4.75★ from 14,916,945 ratings · 157 negative reviews read in 3 storefronts · 14 complaints
Excessive fees and prices
10of the 157 read·6%
Prices, delivery fees, and service charges are excessively high and unjustified compared to restaurant prices.
France 7 · Britain 3 · joined from 2 wordings
›read 4 of these reviews
“Les prix sont beaucoup trop exagéré — C’est honteux les prix” — ★☆☆☆☆“Frais trop cher — Frais trop cher, pour pas 2,01 km tacos trois viande et un une viande25 €” — ★★☆☆☆“Excessivement cher — Trop de frais” — ★☆☆☆☆“Apps just a big scam — You over charge people for deliveries with some fees being 10-11 pound just to order which just forces you to buy uber one which you still have to pay 2-3 pound in fees just for your order to come sometimes hours from when it was meant to arrive and even when you pay to make it a priority order it still comes at the same time it would of if i didnt pay for it this app is just all a bit scam and…” — ★☆☆☆☆ · English
Wrong items or incomplete orders delivered
9of the 157 read·6%
Orders arrive with missing items, wrong food, or items delivered to wrong address despite correct input.
France 5 · Britain 4 · joined from 2 wordings
›read 4 of these reviews
“Recherche d’adresse buge — Tu met la bonne adresse mais l’application décide de t’envoyer le repas à une adresse inexistante dans un autre arrondissement de Paris. Faite gaffe ! Évidement pas de remboursement…” — ★☆☆☆☆“N’IMPORTE QUOI !! — C’est n’importe quoi ! Je n’ai pas reçu la bonne commande, j’ai payer 87€ de mcdo pour qu’il me manque 9 articles, j’ai essayer de les contacter mais personne de m’a répondu ou aider !!!” — ★☆☆☆☆“Compléments manquants — Le livreur était top. Malheureusement j’ai commandé un phô qui est venu sans les compléments: pas de citron, piment (qui avait été demandé spécifiquement en commentaires), pousses de soja ou légumes qui viennent normalement avec. Je ne recommanderais pas.” — ★★☆☆☆“Awful — Awful app not very clear what you are ordering. I think I will go back to Just Eat” — ★☆☆☆☆ · English
Excessive service and delivery fees
6of the 157 read·4%
Service fees, delivery charges, and menu markups are outrageously high, especially compared to in-store prices, making orders unaffordable.
›read 3 of these reviews
“Over pricing — 15.96 on service fee alone this is why I don’t buy” — ★☆☆☆☆“Service Fees = Ridiculous — How is it that the Service is supposed to go to the driver yet still required to add a tip? Not convinced fee is going to the drivers like they deserve in” — ★☆☆☆☆“To much for nothing — I rather get it myself then have guarantee to pay 20$ after tips” — ★☆☆☆☆
Refunds refused despite problems
6of the 157 read·4%
Orders arrive incomplete, missing, or damaged but company refuses to refund or compensate customers.
›read 3 of these reviews
“Honteux !!! — Déjà utilisé IA pour contacter Uber c’est bon il y en a marre ! Ça remplace l’humain petit à petit et c’est ridicule. De plus j’ai commandé chez eux et j’ai jamais reçu ma commande et je me suis fait facturer 38 € et des centimes et ne veulent pas me rembourser. Méfiez-vous l’arnaque et bien là !” — ★☆☆☆☆“N’IMPORTE QUOI !! — C’est n’importe quoi ! Je n’ai pas reçu la bonne commande, j’ai payer 87€ de mcdo pour qu’il me manque 9 articles, j’ai essayer de les contacter mais personne de m’a répondu ou aider !!!” — ★☆☆☆☆“Déception — C’est devenu n’importe quoi on est jamais livrée à l’heure on paie une livraison on a aucun coursier ça arrive jamais complet très déçus depuis les 4 dernières commande et impossible d’être remboursé !” — ★☆☆☆☆
Customer service refuses to help with order issues
6of the 157 read·4%
Reviewers say customer support ignores problems, closes chats without resolving them, and refuses refunds even with proof of wrong orders.
›read 3 of these reviews
“Total rubbish — Customer service is non existent. Nobody will care and we will keep giving money to this company.” — ★☆☆☆☆ · English“The most useless customer service — For the second time I got a wrong order from uber eats and the customer service has been anything but helpful. After sending prof of wrong order and the shop agreeing to refund me uber still refusing to help. Anytime you try to contact them they just end the conversation with you have been transferred to a different team and you will be contacted within 6-12 hours but you never…” — ★☆☆☆☆ · English“Terrible customer service and resolution protocol — Tried several times to contact support to discuss an issue with my order and they keep closing down my request marking it as resolved when it hasn’t been. No process for escalation and feels like you’re being responded to by AI most of the time. Moving to a different delivery app as this is terrible customer service” — ★☆☆☆☆ · English
Delivery times far longer than promised
5of the 157 read·3%
Estimated delivery times are wildly inaccurate; orders take much longer than announced, sometimes over an hour.
›read 3 of these reviews
“Service — Horaire trop long . Jamais respecté. Le temps annoncé est un rêve qui donne faim” — ★★☆☆☆“Attente — Le service se dégrade au fur et à mesure du temps. En effet plus le temps passe plus le temps d’attente de réception de mes commandes augmente significativement. De plus je dispose d’un abonnement Uber One. On nous dit 25 min d’attente au final on en a pour 50min, et on doit manger pendant que l’on travaille au lieu de profiter de notre pause repas.” — ★★☆☆☆“nul — après 1h30 d’attente on m’annonce que ma commande a été annulée déjà qu’elle etait très en retard j’ai attendu toute la soirée pour rien” — ★☆☆☆☆
Customer support impossible to reach
5of the 157 read·3%
No real customer support, only chatbots, emails unanswered, impossible to contact anyone to resolve problems.
›read 3 of these reviews
“Service client déplorable — Impossible de contacter le service client d’Uber, le mail ne fonctionne pas, ils ne répondent pas par Instagram, l’aide en ligne ne concerne que les commandes, c’est insupportable de traiter ses clients de la sorte” — ★☆☆☆☆“Mauvaise expérience service client — Client Uber One, 2 soirs d’affilées des commandes on était annulé au bout d’une heure d’attente. Évidement après avoir attendu 1h aucun restaurant n’était ouvert. Impossible de savoir pourquoi, chatbot d’assistance qui n’aide pas …” — ★★☆☆☆“Impossible de parler au service client — Insupportable : pas de service clients, qu’un chat avec des interactions limitées donc impossible de régler un problème quel qu’il soit. Par exemple impossible de signaler qu’on a payé pour une livraison rapide pour qu’au final à peine la commande validée le timing soit déjà 3 fois plus long qu’annoncé. Franchement pas fiable.” — ★☆☆☆☆
Food arrives much later than promised
4of the 157 read·3%
Orders take over an hour to arrive, priority delivery doesn't speed things up, and drivers accept orders then switch to other apps.
›read 3 of these reviews
“So slow — Terrible time taken over an hour” — ★☆☆☆☆ · English“Extremely disappointing service — avoid this app — My recent order was significantly delayed, and the whole experience was extremely frustrating. What made things even worse was the customer support, which was completely useless and did little to actually resolve the issue or provide any meaningful help. When you order food, you expect it to arrive within the estimated time and, if something goes wrong, you expect…” — ★☆☆☆☆ · English“Apps just a big scam — You over charge people for deliveries with some fees being 10-11 pound just to order which just forces you to buy uber one which you still have to pay 2-3 pound in fees just for your order to come sometimes hours from when it was meant to arrive and even when you pay to make it a priority order it still comes at the same time it would of if i didnt pay for it this app is just all a bit scam and…” — ★☆☆☆☆ · English
Charged for cancelled orders
3of the 157 read·2%
Users cancelled orders but were still charged their money, with no refunds issued despite multiple attempts to contact support.
›read 3 of these reviews
“Wrong charge — I am very frustrated with uber eats . I cancelled my order and still got charged! I have tried to get my money with no help!!! Never using uber eats again” — ★☆☆☆☆“Steals your money — Took extra money from my food. I didn’t pay a tip or anything. Delivery fees and taxes were included, I know. What I didn’t know is where the extra money came from. When I cancelled the order, I didn’t get my money back.” — ★☆☆☆☆“SUCKS — My order got cancelled and now I am getting charged cuz i cancelled I am soo mad I didn’t get my food and I got charged cuz” — ★☆☆☆☆
Missing items with no refund
3of the 157 read·2%
Orders arrived with missing items, but customer support refused refunds even when provided with photographic proof of what was missing.
›read 3 of these reviews
“No follow up — When there is a problem with the food or things are missing it says there is an investigation on it but nothing ever happens and there is no follow up on what has been done to correct the issue” — ★★☆☆☆“Terrible customer service — I’ve now had TWO separate orders where items were clearly missing. In both cases, I provided photos showing what I received and explained exactly what was missing. Despite providing the documentation requested, Uber Eats refused to refund me for the items I paid for but never received. What is especially frustrating is that Uber Eats’ own support process asks customers to provide photos…” — ★☆☆☆☆“Terrible customer service — If you have an issues receiving food that’s awful, you will not get help or a refund through the app. Super frustrating. Will not use again” — ★☆☆☆☆
Unresponsive and unhelpful customer support
3of the 157 read·2%
Customer service is unavailable, dismissive, rude, or unable to resolve issues including investigations that never conclude or support that doesn't speak clearly.
›read 3 of these reviews
“No descargar !!! — Es una aplicación que no te deja comunicarte de inmediato con el comprador y para cancelar y devoluciones igual complicado! Prefiero usar otras apps como DoorDash ! Está apps antes era buena ahora ya no te deja comunicarte con el soporte ! Pura ia ! No sirve !” — ★☆☆☆☆“Provide Better Filters on App and support — Filter options are very limited. The results after search have jumbled up low fee, medium fee, high fee, no fee based on the distance. There is no way to sort them or filter them out. This poses a lot of challenges navigating through different food outlet options. Also, support people over the phone don’t speak clearly enough.” — ★★☆☆☆“Absolutely horrible customer service and unreliable delivery — Using Uber Eats was an absolute nightmare from start to finish. First, my food was delivered to completely the wrong house. When I contacted customer service to report the issue, the representative was extremely unprofessional, rude, and borderline dismissive. Even after I tried to provide them with photographic proof and a clear explanation of what…” — ★☆☆☆☆
Persistent order delays despite tipping
3of the 157 read·2%
Orders are consistently delayed or stuck in preparation, with customers noticing delays even after adding tips to orders.
›read 3 of these reviews
“Disappointed — My food was ready for a hour before it was even close to ready to be picked up” — ★☆☆☆☆“Delayed orders — How am I getting delayed orders even after tipping? Yall just don't want to pay the drivers enough and also have us customers cover all the costs.” — ★☆☆☆☆“they don’t care — every time i order uber eats it seems like the delivery time keeps getting pushed back thirty minutes until eventually the drivers picking up an order in my area i’ve been waiting an hour and a half every time i order uber eats” — ★★☆☆☆
Poor food quality and contamination
3of the 157 read·2%
Orders arrive with uncooked meat, hair in food, or poor quality items, with support deflecting responsibility to restaurants.
›read 3 of these reviews
“Not a good service — Food is not always good. Yall need to screen restaurants and work with them to create a better customer experience. Everyone of yall who’s not doing their job, please quit. Save us time and the headache. Hope the best for you honney!!!” — ★☆☆☆☆“Fraud company — Received uncooked meat, but Uber customer support said you deal with the restaurant! Order number 7D718 ordered on Sept 4th 2026 (Restaurant name: Urban Biryani, Sunnyvale, CA)” — ★☆☆☆☆“No stars — If I could give zero stars I would! My daughter found a piece of hair in her food and because I put the piece of hair in front of a piece of paper so you could see the hair they said the evidence wasn’t sufficient. You already spent way more money than you should that takes forever to come because of the driver. My order was already missing items. And as I’m trying to document it with the service, they…” — ★☆☆☆☆
Orders cancelled after long wait
3of the 157 read·2%
Orders cancelled after customers wait an hour or more, leaving them without food and without explanation.
›read 3 of these reviews
“nul — après 1h30 d’attente on m’annonce que ma commande a été annulée déjà qu’elle etait très en retard j’ai attendu toute la soirée pour rien” — ★☆☆☆☆“Commande annulé après 3h — Très mauvaise expérience. Je suis extrêmement déçu et en colère. Nous avons passé commande vers 20h, et la livraison n’a fait que d’être repoussée jusqu’à 23h. Pendant près de 3 heures, nous avons attendu en pensant que la commande allait finalement arriver. Et au final, la commande a été annulée. Nous avons attendu pour rien, sans solution proposée et avec une soirée complètement gâchée.…” — ★☆☆☆☆“Nul — Commande non livrée allez vous faire enculer” — ★☆☆☆☆
Reviews are grouped one storefront at a time, so each storefront words its complaints separately. Two are added together here when they carry the same name, or when their wordings share half their meaningful words — one fixed rule, applied the same way to every app, and the reviews under each complaint are there to check it against. Where it is close but not certain the two stay apart, so this under-joins rather than over-joins.
Storefront by storefront
United States
4.78★ from 10,792,191 ratings · version 6.342.10000 · 59 of the last 100 written reviews are one or two stars
Excessive service and delivery fees
6of the 59 read·10%
Service fees, delivery charges, and menu markups are outrageously high, especially compared to in-store prices, making orders unaffordable.
›read 3 of these reviews
“Over pricing — 15.96 on service fee alone this is why I don’t buy” — ★☆☆☆☆“Service Fees = Ridiculous — How is it that the Service is supposed to go to the driver yet still required to add a tip? Not convinced fee is going to the drivers like they deserve in” — ★☆☆☆☆“To much for nothing — I rather get it myself then have guarantee to pay 20$ after tips” — ★☆☆☆☆
Charged for cancelled orders
3of the 59 read·5%
Users cancelled orders but were still charged their money, with no refunds issued despite multiple attempts to contact support.
›read 3 of these reviews
“Wrong charge — I am very frustrated with uber eats . I cancelled my order and still got charged! I have tried to get my money with no help!!! Never using uber eats again” — ★☆☆☆☆“Steals your money — Took extra money from my food. I didn’t pay a tip or anything. Delivery fees and taxes were included, I know. What I didn’t know is where the extra money came from. When I cancelled the order, I didn’t get my money back.” — ★☆☆☆☆“SUCKS — My order got cancelled and now I am getting charged cuz i cancelled I am soo mad I didn’t get my food and I got charged cuz” — ★☆☆☆☆
Missing items with no refund
3of the 59 read·5%
Orders arrived with missing items, but customer support refused refunds even when provided with photographic proof of what was missing.
›read 3 of these reviews
“No follow up — When there is a problem with the food or things are missing it says there is an investigation on it but nothing ever happens and there is no follow up on what has been done to correct the issue” — ★★☆☆☆“Terrible customer service — I’ve now had TWO separate orders where items were clearly missing. In both cases, I provided photos showing what I received and explained exactly what was missing. Despite providing the documentation requested, Uber Eats refused to refund me for the items I paid for but never received. What is especially frustrating is that Uber Eats’ own support process asks customers to provide photos…” — ★☆☆☆☆“Terrible customer service — If you have an issues receiving food that’s awful, you will not get help or a refund through the app. Super frustrating. Will not use again” — ★☆☆☆☆
Unresponsive and unhelpful customer support
3of the 59 read·5%
Customer service is unavailable, dismissive, rude, or unable to resolve issues including investigations that never conclude or support that doesn't speak clearly.
›read 3 of these reviews
“No descargar !!! — Es una aplicación que no te deja comunicarte de inmediato con el comprador y para cancelar y devoluciones igual complicado! Prefiero usar otras apps como DoorDash ! Está apps antes era buena ahora ya no te deja comunicarte con el soporte ! Pura ia ! No sirve !” — ★☆☆☆☆“Provide Better Filters on App and support — Filter options are very limited. The results after search have jumbled up low fee, medium fee, high fee, no fee based on the distance. There is no way to sort them or filter them out. This poses a lot of challenges navigating through different food outlet options. Also, support people over the phone don’t speak clearly enough.” — ★★☆☆☆“Absolutely horrible customer service and unreliable delivery — Using Uber Eats was an absolute nightmare from start to finish. First, my food was delivered to completely the wrong house. When I contacted customer service to report the issue, the representative was extremely unprofessional, rude, and borderline dismissive. Even after I tried to provide them with photographic proof and a clear explanation of what…” — ★☆☆☆☆
Persistent order delays despite tipping
3of the 59 read·5%
Orders are consistently delayed or stuck in preparation, with customers noticing delays even after adding tips to orders.
›read 3 of these reviews
“Disappointed — My food was ready for a hour before it was even close to ready to be picked up” — ★☆☆☆☆“Delayed orders — How am I getting delayed orders even after tipping? Yall just don't want to pay the drivers enough and also have us customers cover all the costs.” — ★☆☆☆☆“they don’t care — every time i order uber eats it seems like the delivery time keeps getting pushed back thirty minutes until eventually the drivers picking up an order in my area i’ve been waiting an hour and a half every time i order uber eats” — ★★☆☆☆
Poor food quality and contamination
3of the 59 read·5%
Orders arrive with uncooked meat, hair in food, or poor quality items, with support deflecting responsibility to restaurants.
›read 3 of these reviews
“Not a good service — Food is not always good. Yall need to screen restaurants and work with them to create a better customer experience. Everyone of yall who’s not doing their job, please quit. Save us time and the headache. Hope the best for you honney!!!” — ★☆☆☆☆“Fraud company — Received uncooked meat, but Uber customer support said you deal with the restaurant! Order number 7D718 ordered on Sept 4th 2026 (Restaurant name: Urban Biryani, Sunnyvale, CA)” — ★☆☆☆☆“No stars — If I could give zero stars I would! My daughter found a piece of hair in her food and because I put the piece of hair in front of a piece of paper so you could see the hair they said the evidence wasn’t sufficient. You already spent way more money than you should that takes forever to come because of the driver. My order was already missing items. And as I’m trying to document it with the service, they…” — ★☆☆☆☆
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 59 most recent negative ones. Newest review 24 days ago (06.09.2026), last collected 23 days ago.
France
4.63★ from 1,812,601 ratings · version 6.342.10000 · 58 of the last 76 written reviews are one or two stars
Excessive fees and prices
7of the 58 read·12%
Prices, delivery fees, and service charges are excessively high and unjustified compared to restaurant prices.
›read 3 of these reviews
“Les prix sont beaucoup trop exagéré — C’est honteux les prix” — ★☆☆☆☆“Frais trop cher — Frais trop cher, pour pas 2,01 km tacos trois viande et un une viande25 €” — ★★☆☆☆“Excessivement cher — Trop de frais” — ★☆☆☆☆
Refunds refused despite problems
6of the 58 read·10%
Orders arrive incomplete, missing, or damaged but company refuses to refund or compensate customers.
›read 3 of these reviews
“Honteux !!! — Déjà utilisé IA pour contacter Uber c’est bon il y en a marre ! Ça remplace l’humain petit à petit et c’est ridicule. De plus j’ai commandé chez eux et j’ai jamais reçu ma commande et je me suis fait facturer 38 € et des centimes et ne veulent pas me rembourser. Méfiez-vous l’arnaque et bien là !” — ★☆☆☆☆“N’IMPORTE QUOI !! — C’est n’importe quoi ! Je n’ai pas reçu la bonne commande, j’ai payer 87€ de mcdo pour qu’il me manque 9 articles, j’ai essayer de les contacter mais personne de m’a répondu ou aider !!!” — ★☆☆☆☆“Déception — C’est devenu n’importe quoi on est jamais livrée à l’heure on paie une livraison on a aucun coursier ça arrive jamais complet très déçus depuis les 4 dernières commande et impossible d’être remboursé !” — ★☆☆☆☆
Wrong items or incomplete orders delivered
5of the 58 read·9%
Orders arrive with missing items, wrong food, or items delivered to wrong address despite correct input.
›read 3 of these reviews
“Recherche d’adresse buge — Tu met la bonne adresse mais l’application décide de t’envoyer le repas à une adresse inexistante dans un autre arrondissement de Paris. Faite gaffe ! Évidement pas de remboursement…” — ★☆☆☆☆“N’IMPORTE QUOI !! — C’est n’importe quoi ! Je n’ai pas reçu la bonne commande, j’ai payer 87€ de mcdo pour qu’il me manque 9 articles, j’ai essayer de les contacter mais personne de m’a répondu ou aider !!!” — ★☆☆☆☆“Compléments manquants — Le livreur était top. Malheureusement j’ai commandé un phô qui est venu sans les compléments: pas de citron, piment (qui avait été demandé spécifiquement en commentaires), pousses de soja ou légumes qui viennent normalement avec. Je ne recommanderais pas.” — ★★☆☆☆
Delivery times far longer than promised
5of the 58 read·9%
Estimated delivery times are wildly inaccurate; orders take much longer than announced, sometimes over an hour.
›read 3 of these reviews
“Service — Horaire trop long . Jamais respecté. Le temps annoncé est un rêve qui donne faim” — ★★☆☆☆“Attente — Le service se dégrade au fur et à mesure du temps. En effet plus le temps passe plus le temps d’attente de réception de mes commandes augmente significativement. De plus je dispose d’un abonnement Uber One. On nous dit 25 min d’attente au final on en a pour 50min, et on doit manger pendant que l’on travaille au lieu de profiter de notre pause repas.” — ★★☆☆☆“nul — après 1h30 d’attente on m’annonce que ma commande a été annulée déjà qu’elle etait très en retard j’ai attendu toute la soirée pour rien” — ★☆☆☆☆
Customer support impossible to reach
5of the 58 read·9%
No real customer support, only chatbots, emails unanswered, impossible to contact anyone to resolve problems.
›read 3 of these reviews
“Service client déplorable — Impossible de contacter le service client d’Uber, le mail ne fonctionne pas, ils ne répondent pas par Instagram, l’aide en ligne ne concerne que les commandes, c’est insupportable de traiter ses clients de la sorte” — ★☆☆☆☆“Mauvaise expérience service client — Client Uber One, 2 soirs d’affilées des commandes on était annulé au bout d’une heure d’attente. Évidement après avoir attendu 1h aucun restaurant n’était ouvert. Impossible de savoir pourquoi, chatbot d’assistance qui n’aide pas …” — ★★☆☆☆“Impossible de parler au service client — Insupportable : pas de service clients, qu’un chat avec des interactions limitées donc impossible de régler un problème quel qu’il soit. Par exemple impossible de signaler qu’on a payé pour une livraison rapide pour qu’au final à peine la commande validée le timing soit déjà 3 fois plus long qu’annoncé. Franchement pas fiable.” — ★☆☆☆☆
Orders cancelled after long wait
3of the 58 read·5%
Orders cancelled after customers wait an hour or more, leaving them without food and without explanation.
›read 3 of these reviews
“nul — après 1h30 d’attente on m’annonce que ma commande a été annulée déjà qu’elle etait très en retard j’ai attendu toute la soirée pour rien” — ★☆☆☆☆“Commande annulé après 3h — Très mauvaise expérience. Je suis extrêmement déçu et en colère. Nous avons passé commande vers 20h, et la livraison n’a fait que d’être repoussée jusqu’à 23h. Pendant près de 3 heures, nous avons attendu en pensant que la commande allait finalement arriver. Et au final, la commande a été annulée. Nous avons attendu pour rien, sans solution proposée et avec une soirée complètement gâchée.…” — ★☆☆☆☆“Nul — Commande non livrée allez vous faire enculer” — ★☆☆☆☆
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 58 most recent negative ones. Newest review 23 days ago (08.09.2026), last collected 22 days ago.
Britain
4.69★ from 2,148,022 ratings · version 6.342.10000 · 40 of the last 75 written reviews are one or two stars
Customer service refuses to help with order issues
6of the 40 read·15%
Reviewers say customer support ignores problems, closes chats without resolving them, and refuses refunds even with proof of wrong orders.
›read 3 of these reviews
“Total rubbish — Customer service is non existent. Nobody will care and we will keep giving money to this company.” — ★☆☆☆☆ · English“The most useless customer service — For the second time I got a wrong order from uber eats and the customer service has been anything but helpful. After sending prof of wrong order and the shop agreeing to refund me uber still refusing to help. Anytime you try to contact them they just end the conversation with you have been transferred to a different team and you will be contacted within 6-12 hours but you never…” — ★☆☆☆☆ · English“Terrible customer service and resolution protocol — Tried several times to contact support to discuss an issue with my order and they keep closing down my request marking it as resolved when it hasn’t been. No process for escalation and feels like you’re being responded to by AI most of the time. Moving to a different delivery app as this is terrible customer service” — ★☆☆☆☆ · English
Wrong item delivered to customer
4of the 40 read·10%
Customers received incorrect orders and either got no refund, a tiny refund, or couldn't contact restaurants to fix it.
›read 3 of these reviews
“Awful — Awful app not very clear what you are ordering. I think I will go back to Just Eat” — ★☆☆☆☆ · English“Safie — Wrong item came and couldn’t call shop to sort it out.” — ★☆☆☆☆ · English“Beware - did not refund me for order I never received — Delivery driver gave me the wrong order - which I returned to him straight away. Somehow he did not have my order in his bag. Uber wouldn’t help redeliver my food, so I reordered the same meal expecting the first would be refunded later. Bizarrely, Uber said I should’ve taken photos of the incorrect order before giving it back to the driver - and then refused to…” — ★☆☆☆☆ · English
Food arrives much later than promised
4of the 40 read·10%
Orders take over an hour to arrive, priority delivery doesn't speed things up, and drivers accept orders then switch to other apps.
›read 3 of these reviews
“So slow — Terrible time taken over an hour” — ★☆☆☆☆ · English“Extremely disappointing service — avoid this app — My recent order was significantly delayed, and the whole experience was extremely frustrating. What made things even worse was the customer support, which was completely useless and did little to actually resolve the issue or provide any meaningful help. When you order food, you expect it to arrive within the estimated time and, if something goes wrong, you expect…” — ★☆☆☆☆ · English“Apps just a big scam — You over charge people for deliveries with some fees being 10-11 pound just to order which just forces you to buy uber one which you still have to pay 2-3 pound in fees just for your order to come sometimes hours from when it was meant to arrive and even when you pay to make it a priority order it still comes at the same time it would of if i didnt pay for it this app is just all a bit scam and…” — ★☆☆☆☆ · English
Delivery fees and prices unreasonably high
3of the 40 read·8%
Customers complain about delivery fees of £10–11, inflated prices compared to restaurants, and forced Uber One subscription fees.
›read 3 of these reviews
“Apps just a big scam — You over charge people for deliveries with some fees being 10-11 pound just to order which just forces you to buy uber one which you still have to pay 2-3 pound in fees just for your order to come sometimes hours from when it was meant to arrive and even when you pay to make it a priority order it still comes at the same time it would of if i didnt pay for it this app is just all a bit scam and…” — ★☆☆☆☆ · English“⭐️ 1 STAR Don’t be fooled by the discounts — Absolutely ridiculous prices on Uber Eats. I genuinely thought I was getting a bargain because of the big discounts and promotions shown on the app. I decided to ring a couple of restaurants directly and compare the prices. I was absolutely gobsmacked — the restaurants were actually cheaper than Uber Eats’ so called discounted prices! And on top of that, Uber Eats has the…” — ★☆☆☆☆ · English“Apps getting worse — Prices have been bumped like crazy and the waiting times for food now are unreal. Delivery drivers powders on multiple apps at once and will accept your order but turn off the app so they can deliver through other platforms and keep you waiting” — ★☆☆☆☆ · English
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 40 most recent negative ones. Newest review 23 days ago (08.09.2026), last collected 22 days ago.
Germany
4.61★ from 164,131 ratings · version 6.342.10000
We have not read this app's reviews yet. Apple rations that feed to about one page per address every ten minutes and refuses datacentre addresses, so the reading is done by hand — the rating above is live, the complaints are not there yet.
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 0 most recent negative ones. Newest review never, last collected never.