4.89★ from 20,358,025 ratings · 64 negative reviews read in 2 storefronts · 4 complaints
Drivers canceling rides repeatedly
3of the 64 read·5%
Drivers cancel trips frequently, including after passengers receive upgrade offers, causing long delays and missed commitments.
›read 3 of these reviews
“. — Uber is bs the drivers are horrible they cancel drive wild and uber don’t accommodate you atall they sit in one spot for the longest but if we take longer than two minutes to get in the car they canceling our rides do better” — ★☆☆☆☆ · English““Upgrades” — Every single time I get and “Upgrade” for being a Uber One member the driver just cancels and I’m right back to waiting forever on a ride” — ★☆☆☆☆ · English“Cancellation Cost Me My Shift — I’m extremely disappointed with this experience. I waited 15 minutes for my Uber, only for the driver to cancel the trip. I was on my way to work and needed to arrive on time, but after the cancellation, the next available Uber was another 20 minutes away. This caused me to be late to my nursing shift and ultimately resulted in my agency app being restricted. I understand that…” — ★★☆☆☆ · English
Fares too expensive for regular users
3of the 64 read·5%
Prices are excessive, especially for working people who need daily rides to get to jobs, with no affordable plans available.
›read 3 of these reviews
“Passenger — Too expensive yet drivers make a fraction of the cost” — ★☆☆☆☆ · English“Expensive — Uber it’s to expensive and never give yet one plan ride for the employees who working and take order uber everyday to get work. I think the Uber teams need to really think to working on that… if really they need to help the employees who take everyday an uber to get working. Thanks.” — ★☆☆☆☆ · English“15+ minutes wait — Waiting for 15+ minutes at a major airport during normal evening hours is not a service any one wants… Uber is trying to do too many things and all of them worse and worse by the day. Please stick with one thing and try to do it well.” — ★☆☆☆☆ · English
Drivers cancel or claim unavailable despite nearby
3of the 64 read·5%
Drivers cancel repeatedly even when close by, or app says no drivers available when they clearly are.
›read 3 of these reviews
“Poor service — Booked a driver for my partner and had 4 drivers cancel in space of 10 mins when all were within a 1-2 mile radius of pick up point, then tried to book priority and claimed no drivers available even after authorised payment was held in reserve” — ★☆☆☆☆“Says riders nearby — But they’re not” — ★☆☆☆☆“The worst app ever — This people are waiting for more money they don’t want drive even if you are around they just wait so you inflate the price just to see how disperate you are. Please uber do something about your drivers 2 ,3 are good the rest are just waste of time they unable to drive at all. Just change something about it or you will lose ever more costumers. This guys are incredible greedy. Was better before…” — ★☆☆☆☆
Surge pricing exploits desperate or low-battery users
3of the 64 read·5%
App charges more when users are desperate or on low battery, and heavily pushes premium options.
›read 3 of these reviews
“Soo scummy bro — The amount of things i could complain about but to begin with one that affects the experience every-time i use it. I want to make this clear to anyone reading this IF YOU ARE ON LOW BATTERY THEY WILL CHARGE YOU MORE BECAUSE THEY KNOW YOU ARE DESPERATE. You can’t get a wait a save option the wait and save option doesn’t exist when you’re in a pinch the app already decides it wants you to pay more so…” — ★☆☆☆☆“Downhill — Use to be cheap and you’d get a taxi very quickly. Use to be better than a normal cab. I’m yet to see either over the past couple of years. Takes absolutely ages to get a taxi, and uber keeps pushing you to pay more to get a driver quicker. It’s borderline against the law to do this in the UK. The fares are expensive and they will hike the price in shady ways. New Year’s Eve is x3 price hike. Drivers…” — ★☆☆☆☆“Regular commute — Other countries have the regular commute agreed price as someone who has to get the same journey everyday for mobility reasons from work it’s really frustrating having to wait for the price to go back down to normal and then have to suffer the wait and save im captive to spending upto an hour extra on top of my work day just to get home as it would be otherwise completely unaffordable im already…” — ★☆☆☆☆
Reviews are grouped one storefront at a time, so each storefront words its complaints separately. Two are added together here when they carry the same name, or when their wordings share half their meaningful words — one fixed rule, applied the same way to every app, and the reviews under each complaint are there to check it against. Where it is close but not certain the two stay apart, so this under-joins rather than over-joins.
Storefront by storefront
United States
4.90★ from 16,791,538 ratings · version 3.738.10002 · 42 of the last 177 written reviews are one or two stars
Drivers canceling rides repeatedly
3of the 42 read·7%
Drivers cancel trips frequently, including after passengers receive upgrade offers, causing long delays and missed commitments.
›read 3 of these reviews
“. — Uber is bs the drivers are horrible they cancel drive wild and uber don’t accommodate you atall they sit in one spot for the longest but if we take longer than two minutes to get in the car they canceling our rides do better” — ★☆☆☆☆ · English““Upgrades” — Every single time I get and “Upgrade” for being a Uber One member the driver just cancels and I’m right back to waiting forever on a ride” — ★☆☆☆☆ · English“Cancellation Cost Me My Shift — I’m extremely disappointed with this experience. I waited 15 minutes for my Uber, only for the driver to cancel the trip. I was on my way to work and needed to arrive on time, but after the cancellation, the next available Uber was another 20 minutes away. This caused me to be late to my nursing shift and ultimately resulted in my agency app being restricted. I understand that…” — ★★☆☆☆ · English
Fares too expensive for regular users
3of the 42 read·7%
Prices are excessive, especially for working people who need daily rides to get to jobs, with no affordable plans available.
›read 3 of these reviews
“Passenger — Too expensive yet drivers make a fraction of the cost” — ★☆☆☆☆ · English“Expensive — Uber it’s to expensive and never give yet one plan ride for the employees who working and take order uber everyday to get work. I think the Uber teams need to really think to working on that… if really they need to help the employees who take everyday an uber to get working. Thanks.” — ★☆☆☆☆ · English“15+ minutes wait — Waiting for 15+ minutes at a major airport during normal evening hours is not a service any one wants… Uber is trying to do too many things and all of them worse and worse by the day. Please stick with one thing and try to do it well.” — ★☆☆☆☆ · English
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 42 most recent negative ones. Newest review 2 days ago (07.09.2026), last collected yesterday.
Germany
4.85★ from 751,953 ratings · version 3.738.10002 · 31 of the last 65 written reviews are one or two stars
Not enough negative reviews here to group anything honestly. There are 31, and the threshold is twelve.
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 31 most recent negative ones. Newest review yesterday (08.09.2026), last collected today.
Britain
4.87★ from 1,884,369 ratings · version 3.738.10002 · 22 of the last 83 written reviews are one or two stars
Drivers cancel or claim unavailable despite nearby
3of the 22 read·14%
Drivers cancel repeatedly even when close by, or app says no drivers available when they clearly are.
›read 3 of these reviews
“Poor service — Booked a driver for my partner and had 4 drivers cancel in space of 10 mins when all were within a 1-2 mile radius of pick up point, then tried to book priority and claimed no drivers available even after authorised payment was held in reserve” — ★☆☆☆☆“Says riders nearby — But they’re not” — ★☆☆☆☆“The worst app ever — This people are waiting for more money they don’t want drive even if you are around they just wait so you inflate the price just to see how disperate you are. Please uber do something about your drivers 2 ,3 are good the rest are just waste of time they unable to drive at all. Just change something about it or you will lose ever more costumers. This guys are incredible greedy. Was better before…” — ★☆☆☆☆
Surge pricing exploits desperate or low-battery users
3of the 22 read·14%
App charges more when users are desperate or on low battery, and heavily pushes premium options.
›read 3 of these reviews
“Soo scummy bro — The amount of things i could complain about but to begin with one that affects the experience every-time i use it. I want to make this clear to anyone reading this IF YOU ARE ON LOW BATTERY THEY WILL CHARGE YOU MORE BECAUSE THEY KNOW YOU ARE DESPERATE. You can’t get a wait a save option the wait and save option doesn’t exist when you’re in a pinch the app already decides it wants you to pay more so…” — ★☆☆☆☆“Downhill — Use to be cheap and you’d get a taxi very quickly. Use to be better than a normal cab. I’m yet to see either over the past couple of years. Takes absolutely ages to get a taxi, and uber keeps pushing you to pay more to get a driver quicker. It’s borderline against the law to do this in the UK. The fares are expensive and they will hike the price in shady ways. New Year’s Eve is x3 price hike. Drivers…” — ★☆☆☆☆“Regular commute — Other countries have the regular commute agreed price as someone who has to get the same journey everyday for mobility reasons from work it’s really frustrating having to wait for the price to go back down to normal and then have to suffer the wait and save im captive to spending upto an hour extra on top of my work day just to get home as it would be otherwise completely unaffordable im already…” — ★☆☆☆☆
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 22 most recent negative ones. Newest review 2 days ago (07.09.2026), last collected yesterday.
France
4.82★ from 930,165 ratings · version 3.738.10002 · 21 of the last 68 written reviews are one or two stars
Not enough negative reviews here to group anything honestly. There are 21, and the threshold is twelve.
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 21 most recent negative ones. Newest review 2 days ago (07.09.2026), last collected yesterday.