4.82★ from 3,461,923 ratings · version 8.2.1 · 45 of the last 100 written reviews are one or two stars
App is slow, freezes, and lags severely
4of the 45 read·9%
App freezes during search, text populates letter by letter, scrolling is laggy, and overall performance is unusable.
›read 3 of these reviews
“Unusable — I don’t know what they did to this app. It used to be super simple and responsive. Now it’s is unusable. I try to search for something and it just freezes then a few seconds later I see my text slowly populate the search box letter by letter. Scrolling is also super laggy and the whole thing is just unusable. I assume a bunch of “AI” garbage has been added. Very unfortunate because it used to be very…” — ★☆☆☆☆“Very unhappy with the performance of this app. — It took over 1 hour to place my order do to the lag and insufficient performance. Was 2 clicks away to going to Menards and probably will the next time. Not the first time this has happened.” — ★☆☆☆☆“Slow horrible app — Worst shopping app that gets worse every update. Search is useless, it’s really slow, like wait for what you typed a long time slow. Purchasing something takes way more steps than any other app. I used to like it but now its horrible trash They asked for another review. Still absolutely terrible Yet another request, still garbage. Glad to be moving where there’s other hardware stores. This app…” — ★☆☆☆☆
Recent update made app worse or unusable
4of the 45 read·9%
Latest updates broke the app, introduced glitches, and made it worse than before; employees recommend using web browser instead.
›read 3 of these reviews
“App is no longer convenient — Ever since integrating the AI features, the app has been glitching like crazy. It’s slow, resets constantly, suggests products that are not available or could be found much cheaper at the local store. The system needs to get dumbed back down.” — ★☆☆☆☆“2026-09-01 app update broken — Most recent update turned an okay app into something unusable. FAIL! Even HD employees say to use web browser rather than app. I'm uninstalling app.” — ★☆☆☆☆“Enough with the AI — Ok guys, time to put the AI coding toy back in the drawer, where it belongs, and have your humans get this thing working again. It’s beyond a joke how fast it’s got so buggy.” — ★★☆☆☆
Search feature is broken or inadequate
3of the 45 read·7%
Search is clunky, difficult to filter, shows duplicate results, loads slowly, and doesn't work as expected.
›read 3 of these reviews
“This App is Bad — When putting together small orders for construction; switching stores, having partial shipped/partial pick up, is an actual pain in the arse. Search feature is clunky too. Like to shop in the store, app doesn’t reflect that experience.” — ★★☆☆☆“Search glitchy — It is difficult to filter for what you want. Search results show the same items multiple times. The search results don’t load quickly.” — ★★☆☆☆“Slow horrible app — Worst shopping app that gets worse every update. Search is useless, it’s really slow, like wait for what you typed a long time slow. Purchasing something takes way more steps than any other app. I used to like it but now its horrible trash They asked for another review. Still absolutely terrible Yet another request, still garbage. Glad to be moving where there’s other hardware stores. This app…” — ★☆☆☆☆
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 45 most recent negative ones. Newest review 24 days ago (08.09.2026), last collected 22 days ago.