste responses, unable to solve problems, and closing tickets without resolution.
›read 3 of these reviews
“From Top to Flop — Not worth downloading anymore, customs fees on every single item, so cheap products don't help anymore. Orders are constantly cancelled for no reason. Support doesn't help with anything. Not a single payment method is accepted anymore!” — ★☆☆☆☆ · German“Fraud! — Now opened the fourth ticket. Employee is not capable of forwarding it to the complaint management department. It keeps getting forwarded to a department that does nothing but close my tickets. The seller doesn't send me a label to submit my return. And this process keeps repeating itself. Even after threatening legal consequences, nothing happens. The employee neither responds to my request to document the…” — ★☆☆☆☆ · German“From Top to Flop — Not worth downloading anymore, customs fees on every single item, so the cheap product doesn't help at all anymore. Orders are constantly cancelled for no reason. Support doesn't help with anything. Not a single payment method is accepted anymore!” — ★☆☆☆☆ · German
Complicated or impossible return and refund process
8of the 509 read·2%
Reviewers report unreadable return labels, inability to locate return addresses, items not picked up, and refunds taking weeks or never arriving.
›read 3 of these reviews
“Just fraud — I received a return label. On the return label all important information is pixelated or illegible. How am I supposed to return the goods with this? What exactly am I supposed to do with this return label? I really don't understand what this is supposed to be.” — ★☆☆☆☆ · German“Just Fraud — I received a return label. On the return label all important information is pixelated or illegible. How am I supposed to return the goods with this? What exactly am I supposed to do with this return label? I really don't understand what this is supposed to be.” — ★☆☆☆☆ · German“Return shipping costs paid by myself — I always enjoyed shopping at Temu. I received a defective product from the seller Lucky House. Although the product was faulty, I had to pay for the return shipping myself. Neither the seller nor Temu covered it. After that I contacted Temu customer service. The so-called senior staff made the reimbursement of shipping costs unnecessarily difficult with their strict rules.…” — ★☆☆☆☆ · German
Hidden shipping fees and minimum purchase requirements
7of the 509 read·1%
Users report surprise shipping costs, forced separate shipments, and undisclosed minimum purchase amounts that inflate total cost.
›read 3 of these reviews
“What in earth happened to yall — First things first stop it with the skunk cost traps their annoying and a waste a money like I can’t even search for what I want, and know your telling me there a 30 dollars minimum fee to purchase stuff like come on I used to go to you guys when I NEEDED SOMETHING CHEAPER Not to waste more then what I wanted I don’t know what happened to yall I’m disappointed 😢” — ★☆☆☆☆ · English“Temu Egypt - Hidden customs fees — avoid — Aggressively markets to Egyptian shoppers but hides 40-60% customs/import duties until after checkout — couriers spring the fee at delivery, forcing you to pay hundreds extra or refuse the order. Refunds then take 90+ days. Their 48 EGP delay “compensation” barely covers a driver’s tip. On top of that, there’s no real customer support to talk to when issues come up. Full…” — ★☆☆☆☆ · English“Over charging — They keep making you ship some items separately out of your cart then make you add a certain amount of money to be able to check certain items out all at one time.So you spend way more than it’s worth on items because of the shipping cost.Also I also have several different orders with shipping costs for so many orders.That’s ridiculous” — ★★☆☆☆ · English
Extremely slow delivery times
4of the 509 read·1%
Delivery takes weeks longer than promised; Temu overpromises on timeframes and delivery is much slower than competitors like Amazon.
›read 3 of these reviews
“Gone Downhill — Used to be great on discounts but now about the same prices as Amazon. Amazon has quick delivery and Temu you wait ages for.” — ★★☆☆☆ · English“To long — I hate ur delivering policy like wth why are u taking to long like come to England not china becuse u guys are so slow atleast u have good products” — ★★☆☆☆ · English“Doesnt come like it says — I made an order that was meant to be here 4 days ago, it’s been 2 weeks since Ive ordered, it was also meant to come yesterday between 6-8 and it still never came, I wouldn’t recommend if ur looking for something to come on time and quick” — ★☆☆☆☆ · English
App appears fraudulent or scammy
4of the 509 read·1%
Reviewers describe the app as a scam with dodgy appearance, fake prize mechanics, and aggressive manipulation tactics.
›read 3 of these reviews
“Bad — Bad I got scammed” — ★☆☆☆☆ · English“Bronchato — There lowk so bad that I’m giving them a 5 stars😭 But seriously it’s a scam don’t order from their.” — ★☆☆☆☆ · English“Hate these fake prizes and aggressive notification bump — Site looks dodgy and scammy, with these fake “wins” and prizes. Yall are exhausting” — ★☆☆☆☆ · English
Mandatory minimum purchase amount too high
3of the 509 read·1%
Platform forces users to spend €20 minimum even for single items costing €5, making small purchases impossible.
›read 3 of these reviews
“Group purchase to resolve — The platform requires a minimum of €20 purchase to place an order of 5 euros. Not counting shipping costs, I end up canceling the order many times and buying on another platform, we'll do the same thing at the same price.” — ★☆☆☆☆ · French“Useless for two days — For two days I've been forced to pay for a minimum €20 order when I only need a single item! It's already bad enough we pay import fees and now we have to pay a minimum €20 order... I won't order again until the minimum purchase threshold is fixed” — ★☆☆☆☆ · French“It's crap — It's crap fake offer and minimum 10 euros to order” — ★☆☆☆☆ · French
Parcels not delivered or items missing
3of the 509 read·1%
Orders fail to arrive at all or parcels delivered to wrong addresses; customers report items missing from received packages.
›read 3 of these reviews
“Bad service — Temu is good for cheaper item with lowet quality. I used to buy lots of item from temu but they always have some problem. Long time ago they delivered parcel to the different houses even I don’t know whose house picture was that. Last week they said the parcel has been deliver but when i came to house there was nothing. I saw the proof of delivery picture, that was my house porch area which is always…” — ★☆☆☆☆ · English“1 star — I am very very very very very very very very very very very very very very very very very very very very very mad and upset of what I got I ordered a box full of squishys and I got a tiny rubber thing and I ordered a mop and we didn’t even get it uth I’m so mad 1 STAR” — ★☆☆☆☆ · English“Upsetting — Recently received several parcels with items missing. Temu refused refund, stating that the items were packed at the warehouse.” — ★☆☆☆☆ · English
Misleading product information and offers
3of the 509 read·1%
Product descriptions and promotional offers are deceptive; customers end up paying more or buying unwanted items due to false claims.
›read 3 of these reviews
“Misleading Information — 1. Misleading product information 2. Misleading promotional offer Don't be fooled.” — ★☆☆☆☆ · English“Misleading offers — Too many misleading offers, we might end up paying more and buying things that we really did not require.” — ★☆☆☆☆ · English“Hate these fake prizes and aggressive notification bump — Site looks dodgy and scammy, with these fake “wins” and prizes. Yall are exhausting” — ★☆☆☆☆ · English
Reviews are grouped one storefront at a time, so each storefront words its complaints separately. Two are added together here when they carry the same name, or when their wordings share half their meaningful words — one fixed rule, applied the same way to every app, and the reviews under each complaint are there to check it against. Where it is close but not certain the two stay apart, so this under-joins rather than over-joins.
Storefront by storefront
United States
4.66★ from 2,205,814 ratings · version 4.82.0 · 245 of the last 671 written reviews are one or two stars
Fake free gifts requiring hidden purchases
32of the 245 read·13%
Reviewers say Temu advertises free gifts but requires buying additional items to claim them, with fine print hidden until after purchase.
›read 3 of these reviews
“Items are not good quality — Temu definitely knows how to suck you in with all the “prizes” and rewards they make it look like you’ve won—only to find out that you’re getting coupons, have to make additional purchases, or have to jump through hoops to actually receive anything. Unfortunately, I’ve also been very disappointed with the quality of many of the items I’ve ordered. A lot of them are extremely cheaply made…” — ★★☆☆☆ · English“False advertisement — They get you all excited thinking u won or get free stuff but u never do all u do is keep buying stuff so that’s was a bummer on there part” — ★★☆☆☆ · English“Misleading promotions — App will send you all kinds of promos of free items, you add to your cart, and the cart is more than $150+. Pure scam.” — ★☆☆☆☆ · English
Poor product quality and mismatches
25of the 245 read·10%
Reviewers report receiving low-quality items, wrong products, counterfeit goods, and merchandise that does not match photos or descriptions.
›read 3 of these reviews
“Items are not good quality — Temu definitely knows how to suck you in with all the “prizes” and rewards they make it look like you’ve won—only to find out that you’re getting coupons, have to make additional purchases, or have to jump through hoops to actually receive anything. Unfortunately, I’ve also been very disappointed with the quality of many of the items I’ve ordered. A lot of them are extremely cheaply made…” — ★★☆☆☆ · English“Counterfeit item — Temu sells counterfeit item and dont pay attention to seller. Especially parfumes are mostly fake. They can’t even check authenticity and allow the seller to sell. Also customer service is terrible. It takes 1 hour to connect supervisor who is always not available. Agents don’t connect mostly. They are terrible.” — ★☆☆☆☆ · English“this app is a scam — Ignore any pop up message saying you unlocked free items. You will never get those items. Also dont buy clothes on here if you do check the material . Don't buy anything 100% polyester. They use fake pictures and all the clothes is of the lowest quality.” — ★★☆☆☆ · English
Intrusive wheel spin games blocking shopping
24of the 245 read·10%
Users report being forced to play spin-the-wheel games that waste time and cannot be skipped, preventing them from browsing or shopping.
›read 3 of these reviews
“What in earth happened to yall — First things first stop it with the skunk cost traps their annoying and a waste a money like I can’t even search for what I want, and know your telling me there a 30 dollars minimum fee to purchase stuff like come on I used to go to you guys when I NEEDED SOMETHING CHEAPER Not to waste more then what I wanted I don’t know what happened to yall I’m disappointed 😢” — ★☆☆☆☆ · English“Clothing — For the most part the clothing is pretty ridiculous And it’s clothing and that stupid wheel taking too much time when I’m playing Words with Friends. Please take your ads somewhere else!”” — ★☆☆☆☆ · English“No thanks — Was looking at an item but kept having to deal with pop up’s and stupid spinning wheels. Deleted app immediately and will not do it again.” — ★☆☆☆☆ · English
Excessive pop-ups and advertisements
18of the 245 read·7%
Reviewers complain about overwhelming pop-ups, notifications, and forced advertisements that clutter the app and prevent normal shopping.
›read 3 of these reviews
“Roulette — I don't like so much advertising and that it won't let you close it they should improve that if I want a product I just want to go see it without so many steps 😡😡” — ★☆☆☆☆ · Spanish“unusable blasted with ads — unusable blasted with ads, like i said. also apple sucks” — ★☆☆☆☆ · English“ADS — To many ads and promotions like just let me shop it’s so annoying” — ★☆☆☆☆ · English
Misleading discount and cashback claims
13of the 245 read·5%
Reviewers say promised discounts, cashback, and credit rewards are fake or impossible to claim, with hidden conditions and time limits.
›read 3 of these reviews
“Deceptive sales — Deceptive sales with the so called CREDIT SPINS! Not happy with that!!!” — ★☆☆☆☆ · English“A Reward Discount Offered but then billed me for Full amount. — Offered a great discount BUT billed me FULL asking price. If I did that to one of my customers I would not have my business any more.” — ★☆☆☆☆ · English“I’ve never got the discount when you spin the wheel — It says you get a discount but it’s never happened and it takes a really long time to get your order and end up paying more” — ★★☆☆☆ · English
Hidden shipping fees and minimum purchase requirements
7of the 245 read·3%
Users report surprise shipping costs, forced separate shipments, and undisclosed minimum purchase amounts that inflate total cost.
›read 3 of these reviews
“What in earth happened to yall — First things first stop it with the skunk cost traps their annoying and a waste a money like I can’t even search for what I want, and know your telling me there a 30 dollars minimum fee to purchase stuff like come on I used to go to you guys when I NEEDED SOMETHING CHEAPER Not to waste more then what I wanted I don’t know what happened to yall I’m disappointed 😢” — ★☆☆☆☆ · English“Temu Egypt - Hidden customs fees — avoid — Aggressively markets to Egyptian shoppers but hides 40-60% customs/import duties until after checkout — couriers spring the fee at delivery, forcing you to pay hundreds extra or refuse the order. Refunds then take 90+ days. Their 48 EGP delay “compensation” barely covers a driver’s tip. On top of that, there’s no real customer support to talk to when issues come up. Full…” — ★☆☆☆☆ · English“Over charging — They keep making you ship some items separately out of your cart then make you add a certain amount of money to be able to check certain items out all at one time.So you spend way more than it’s worth on items because of the shipping cost.Also I also have several different orders with shipping costs for so many orders.That’s ridiculous” — ★★☆☆☆ · English
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 245 most recent negative ones. Newest review 2 days ago (07.09.2026), last collected yesterday.
Germany
4.66★ from 205,647 ratings · version 4.82.0 · 218 of the last 555 written reviews are one or two stars
Excessive customs duties on every article
42of the 218 read·19%
Reviewers report mandatory 3€ customs fees per different article type, doubling or tripling total costs and making purchases unaffordable.
›read 3 of these reviews
“From Top to Flop — Not worth downloading anymore, customs fees on every single item, so cheap products don't help anymore. Orders are constantly cancelled for no reason. Support doesn't help with anything. Not a single payment method is accepted anymore!” — ★☆☆☆☆ · German“Not worth it anymore — On 25 euros worth of goods you get another good 19€ in taxes. Become way too expensive. Shame. Always liked ordering there.” — ★☆☆☆☆ · German“fail — Can't buy anymore because of the customs fees! Goods value 25,-€ customs fees almost exactly the same would be approx. 50,-€ no thanks!” — ★☆☆☆☆ · German
Poor quality products and false product descriptions
19of the 218 read·9%
Customers complain that items are low quality, break easily, don't match product photos, or are simply worthless junk unsuitable for use.
›read 3 of these reviews
“Stay away — They constantly lure you with vouchers and flashing lights to order useless plastic junk from China and harm our environment and economy in the process.” — ★☆☆☆☆ · German“Garbage — Garbage and absolutely misleading!! Discounts completely unintentional. I don't even want to talk about the items. But absolutely everything is absolute inferior quality! Worth nothing! The import tariffs for this garbage are still too low!! That's fraud!!” — ★☆☆☆☆ · German“Really just cheap Chinese garbage now — I've ordered from temo many times before, but I have to say it's just cheap Chinese garbage now. The last 5 orders went straight in the trash. Time seems to be over again” — ★☆☆☆☆ · German
Fake free gifts and misleading discount offers
19of the 218 read·9%
Reviewers report promised free items and coupons that either don't materialize, expire immediately, or require purchasing expensive items to claim.
›read 3 of these reviews
“To everyone who uses Temu — Temu is a Chinese company and has been surrounded by many controversies for months, including plastic waste, environmental damage and toxic substances in products. Besides, Temu is a scam and rip-off and promises false winnings! It's very disgusting! You should be ashamed of yourselves! Yuck!” — ★☆☆☆☆ · German“To everyone using Temu — Temu is a Chinese company and has had many controversies for months, including plastic waste, environmental damage and toxic substances in products. Besides, Temu is a scam and a rip-off and promises false winnings! It's very disgusting! You should be ashamed! Yuck!” — ★☆☆☆☆ · German“Rip-off with false promises — free "winnings" are promised, for which a minimum order value is required. Unfortunately, it then turns out during the purchase process after the 1st payment that only a small part of the free winnings is included and you would have to order more paid items just to possibly get only a small part of the promised prize items. In my opinion, dishonest behavior. That's why I won't order…” — ★☆☆☆☆ · German
Missing items and refused refunds
15of the 218 read·7%
Customers report items missing from orders or defective products arriving, with customer service refusing refunds despite complaints and evidence.
›read 3 of these reviews
“fraud — I ordered several items from you. When my package arrived, however, one ordered item was completely missing and another item was incomplete or not fully delivered. I contacted your customer service several times and explicitly demanded either a refund or resending of the missing items. Nevertheless, I was repeatedly told that the items had allegedly been shipped. This does not correspond to the truth, as I…” — ★☆☆☆☆ · German“fraud — I ordered several items from you. When my package arrived, however, one ordered item was completely missing and another item was incomplete or not fully delivered. I contacted your customer service multiple times and explicitly demanded either a refund or reshipment of the missing items. Nevertheless, I was repeatedly told that the items had allegedly been shipped. That is not true, as I did not receive these…” — ★☆☆☆☆ · German“Very bad — I returned the products and he did not refund the money claiming that I did not return the products in the first place and they asked me to prove that I returned the products so how can I prove that? Should I take a video of myself putting the products in the bag?” — ★☆☆☆☆ · Arabic
Orders not delivered or packages lost in transit
15of the 218 read·7%
Reviews report packages that never arrive, are marked as delivered to wrong addresses, or go missing despite tracking confirmation.
›read 3 of these reviews
“No delivery — If you order from Kyrgyzstan there is no delivery” — ★☆☆☆☆ · KY“No delivery — If you order from Kyrgyzstan there is no delivery” — ★☆☆☆☆ · KY“The bottom — Not only did they add taxes on every item, but now delivery takes more than two weeks, or they lose the package and deliver it to the wrong house✌🏻 thanks! it's easier to order from other stores” — ★☆☆☆☆ · Russian
Hidden fees revealed only at checkout
14of the 218 read·6%
Customers complain that final prices at checkout are double or more than shown in cart, with customs and shipping fees not displayed upfront.
›read 3 of these reviews
“Shipping Fees — I used to really enjoy ordering things, but since you have to pay such high shipping fees, I won't be ordering anymore. I wanted to order something for 30 euros but had to pay 3.57 for almost every item So my order would have cost over 60 euros in total. I understand that shipping costs have to be charged but not like this.” — ★★☆☆☆ · German“Cheek and rip-off — Garbage shitty app that's a disaster such a rip-off wanted to order for 30€ then I go to checkout suddenly it says 59€ what the hell that's not okay deleted that garbage right away” — ★☆☆☆☆ · German“Cheek and rip-off — Garbage crap app that's a disaster such a rip-off wanted to order for 30€ then I go to checkout and suddenly it says 59€ what the hell is that that's not okay deleted that garbage right away” — ★☆☆☆☆ · German
Unresponsive and unhelpful customer support
11of the 218 read·5%
Reviews describe customer service as useless, sending only generic copy-paste responses, unable to solve problems, and closing tickets without resolution.
›read 3 of these reviews
“From Top to Flop — Not worth downloading anymore, customs fees on every single item, so cheap products don't help anymore. Orders are constantly cancelled for no reason. Support doesn't help with anything. Not a single payment method is accepted anymore!” — ★☆☆☆☆ · German“Fraud! — Now opened the fourth ticket. Employee is not capable of forwarding it to the complaint management department. It keeps getting forwarded to a department that does nothing but close my tickets. The seller doesn't send me a label to submit my return. And this process keeps repeating itself. Even after threatening legal consequences, nothing happens. The employee neither responds to my request to document the…” — ★☆☆☆☆ · German“From Top to Flop — Not worth downloading anymore, customs fees on every single item, so the cheap product doesn't help at all anymore. Orders are constantly cancelled for no reason. Support doesn't help with anything. Not a single payment method is accepted anymore!” — ★☆☆☆☆ · German
Complicated or impossible return and refund process
8of the 218 read·4%
Reviewers report unreadable return labels, inability to locate return addresses, items not picked up, and refunds taking weeks or never arriving.
›read 3 of these reviews
“Just fraud — I received a return label. On the return label all important information is pixelated or illegible. How am I supposed to return the goods with this? What exactly am I supposed to do with this return label? I really don't understand what this is supposed to be.” — ★☆☆☆☆ · German“Just Fraud — I received a return label. On the return label all important information is pixelated or illegible. How am I supposed to return the goods with this? What exactly am I supposed to do with this return label? I really don't understand what this is supposed to be.” — ★☆☆☆☆ · German“Return shipping costs paid by myself — I always enjoyed shopping at Temu. I received a defective product from the seller Lucky House. Although the product was faulty, I had to pay for the return shipping myself. Neither the seller nor Temu covered it. After that I contacted Temu customer service. The so-called senior staff made the reimbursement of shipping costs unnecessarily difficult with their strict rules.…” — ★☆☆☆☆ · German
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 218 most recent negative ones. Newest review yesterday (08.09.2026), last collected today.
France
4.65★ from 197,974 ratings · version 4.82.0 · 23 of the last 64 written reviews are one or two stars
Mandatory minimum purchase amount too high
3of the 23 read·13%
Platform forces users to spend €20 minimum even for single items costing €5, making small purchases impossible.
›read 3 of these reviews
“Group purchase to resolve — The platform requires a minimum of €20 purchase to place an order of 5 euros. Not counting shipping costs, I end up canceling the order many times and buying on another platform, we'll do the same thing at the same price.” — ★☆☆☆☆ · French“Useless for two days — For two days I've been forced to pay for a minimum €20 order when I only need a single item! It's already bad enough we pay import fees and now we have to pay a minimum €20 order... I won't order again until the minimum purchase threshold is fixed” — ★☆☆☆☆ · French“It's crap — It's crap fake offer and minimum 10 euros to order” — ★☆☆☆☆ · French
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 23 most recent negative ones. Newest review 2 days ago (07.09.2026), last collected yesterday.
Britain
4.70★ from 389,826 ratings · version 4.82.0 · 23 of the last 85 written reviews are one or two stars
Extremely slow delivery times
4of the 23 read·17%
Delivery takes weeks longer than promised; Temu overpromises on timeframes and delivery is much slower than competitors like Amazon.
›read 3 of these reviews
“Gone Downhill — Used to be great on discounts but now about the same prices as Amazon. Amazon has quick delivery and Temu you wait ages for.” — ★★☆☆☆ · English“To long — I hate ur delivering policy like wth why are u taking to long like come to England not china becuse u guys are so slow atleast u have good products” — ★★☆☆☆ · English“Doesnt come like it says — I made an order that was meant to be here 4 days ago, it’s been 2 weeks since Ive ordered, it was also meant to come yesterday between 6-8 and it still never came, I wouldn’t recommend if ur looking for something to come on time and quick” — ★☆☆☆☆ · English
App appears fraudulent or scammy
4of the 23 read·17%
Reviewers describe the app as a scam with dodgy appearance, fake prize mechanics, and aggressive manipulation tactics.
›read 3 of these reviews
“Bad — Bad I got scammed” — ★☆☆☆☆ · English“Bronchato — There lowk so bad that I’m giving them a 5 stars😭 But seriously it’s a scam don’t order from their.” — ★☆☆☆☆ · English“Hate these fake prizes and aggressive notification bump — Site looks dodgy and scammy, with these fake “wins” and prizes. Yall are exhausting” — ★☆☆☆☆ · English
Parcels not delivered or items missing
3of the 23 read·13%
Orders fail to arrive at all or parcels delivered to wrong addresses; customers report items missing from received packages.
›read 3 of these reviews
“Bad service — Temu is good for cheaper item with lowet quality. I used to buy lots of item from temu but they always have some problem. Long time ago they delivered parcel to the different houses even I don’t know whose house picture was that. Last week they said the parcel has been deliver but when i came to house there was nothing. I saw the proof of delivery picture, that was my house porch area which is always…” — ★☆☆☆☆ · English“1 star — I am very very very very very very very very very very very very very very very very very very very very very mad and upset of what I got I ordered a box full of squishys and I got a tiny rubber thing and I ordered a mop and we didn’t even get it uth I’m so mad 1 STAR” — ★☆☆☆☆ · English“Upsetting — Recently received several parcels with items missing. Temu refused refund, stating that the items were packed at the warehouse.” — ★☆☆☆☆ · English
Misleading product information and offers
3of the 23 read·13%
Product descriptions and promotional offers are deceptive; customers end up paying more or buying unwanted items due to false claims.
›read 3 of these reviews
“Misleading Information — 1. Misleading product information 2. Misleading promotional offer Don't be fooled.” — ★☆☆☆☆ · English“Misleading offers — Too many misleading offers, we might end up paying more and buying things that we really did not require.” — ★☆☆☆☆ · English“Hate these fake prizes and aggressive notification bump — Site looks dodgy and scammy, with these fake “wins” and prizes. Yall are exhausting” — ★☆☆☆☆ · English
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 23 most recent negative ones. Newest review yesterday (08.09.2026), last collected today.