4.72★ from 23,716,249 ratings · 639 negative reviews read in 4 storefronts · 23 complaints
Addictive app design harming mental health
29of the 639 read·5%
Users report the app is deliberately addictive, makes them lose control of their time, causes anxiety and depression, and harms mental health especially in young people.
›read 3 of these reviews
“Addictive — Addictive, should be banned,” — ★☆☆☆☆ · German“Just don't get the app — Absolute dumbing down. The app just drags you down not suitable for people who want to achieve something in their life.” — ★☆☆☆☆ · German“Dumb, Dumber, Tiktok — Whoever uses this app has lost control of their life. Pure poison for everything in your life. annoying that I only need it for a raffle ticket, otherwise not 100% efficient” — ★☆☆☆☆ · German
Inconsistent content moderation and false flagging
23of the 639 read·4%
Moderation removes innocuous comments and videos while allowing harmful content like gore, racism, and explicit material to stay up.
United States 18 · France 5 · joined from 2 wordings
›read 4 of these reviews
“MAN I GET BANNED FOR NOTHING — I can comment stuff that is no way bannable but somehow they say it is” — ★☆☆☆☆ · English“Made to rage bait — The people responsible for maintaining this app and keeping it “safe” are off in space with their foam helmets watching cocomelon. I’ve reported numerous accounts for disturbing ai videos of babies or young children dancing inappropriately, I’ve made multiple reports about this and the fools at TikTok corp always come back with the same message “no violation found” EVERY SINGLE REPORT. Along with…” — ★☆☆☆☆ · English“What is even the point of this? — 8/29/26 -today it is so broken that even the following tab doesn’t work. The algorithm is gone, and it won’t let us see anyone we follow, not even on the following tab. Thanks for nothing TikTok. you just keep making it worse and worse. 8/28/26 - after over 400 times clicking “not interested,“ it still is forcing only garbage on me and withholding the algorithm, so I give up. 8/27/26…” — ★☆☆☆☆ · English“Painful... — You get your account banned without the person having any justification. On the other hand when it comes to women they don't need to justify themselves to ban your account... even though there's nothing shocking on my account. It's unacceptable!” — ★☆☆☆☆ · French
App crashes and severe lagging
19of the 639 read·3%
App frequently crashes or freezes, lags on scrolling and playback, doesn't respond to touches, especially on older devices and iPads.
›read 3 of these reviews
“??? — Super laggy no matter what I do. Updating, clearing cache, freeing storage nothing works. It takes ages to load in and when it finally does, it doesn’t respond to my touches or swipes, most of the time the video doesn’t even show but the audio plays and keeps playing after I close the app. The few times a video does play it’s the same one every time I open the app, refreshing does nothing and it’s really…” — ★☆☆☆☆ · English“Catastrophic App — Technically disappointing and you feel abandoned by support TikTok seems to me like a platform that is technically years behind the competition. Constant bugs, freezes and problems are unfortunately part of everyday life, and especially the TikTok LIVE Studio is a disappointment. Compared to OBS, it seems like a significantly worse copy: less mature, unstable and unnecessarily restricted. The…” — ★☆☆☆☆ · German“App crashes quickly — App crashes quickly and keeps playing sound even when the app is closed.” — ★☆☆☆☆ · German
Account banned with no explanation or appeal
19of the 639 read·3%
Users report being banned suddenly without clear reasons, unable to appeal, and prevented from creating new accounts afterward.
›read 3 of these reviews
“Bad — It is bad for you frick this Im quit I wish you banned me permanently pls imma get in trouble help me get out of my account please” — ★☆☆☆☆ · English“ATTENTION TIKTOK — I got banned on tiktok for no reason!! I was just scrolling then it says "YOU GOT BANNED" or smth. And it doesn't tell me the reason. You should ban INAPPROPRIATE PEOPLE instead of being roblox and banning everyone..” — ★☆☆☆☆ · English“Im tired of you tiktok for banning me — Why!” — ★☆☆☆☆ · English
Too many TikTok Shop advertisements
17of the 639 read·3%
Users complain that every second or third video is a TikTok Shop ad, making the feed unwatchable and overly commercial.
›read 3 of these reviews
“Just pure advertising — 9/10 videos advertising, 1 video with actual content. Lives used to be super entertaining, now everything is like those constant infomercials on TV. Instagram has become so much better than Tiktok when it comes to video recommendations and stuff. Tiktok is just constant advertising of Shein products” — ★☆☆☆☆ · German“Way too much advertising — Every 3rd scroll is an ad for the tiktok shop. Once in a while, okay. But you're really overdoing it. It's annoying” — ★★☆☆☆ · German“The shop and the AI are ruining the app — Since the shop has been there, the app has been annoying” — ★☆☆☆☆ · German
Ineffective content moderation and reporting
16of the 639 read·3%
Users report that hate speech, harassment, violence and other violations are not removed despite repeated reports, while innocuous content gets censored.
›read 3 of these reviews
“Nah — Was actually always a good app, but it's so annoying how much hate is spread there and nothing is done about it. SOOOOO much misogynistic content or comments, or insults in comments. And then I write just once on such a disgusting, misogynistic comment "Delete yourself" and it gets banned only a few seconds later. And I found other reports that I didn't even know about. Because of a sticker!!!!!!!!!! It's so…” — ★☆☆☆☆ · German“Incitement against minorities — Tiktok is an app where incitement against minorities is unfortunately allowed. When you report content that clearly falls under incitement to hatred or other hate speech and is therefore also criminally relevant, you get a report result saying that it does not violate the Community Guidelines. Either the content is not being checked properly during review, or reports are simply being…” — ★☆☆☆☆ · German“Tik Tok Policy is absolute trash — Love the creativity of people but the hate towards others is getting out of hand and tik tok is doing absolutely NOTHING against it, no matter how many times the account is reported nothing happens, not even a warning. Genuinely just remove the reporting system completely if it’s useless” — ★☆☆☆☆ · English
Support team provides no real help
13of the 639 read·2%
Support responses are only AI-generated copy-paste answers that don't solve actual problems, and complaints go ignored for weeks or months.
›read 3 of these reviews
“Support — This support is the biggest nonsense. You ask them if they can fix this problem and then they send you a link and it doesn't work and then you tell them and they send you the exact same one over and over again useless” — ★☆☆☆☆ · German“Support — This support is the biggest bullshit. You ask a question if they can fix this problem and then they send you a link and it doesn't work and then you tell them that and they send you the exact same one over and over again useless” — ★☆☆☆☆ · German“Coercion — Crazy, if you rate TikTok badly you get an email saying you violated some guidelines. So I'm not allowed to complain about the weird content I'm shown and that the app wants to coerce me to download any content in the app store. My next smartphone will be a Samsung, well done Apple. Besides, I'm getting spammed with notifications that people I follow are on Lemon8 - this app doesn't even exist here!!!!!!…” — ★☆☆☆☆ · German
Age-restricted despite being old enough
13of the 639 read·2%
Users report being age-restricted repeatedly even after verifying their age with documents, unable to undo restrictions or use account features.
›read 3 of these reviews
“I got age restrictions — One star” — ★☆☆☆☆ · English“This app sucks — I’m of age but it’s giving me age restrictions. It won’t let me prove myself. This deletes the whole point of the app so i might as well remove it at this point. I can’t communicate with my friends, i can’t comment, i can no longer repost. What am i even supposed to use TikTok for anymore?” — ★☆☆☆☆ · English“I cant chat in it bc age restriction — The title says most. I am age restricted and cant chat with anyone on tiktok now since my age restriction and I had friends on it and i dont have their numbers. TIKTOK REMOVE THE AGE RESTRICTION” — ★★☆☆☆ · English
Broken algorithm suppresses video visibility
12of the 639 read·2%
Creators report videos get no views or sudden drops after updates despite following guidelines, with no explanation or support help.
›read 3 of these reviews
“My videos — Please I don’t get more views or likes on my posts and I want ask why? My account is teamgrizzle (GRIZZLE, God son) please do something for me” — ★☆☆☆☆ · English“All of my videos are getting manipulated and I am seeking support for years now — I never received help- only ai- generated answers. It’s a shame. Billion dollar app used by minors mainly and this company made it a bully app with no support. It makes young people sick.” — ★☆☆☆☆ · English“Account was blocked — Since the last update my videos only get 5-10 views, even my followers don't see my videos even though I had 15-20k before. I have a technical error in my account support doesn't help” — ★☆☆☆☆ · German
Excessive ads and unskippable advertising
12of the 639 read·2%
Too many ads appearing every few videos, including unskippable ads, ads pretending to be content, and persistent shopping notifications.
›read 3 of these reviews
“Ads — I don’t even mind the ads on my fyp but STOP making it when I swipe it opens a WHOLE TAB in SAFARI. Now i have to close the tab close safari and go back to TikTok every 3 scrolls.” — ★☆☆☆☆ · English“70% ads and no time stamps — This app has deteriorated into non stop sales. The ads are overwhelming. Any news is unreliable because there are no time stamps on posts.” — ★☆☆☆☆ · English“Too many ads — I don’t know when this happened but every 3-4 scrolls an ad pop ups and it’s getting annoying.” — ★☆☆☆☆ · English
Removed features and unwanted UI changes
11of the 639 read·2%
Users dislike removed features like picture-in-picture, changed profile layout copying Instagram, and missing AI tools previously available.
›read 3 of these reviews
“old tiktok layout — make the old tiktok layout comeback i hate how it looks like instagram make it like the old one instead of the instagram layout” — ★★☆☆☆ · English“AI tool — Every time there is an new update something is always left behind. In this case the AI tool is not accessible to everyone, and if you are a creator that uses the AI tool. You have to find other ways to post your content. And I don’t think it’s fair, to look for other ways when you could have it right there on your finger tips. And most of the time it’s frustrating when things are being removed from the app.” — ★★☆☆☆ · English“TikTok features — Still haven’t gotten most of the new TikTok features that should’ve been included in the multiple updates.” — ★☆☆☆☆ · English
App crashes, freezes, and technical glitches
11of the 639 read·2%
Users experience frequent app freezes, automatic scrolling, unresponsive features, and crashes when accessing certain tabs or functions.
›read 3 of these reviews
“Scrolls on its own — Why is it when I’m scrolling TikTok? The app will scroll like 10 videos now and I don’t even touch the screen. Nothing is going on in TikTok just shifts all the videos by themselves honestly getting so annoying because I just scrolled back like 12 videos to get back to where I was.” — ★★☆☆☆ · English“Fix The glitches — Every time I’m on my following tab, the video that I’m watching will go halfway down my screen and the stories pop up at the top and it does this multiple times, no matter what. So annoying!!!!!!” — ★★☆☆☆ · English“glitch — When I try to scroll through my favorites tab, the tab freezes and the only way to get it to unfreeze is to exit the app. This is so annoying please fix it :( Update: I started a ticket and yall just ignored tf out of me then closed it for inactivity so umm yeah the bug is still annoying” — ★★☆☆☆ · English
Unable to log in or locked out of account
11of the 639 read·2%
Users cannot log in, get stuck in verification loops, receive 'too many attempts' errors, or find deleted account recovery options.
›read 3 of these reviews
“I'M OUTRAGED. — First, the “series” feature was disabled on my account on a random day, and I lost all my “series”. But this was fixed, and they’re back (thank you for that). Second, today I was simply logged out of my account, and I haven’t been able to log back in for a long time, even though I’ve entered the username and password correctly (TikTok says there are too many attempts and I need to try again later) I…” — ★☆☆☆☆ · English“TikTok — I want to get back in my account it doesn’t let me it say too many attempts try again later I didn’t even use that much I only did one time and that’s it and it said too many attempts try again later” — ★☆☆☆☆ · English“The new version is garbage, keeps saying the network is bad — It's garbage now, old accounts were already verified with the bound phone number but it still needs a password, the problem is the account never had a password set, how am I supposed to enter it, and there's not even an option to recover the account, the work order I sent to customer service isn't being handled, said I can't create a new account either, or…” — ★☆☆☆☆ · Chinese
Creator monetization and view suppression
10of the 639 read·2%
Creators report videos stuck at zero or low views without explanation, earnings withheld, and no help from support despite previous success.
›read 3 of these reviews
“Byte dance still on that bs — Creators are not making money anymore . The ai system is violating videos for no reason. People are loosing accounts left and right because . The fact that u have to have 10k followers to be able to make money is ridiculous. Facebook is paying no matter how many followers you have as long as the views are there . They violate you for using their own filters and not to mention if you’ve…” — ★☆☆☆☆ · English“bruh — TikTok, I love you so much but explain to me how I'm still in the 0 VIEW JAIL 😭 I upload a video: 0 views. I upload another: 0 views. I let it breathe: 0 views. 💀 At this point I'm not a content creator, I'm a private content creator by accident. Free me from the dungeon, please. 😭🔓” — ★☆☆☆☆ · Spanish“TikTok — Every since a couple of months I’ve been posting my edits I keep getting flop for no reason and the thing is I never use to get flop pls fix this new update pls” — ★★☆☆☆ · English
Incorrect age restrictions on accounts
8of the 639 read·1%
Users report being wrongly restricted or banned from features like livestreaming based on incorrect age detection, even after repeated verification.
›read 3 of these reviews
“Age-based restrictions — I've been deleting my TikTok account for a long time and making new ones depending on my phone. But I noticed that there are new age restrictions, for example if TikTok looks at your profile and you look younger. As a 16 year old your profile gets locked. If you can confirm it You can confirm it for example if you send a picture of yourself. But if they still think you look too young they…” — ★★☆☆☆ · German“Es nervt einfach nur — Ich mag die App Ansicht eigentlich sehr gerne nur muss ich ständig mein Alter bestätigen aufgrund vom Tik Tok Support Team. Ich bin 20 Jahre alt und musste dies schon zich mal bestätigen was einfach nur extrem abfackt ich will doch nur live gehen aber kurz danach werde ich aufgrund meines angeblich zu jungen Alzers gesperrt und muss nun 5 Jahre warte bis ich wieder live gehen kann. Ich habe…” — ★★☆☆☆ · German“I'm over 16 was estimated as 16 and can't go live — That's why” — ★☆☆☆☆ · German
Explicit sexual content shown to minors
7of the 639 read·1%
Users report seeing pornography, sexual content, and child exploitation material on their feeds and in ads, some directed at children.
›read 3 of these reviews
“Child predators — This app is full of child predators and they support it anytime I report someone that is a predator they don’t get banned for showing child porn but when I comment a singular curse, word you get banned” — ★☆☆☆☆ · English“We need human moderators again — The ai content has gotten out of control. There are too many accounts creating child fetish content. The ai moderation is not helping. Unless this is intentional corruption and exposure. Too much porn THE REDBUBBLE SHIRTS AD NEED TO BE REMOVED” — ★☆☆☆☆ · English“People masturbating live — Why is it that you have grown men and women masturbating and performing oral sex live and no matter how many times you flag the live stream it stays up” — ★☆☆☆☆ · English
Accidentally sharing messages when scrolling or reading captions
6of the 639 read·1%
Users accidentally send videos to random contacts when trying to scroll or read captions, and can't delete sent messages.
›read 3 of these reviews
“Please delete direct messages function!!!! — It can't be that it keeps happening to me (and many other users on TikTok) that we accidentally send it to some completely random users while watching various videos!!! It always pops up completely randomly, so you can never use it intentionally!!! And if you want to send someone something, you do it normally via the arrow - you don't need an extra function under the video…” — ★☆☆☆☆ · German“Man shares without sharing — While scrolling, 'Share with...' is suddenly displayed at random. If you're not careful, you share a post with some person. And then you can't even delete the shared post in the chat. So this app is not usable for me.” — ★☆☆☆☆ · German“Man teilt ohne zu teilen — Beim scrollen wird nach Zufallsprinzip plötzlich angezeigt „Teilen mit…“ Wenn man nicht aufpasst, teilt man einen Beitrag mit irgendeiner Person. Und dann kann man den geteilten Beitrag im Chat nicht einmal löschen. So ist diese App für mich nicht nutzbar.” — ★☆☆☆☆
Shop billing problems and hidden fees
6of the 639 read·1%
Customers report unclear shipping times, hidden fees, automatic charges much higher than listed bids, and no refunds when orders go wrong.
›read 3 of these reviews
“Terrible customer service — If you just want to watch short clips, you’ll fine. But don’t try to buy something from its shop. The shipping time is unclear, always add a couple days more than its estimated time, don’t try the bidding or live, always hide the shipping fee and $1 bid turns into $25 automatically charged on your cards, and there is no real person for customer service, just bots and AI spamming the same…” — ★★☆☆☆ · English“Shop Gone — My shop has been gone for months and months and nothing I’ve done has fixed it. HELP” — ★★☆☆☆ · English“Do not buy anything from TikTok — TikTok is fun to use I think everyone can agree on that, but for the love of god do NOT purchase things off of TikTok shop. They will NOT cancel any order or refund you anything if something goes wrong. Which is hilarious because a LOT of people that sell on TikTok are scammers. So that the only thing about this app that sucks and shocker you can not “disable” the purchasing or shop…” — ★☆☆☆☆ · English
New profile layout looks like Instagram
5of the 639 read·1%
Recent profile design update is disliked because it resembles Instagram and looks worse than the original TikTok design.
›read 3 of these reviews
“New update is terrible — The new update for the profile design looks terrible. It just looks like a cheap knockoff of Instagram and is miserable to use.” — ★☆☆☆☆ · German“Latest update is really bad — The profile design from the new TikTok update on mobile is terrible, it looks unappealing and super weird. The deletion of the original iconic TikTok design with replacement of THIS makes the app look like some niche social media from Asia, that known only there. Change it back. It looks HORRIBLE.” — ★☆☆☆☆ · English“Profile — Since the new update with the profile everything looks like Instagram please change it immediately!” — ★☆☆☆☆ · German
Excessive advertisement frequency
5of the 639 read·1%
Users report the app is flooded with ads appearing too frequently, with some getting an ad every other video, making the experience unbearable and unenjoyable.
›read 3 of these reviews
“awful update — why do i have a ad every other video and the profiles look bad also when i swipe onto someone’s account it sends me to a scam website” — ★☆☆☆☆“Way too many ads now — Absolutely flooded with ads now. I’m giving it a full week, but the last update has just made this so awful.” — ★☆☆☆☆“get rid the the ads — I used to love TikTok until my for you page is plastered with ads every other scroll it’s become unenjoyable and I’m considering deleting unless this problem is resolved forcing people to pay for no ads is absolutely ridiculous if I could put zero stars I would” — ★☆☆☆☆
App bugs that persist despite multiple updates
4of the 639 read·1%
Reviewers report bugs like liked videos disappearing and direct message problems that survive software updates.
›read 3 of these reviews
“Here's my review — The app is good, but it would be cool if you stopped reporting me for nothing and also fix your bugs I can't even talk in private with my subscribers anymore the bug is still there” — ★☆☆☆☆ · French“Bug — Since the update everything I like disappears” — ★☆☆☆☆ · French“No voice messages — I still don't have access to voice messages after more than a year! Despite the updates” — ★★☆☆☆ · French
Comment translation and subtitle features removed
3of the 639 read·0%
Translation feature for comments and automatic subtitles have been removed or stopped working, making it hard to understand foreign language content.
›read 3 of these reviews
“No more translation — Since the update you can't translate comments into German anymore. I find that really a shame and hope this will be fixed soon. Also the subtitles no longer appear in German, only in the” — ★☆☆☆☆ · German“Give me back the translation function — Give me back the translation function !!!!” — ★☆☆☆☆ · German“Subtitles — Suddenly I can't see subtitles on videos anymore. I follow many foreign language creators, but without subtitles I sometimes can't understand what's being told. That's really bad. Why was this changed????” — ★☆☆☆☆ · German
User reports of harmful content ignored or unprocessed
3of the 639 read·0%
Reviewers say they report problematic, offensive, or illegal content repeatedly, but TikTok says it violates no rules or takes no action.
›read 3 of these reviews
“Report — As far as reporting goes, it's a 0. We can report people all we want, TikTok says the person isn't breaking the rules even when there are insults and stuff but is this a joke ?? So we help you out and you do this ? That's the last time I'm reporting people” — ★☆☆☆☆ · French“Please fix this — Good application, it passes the time, on the other hand I'm only giving it 3 stars because the reporting system is TOTALLY in need of overhaul, it's unbearable, there are tons of super problematic content that brings up very sensitive or simply illegal subjects, and when you report them it tells you that the report wasn't taken into account because nothing was violated. On the other hand, when it's…” — ★★☆☆☆ · French“Non-responsive — They know how to put age restrictions but a video reported more than 50 times they don't know how to react” — ★☆☆☆☆ · French
Reviews are grouped one storefront at a time, so each storefront words its complaints separately. Two are added together here when they carry the same name, or when their wordings share half their meaningful words — one fixed rule, applied the same way to every app, and the reviews under each complaint are there to check it against. Where it is close but not certain the two stay apart, so this under-joins rather than over-joins.
Storefront by storefront
Germany
4.64★ from 1,156,555 ratings · version 47.0.0 · 347 of the last 570 written reviews are one or two stars
Addictive app design harming mental health
29of the 300 read·10%
Users report the app is deliberately addictive, makes them lose control of their time, causes anxiety and depression, and harms mental health especially in young people.
›read 3 of these reviews
“Addictive — Addictive, should be banned,” — ★☆☆☆☆ · German“Just don't get the app — Absolute dumbing down. The app just drags you down not suitable for people who want to achieve something in their life.” — ★☆☆☆☆ · German“Dumb, Dumber, Tiktok — Whoever uses this app has lost control of their life. Pure poison for everything in your life. annoying that I only need it for a raffle ticket, otherwise not 100% efficient” — ★☆☆☆☆ · German
App crashes and severe lagging
19of the 300 read·6%
App frequently crashes or freezes, lags on scrolling and playback, doesn't respond to touches, especially on older devices and iPads.
›read 3 of these reviews
“??? — Super laggy no matter what I do. Updating, clearing cache, freeing storage nothing works. It takes ages to load in and when it finally does, it doesn’t respond to my touches or swipes, most of the time the video doesn’t even show but the audio plays and keeps playing after I close the app. The few times a video does play it’s the same one every time I open the app, refreshing does nothing and it’s really…” — ★☆☆☆☆ · English“Catastrophic App — Technically disappointing and you feel abandoned by support TikTok seems to me like a platform that is technically years behind the competition. Constant bugs, freezes and problems are unfortunately part of everyday life, and especially the TikTok LIVE Studio is a disappointment. Compared to OBS, it seems like a significantly worse copy: less mature, unstable and unnecessarily restricted. The…” — ★☆☆☆☆ · German“App crashes quickly — App crashes quickly and keeps playing sound even when the app is closed.” — ★☆☆☆☆ · German
Too many TikTok Shop advertisements
17of the 300 read·6%
Users complain that every second or third video is a TikTok Shop ad, making the feed unwatchable and overly commercial.
›read 3 of these reviews
“Just pure advertising — 9/10 videos advertising, 1 video with actual content. Lives used to be super entertaining, now everything is like those constant infomercials on TV. Instagram has become so much better than Tiktok when it comes to video recommendations and stuff. Tiktok is just constant advertising of Shein products” — ★☆☆☆☆ · German“Way too much advertising — Every 3rd scroll is an ad for the tiktok shop. Once in a while, okay. But you're really overdoing it. It's annoying” — ★★☆☆☆ · German“The shop and the AI are ruining the app — Since the shop has been there, the app has been annoying” — ★☆☆☆☆ · German
Ineffective content moderation and reporting
16of the 300 read·5%
Users report that hate speech, harassment, violence and other violations are not removed despite repeated reports, while innocuous content gets censored.
›read 3 of these reviews
“Nah — Was actually always a good app, but it's so annoying how much hate is spread there and nothing is done about it. SOOOOO much misogynistic content or comments, or insults in comments. And then I write just once on such a disgusting, misogynistic comment "Delete yourself" and it gets banned only a few seconds later. And I found other reports that I didn't even know about. Because of a sticker!!!!!!!!!! It's so…” — ★☆☆☆☆ · German“Incitement against minorities — Tiktok is an app where incitement against minorities is unfortunately allowed. When you report content that clearly falls under incitement to hatred or other hate speech and is therefore also criminally relevant, you get a report result saying that it does not violate the Community Guidelines. Either the content is not being checked properly during review, or reports are simply being…” — ★☆☆☆☆ · German“Tik Tok Policy is absolute trash — Love the creativity of people but the hate towards others is getting out of hand and tik tok is doing absolutely NOTHING against it, no matter how many times the account is reported nothing happens, not even a warning. Genuinely just remove the reporting system completely if it’s useless” — ★☆☆☆☆ · English
Support team provides no real help
13of the 300 read·4%
Support responses are only AI-generated copy-paste answers that don't solve actual problems, and complaints go ignored for weeks or months.
›read 3 of these reviews
“Support — This support is the biggest nonsense. You ask them if they can fix this problem and then they send you a link and it doesn't work and then you tell them and they send you the exact same one over and over again useless” — ★☆☆☆☆ · German“Support — This support is the biggest bullshit. You ask a question if they can fix this problem and then they send you a link and it doesn't work and then you tell them that and they send you the exact same one over and over again useless” — ★☆☆☆☆ · German“Coercion — Crazy, if you rate TikTok badly you get an email saying you violated some guidelines. So I'm not allowed to complain about the weird content I'm shown and that the app wants to coerce me to download any content in the app store. My next smartphone will be a Samsung, well done Apple. Besides, I'm getting spammed with notifications that people I follow are on Lemon8 - this app doesn't even exist here!!!!!!…” — ★☆☆☆☆ · German
Broken algorithm suppresses video visibility
12of the 300 read·4%
Creators report videos get no views or sudden drops after updates despite following guidelines, with no explanation or support help.
›read 3 of these reviews
“My videos — Please I don’t get more views or likes on my posts and I want ask why? My account is teamgrizzle (GRIZZLE, God son) please do something for me” — ★☆☆☆☆ · English“All of my videos are getting manipulated and I am seeking support for years now — I never received help- only ai- generated answers. It’s a shame. Billion dollar app used by minors mainly and this company made it a bully app with no support. It makes young people sick.” — ★☆☆☆☆ · English“Account was blocked — Since the last update my videos only get 5-10 views, even my followers don't see my videos even though I had 15-20k before. I have a technical error in my account support doesn't help” — ★☆☆☆☆ · German
Incorrect age restrictions on accounts
8of the 300 read·3%
Users report being wrongly restricted or banned from features like livestreaming based on incorrect age detection, even after repeated verification.
›read 3 of these reviews
“Age-based restrictions — I've been deleting my TikTok account for a long time and making new ones depending on my phone. But I noticed that there are new age restrictions, for example if TikTok looks at your profile and you look younger. As a 16 year old your profile gets locked. If you can confirm it You can confirm it for example if you send a picture of yourself. But if they still think you look too young they…” — ★★☆☆☆ · German“Es nervt einfach nur — Ich mag die App Ansicht eigentlich sehr gerne nur muss ich ständig mein Alter bestätigen aufgrund vom Tik Tok Support Team. Ich bin 20 Jahre alt und musste dies schon zich mal bestätigen was einfach nur extrem abfackt ich will doch nur live gehen aber kurz danach werde ich aufgrund meines angeblich zu jungen Alzers gesperrt und muss nun 5 Jahre warte bis ich wieder live gehen kann. Ich habe…” — ★★☆☆☆ · German“I'm over 16 was estimated as 16 and can't go live — That's why” — ★☆☆☆☆ · German
Accidentally sharing messages when scrolling or reading captions
6of the 300 read·2%
Users accidentally send videos to random contacts when trying to scroll or read captions, and can't delete sent messages.
›read 3 of these reviews
“Please delete direct messages function!!!! — It can't be that it keeps happening to me (and many other users on TikTok) that we accidentally send it to some completely random users while watching various videos!!! It always pops up completely randomly, so you can never use it intentionally!!! And if you want to send someone something, you do it normally via the arrow - you don't need an extra function under the video…” — ★☆☆☆☆ · German“Man shares without sharing — While scrolling, 'Share with...' is suddenly displayed at random. If you're not careful, you share a post with some person. And then you can't even delete the shared post in the chat. So this app is not usable for me.” — ★☆☆☆☆ · German“Man teilt ohne zu teilen — Beim scrollen wird nach Zufallsprinzip plötzlich angezeigt „Teilen mit…“ Wenn man nicht aufpasst, teilt man einen Beitrag mit irgendeiner Person. Und dann kann man den geteilten Beitrag im Chat nicht einmal löschen. So ist diese App für mich nicht nutzbar.” — ★☆☆☆☆
New profile layout looks like Instagram
5of the 300 read·2%
Recent profile design update is disliked because it resembles Instagram and looks worse than the original TikTok design.
›read 3 of these reviews
“New update is terrible — The new update for the profile design looks terrible. It just looks like a cheap knockoff of Instagram and is miserable to use.” — ★☆☆☆☆ · German“Latest update is really bad — The profile design from the new TikTok update on mobile is terrible, it looks unappealing and super weird. The deletion of the original iconic TikTok design with replacement of THIS makes the app look like some niche social media from Asia, that known only there. Change it back. It looks HORRIBLE.” — ★☆☆☆☆ · English“Profile — Since the new update with the profile everything looks like Instagram please change it immediately!” — ★☆☆☆☆ · German
Comment translation and subtitle features removed
3of the 300 read·1%
Translation feature for comments and automatic subtitles have been removed or stopped working, making it hard to understand foreign language content.
›read 3 of these reviews
“No more translation — Since the update you can't translate comments into German anymore. I find that really a shame and hope this will be fixed soon. Also the subtitles no longer appear in German, only in the” — ★☆☆☆☆ · German“Give me back the translation function — Give me back the translation function !!!!” — ★☆☆☆☆ · German“Subtitles — Suddenly I can't see subtitles on videos anymore. I follow many foreign language creators, but without subtitles I sometimes can't understand what's being told. That's really bad. Why was this changed????” — ★☆☆☆☆ · German
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 300 most recent negative ones. Newest review 25 days ago (07.09.2026), last collected 23 days ago.
United States
4.72★ from 18,376,794 ratings · version 47.0.0 · 279 of the last 549 written reviews are one or two stars
Account banned with no explanation or appeal
19of the 279 read·7%
Users report being banned suddenly without clear reasons, unable to appeal, and prevented from creating new accounts afterward.
›read 3 of these reviews
“Bad — It is bad for you frick this Im quit I wish you banned me permanently pls imma get in trouble help me get out of my account please” — ★☆☆☆☆ · English“ATTENTION TIKTOK — I got banned on tiktok for no reason!! I was just scrolling then it says "YOU GOT BANNED" or smth. And it doesn't tell me the reason. You should ban INAPPROPRIATE PEOPLE instead of being roblox and banning everyone..” — ★☆☆☆☆ · English“Im tired of you tiktok for banning me — Why!” — ★☆☆☆☆ · English
Inconsistent content moderation and false flagging
18of the 279 read·6%
Moderation removes innocuous comments and videos while allowing harmful content like gore, racism, and explicit material to stay up.
›read 3 of these reviews
“MAN I GET BANNED FOR NOTHING — I can comment stuff that is no way bannable but somehow they say it is” — ★☆☆☆☆ · English“Made to rage bait — The people responsible for maintaining this app and keeping it “safe” are off in space with their foam helmets watching cocomelon. I’ve reported numerous accounts for disturbing ai videos of babies or young children dancing inappropriately, I’ve made multiple reports about this and the fools at TikTok corp always come back with the same message “no violation found” EVERY SINGLE REPORT. Along with…” — ★☆☆☆☆ · English“What is even the point of this? — 8/29/26 -today it is so broken that even the following tab doesn’t work. The algorithm is gone, and it won’t let us see anyone we follow, not even on the following tab. Thanks for nothing TikTok. you just keep making it worse and worse. 8/28/26 - after over 400 times clicking “not interested,“ it still is forcing only garbage on me and withholding the algorithm, so I give up. 8/27/26…” — ★☆☆☆☆ · English
Age-restricted despite being old enough
13of the 279 read·5%
Users report being age-restricted repeatedly even after verifying their age with documents, unable to undo restrictions or use account features.
›read 3 of these reviews
“I got age restrictions — One star” — ★☆☆☆☆ · English“This app sucks — I’m of age but it’s giving me age restrictions. It won’t let me prove myself. This deletes the whole point of the app so i might as well remove it at this point. I can’t communicate with my friends, i can’t comment, i can no longer repost. What am i even supposed to use TikTok for anymore?” — ★☆☆☆☆ · English“I cant chat in it bc age restriction — The title says most. I am age restricted and cant chat with anyone on tiktok now since my age restriction and I had friends on it and i dont have their numbers. TIKTOK REMOVE THE AGE RESTRICTION” — ★★☆☆☆ · English
Excessive ads and unskippable advertising
12of the 279 read·4%
Too many ads appearing every few videos, including unskippable ads, ads pretending to be content, and persistent shopping notifications.
›read 3 of these reviews
“Ads — I don’t even mind the ads on my fyp but STOP making it when I swipe it opens a WHOLE TAB in SAFARI. Now i have to close the tab close safari and go back to TikTok every 3 scrolls.” — ★☆☆☆☆ · English“70% ads and no time stamps — This app has deteriorated into non stop sales. The ads are overwhelming. Any news is unreliable because there are no time stamps on posts.” — ★☆☆☆☆ · English“Too many ads — I don’t know when this happened but every 3-4 scrolls an ad pop ups and it’s getting annoying.” — ★☆☆☆☆ · English
Removed features and unwanted UI changes
11of the 279 read·4%
Users dislike removed features like picture-in-picture, changed profile layout copying Instagram, and missing AI tools previously available.
›read 3 of these reviews
“old tiktok layout — make the old tiktok layout comeback i hate how it looks like instagram make it like the old one instead of the instagram layout” — ★★☆☆☆ · English“AI tool — Every time there is an new update something is always left behind. In this case the AI tool is not accessible to everyone, and if you are a creator that uses the AI tool. You have to find other ways to post your content. And I don’t think it’s fair, to look for other ways when you could have it right there on your finger tips. And most of the time it’s frustrating when things are being removed from the app.” — ★★☆☆☆ · English“TikTok features — Still haven’t gotten most of the new TikTok features that should’ve been included in the multiple updates.” — ★☆☆☆☆ · English
App crashes, freezes, and technical glitches
11of the 279 read·4%
Users experience frequent app freezes, automatic scrolling, unresponsive features, and crashes when accessing certain tabs or functions.
›read 3 of these reviews
“Scrolls on its own — Why is it when I’m scrolling TikTok? The app will scroll like 10 videos now and I don’t even touch the screen. Nothing is going on in TikTok just shifts all the videos by themselves honestly getting so annoying because I just scrolled back like 12 videos to get back to where I was.” — ★★☆☆☆ · English“Fix The glitches — Every time I’m on my following tab, the video that I’m watching will go halfway down my screen and the stories pop up at the top and it does this multiple times, no matter what. So annoying!!!!!!” — ★★☆☆☆ · English“glitch — When I try to scroll through my favorites tab, the tab freezes and the only way to get it to unfreeze is to exit the app. This is so annoying please fix it :( Update: I started a ticket and yall just ignored tf out of me then closed it for inactivity so umm yeah the bug is still annoying” — ★★☆☆☆ · English
Unable to log in or locked out of account
11of the 279 read·4%
Users cannot log in, get stuck in verification loops, receive 'too many attempts' errors, or find deleted account recovery options.
›read 3 of these reviews
“I'M OUTRAGED. — First, the “series” feature was disabled on my account on a random day, and I lost all my “series”. But this was fixed, and they’re back (thank you for that). Second, today I was simply logged out of my account, and I haven’t been able to log back in for a long time, even though I’ve entered the username and password correctly (TikTok says there are too many attempts and I need to try again later) I…” — ★☆☆☆☆ · English“TikTok — I want to get back in my account it doesn’t let me it say too many attempts try again later I didn’t even use that much I only did one time and that’s it and it said too many attempts try again later” — ★☆☆☆☆ · English“The new version is garbage, keeps saying the network is bad — It's garbage now, old accounts were already verified with the bound phone number but it still needs a password, the problem is the account never had a password set, how am I supposed to enter it, and there's not even an option to recover the account, the work order I sent to customer service isn't being handled, said I can't create a new account either, or…” — ★☆☆☆☆ · Chinese
Creator monetization and view suppression
10of the 279 read·4%
Creators report videos stuck at zero or low views without explanation, earnings withheld, and no help from support despite previous success.
›read 3 of these reviews
“Byte dance still on that bs — Creators are not making money anymore . The ai system is violating videos for no reason. People are loosing accounts left and right because . The fact that u have to have 10k followers to be able to make money is ridiculous. Facebook is paying no matter how many followers you have as long as the views are there . They violate you for using their own filters and not to mention if you’ve…” — ★☆☆☆☆ · English“bruh — TikTok, I love you so much but explain to me how I'm still in the 0 VIEW JAIL 😭 I upload a video: 0 views. I upload another: 0 views. I let it breathe: 0 views. 💀 At this point I'm not a content creator, I'm a private content creator by accident. Free me from the dungeon, please. 😭🔓” — ★☆☆☆☆ · Spanish“TikTok — Every since a couple of months I’ve been posting my edits I keep getting flop for no reason and the thing is I never use to get flop pls fix this new update pls” — ★★☆☆☆ · English
Explicit sexual content shown to minors
7of the 279 read·3%
Users report seeing pornography, sexual content, and child exploitation material on their feeds and in ads, some directed at children.
›read 3 of these reviews
“Child predators — This app is full of child predators and they support it anytime I report someone that is a predator they don’t get banned for showing child porn but when I comment a singular curse, word you get banned” — ★☆☆☆☆ · English“We need human moderators again — The ai content has gotten out of control. There are too many accounts creating child fetish content. The ai moderation is not helping. Unless this is intentional corruption and exposure. Too much porn THE REDBUBBLE SHIRTS AD NEED TO BE REMOVED” — ★☆☆☆☆ · English“People masturbating live — Why is it that you have grown men and women masturbating and performing oral sex live and no matter how many times you flag the live stream it stays up” — ★☆☆☆☆ · English
Shop billing problems and hidden fees
6of the 279 read·2%
Customers report unclear shipping times, hidden fees, automatic charges much higher than listed bids, and no refunds when orders go wrong.
›read 3 of these reviews
“Terrible customer service — If you just want to watch short clips, you’ll fine. But don’t try to buy something from its shop. The shipping time is unclear, always add a couple days more than its estimated time, don’t try the bidding or live, always hide the shipping fee and $1 bid turns into $25 automatically charged on your cards, and there is no real person for customer service, just bots and AI spamming the same…” — ★★☆☆☆ · English“Shop Gone — My shop has been gone for months and months and nothing I’ve done has fixed it. HELP” — ★★☆☆☆ · English“Do not buy anything from TikTok — TikTok is fun to use I think everyone can agree on that, but for the love of god do NOT purchase things off of TikTok shop. They will NOT cancel any order or refund you anything if something goes wrong. Which is hilarious because a LOT of people that sell on TikTok are scammers. So that the only thing about this app that sucks and shocker you can not “disable” the purchasing or shop…” — ★☆☆☆☆ · English
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 279 most recent negative ones. Newest review yesterday (30.09.2026), last collected today.
France
4.74★ from 1,909,461 ratings · version 47.0.0 · 30 of the last 68 written reviews are one or two stars
Moderation applies rules inconsistently or unfairly
5of the 30 read·17%
Reviewers report that moderation bans innocent accounts while letting rule-breakers stay, and suppresses their comments while allowing insults against them.
›read 3 of these reviews
“Painful... — You get your account banned without the person having any justification. On the other hand when it comes to women they don't need to justify themselves to ban your account... even though there's nothing shocking on my account. It's unacceptable!” — ★☆☆☆☆ · French“Report — As far as reporting goes, it's a 0. We can report people all we want, TikTok says the person isn't breaking the rules even when there are insults and stuff but is this a joke ?? So we help you out and you do this ? That's the last time I'm reporting people” — ★☆☆☆☆ · French“Ridicule — All my comments responding to the racists on TikTok are deleted. But when they insult me calling me a dirty n-word that bothers nobody.” — ★☆☆☆☆ · French
App bugs that persist despite multiple updates
4of the 30 read·13%
Reviewers report bugs like liked videos disappearing and direct message problems that survive software updates.
›read 3 of these reviews
“Here's my review — The app is good, but it would be cool if you stopped reporting me for nothing and also fix your bugs I can't even talk in private with my subscribers anymore the bug is still there” — ★☆☆☆☆ · French“Bug — Since the update everything I like disappears” — ★☆☆☆☆ · French“No voice messages — I still don't have access to voice messages after more than a year! Despite the updates” — ★★☆☆☆ · French
User reports of harmful content ignored or unprocessed
3of the 30 read·10%
Reviewers say they report problematic, offensive, or illegal content repeatedly, but TikTok says it violates no rules or takes no action.
›read 3 of these reviews
“Report — As far as reporting goes, it's a 0. We can report people all we want, TikTok says the person isn't breaking the rules even when there are insults and stuff but is this a joke ?? So we help you out and you do this ? That's the last time I'm reporting people” — ★☆☆☆☆ · French“Please fix this — Good application, it passes the time, on the other hand I'm only giving it 3 stars because the reporting system is TOTALLY in need of overhaul, it's unbearable, there are tons of super problematic content that brings up very sensitive or simply illegal subjects, and when you report them it tells you that the report wasn't taken into account because nothing was violated. On the other hand, when it's…” — ★★☆☆☆ · French“Non-responsive — They know how to put age restrictions but a video reported more than 50 times they don't know how to react” — ★☆☆☆☆ · French
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 30 most recent negative ones. Newest review 23 days ago (08.09.2026), last collected 22 days ago.
Britain
4.72★ from 2,273,439 ratings · version 47.0.0 · 30 of the last 71 written reviews are one or two stars
Excessive advertisement frequency
5of the 30 read·17%
Users report the app is flooded with ads appearing too frequently, with some getting an ad every other video, making the experience unbearable and unenjoyable.
›read 3 of these reviews
“awful update — why do i have a ad every other video and the profiles look bad also when i swipe onto someone’s account it sends me to a scam website” — ★☆☆☆☆“Way too many ads now — Absolutely flooded with ads now. I’m giving it a full week, but the last update has just made this so awful.” — ★☆☆☆☆“get rid the the ads — I used to love TikTok until my for you page is plastered with ads every other scroll it’s become unenjoyable and I’m considering deleting unless this problem is resolved forcing people to pay for no ads is absolutely ridiculous if I could put zero stars I would” — ★☆☆☆☆
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 30 most recent negative ones. Newest review 25 days ago (06.09.2026), last collected 24 days ago.