4.86★ from 2,412,796 ratings · version 10.16 · 35 of the last 71 written reviews are one or two stars
Flock surveillance camera partnership and privacy concerns
7of the 35 read·20%
Ulta partnered with Flock for mass surveillance, tracking customer locations, purchases, images, and data, endangering women's safety.
›read 3 of these reviews
“Supports flock — Investing in a brand who specializes in mass surveillance and allows abuse of their systems is insane. Do you care about women or not?” — ★☆☆☆☆ · English“Lost my trust — Ulta works with flock surveillance cameras and sells their customers data information including where we go, what we buy, our locations tracked on their apps, our image, any banking information and more. This is disgusting and completely terrifying to know but necessary to share. We do not deserve to be watched and tracked like this. Ulta there is no coming back from this.” — ★☆☆☆☆ · English“Flock cameras and surveillance — Sorry, you’ve completely lost my business going forward. I can’t believe you’ve invested in flock. Even if you decide to “remove” them, I have no trust that you will swap to a worse company for massive surveillance. First Sephora, now you.” — ★☆☆☆☆ · English
App constantly crashing and refreshing unexpectedly
4of the 35 read·11%
App crashes repeatedly, loses pages, shows refresh errors, and fails across devices and network conditions for months.
›read 3 of these reviews
“App Hasn’t Worked in Months — I used to check the app numerous times a week to see what was new and add items to my cart after reading reddit reviews and watching videos. I can’t do that now because the app tells me to “Refresh and Try Again.” I’ve uninstalled and reinstalled, updated the app, and hard restarted my phone. Nothing works! Guess I’m saving money.” — ★★☆☆☆ · English“trash — why tf does it keep refreshing and losing the page i’m on?? i’m going insane” — ★☆☆☆☆ · English“Crashing BAD — The app has been crashing and refreshing horribly for about 2 months now. It’s really really bad. Even if I’m in a new place, different signal, different devices. It’s awful.” — ★☆☆☆☆ · English
Salon appointment booking fails or staff unavailable
3of the 35 read·9%
Booking system allows scheduling but staff are unavailable, pages won't load, or system makes mistakes with reservations.
›read 3 of these reviews
“Upset — The app allowed me to schedule an appt and no one was even there to do the service” — ★☆☆☆☆ · English“App not working — Unable to book beauty appointments” — ★☆☆☆☆ · English“Salon Services — Horrible experience in booking an appointment. The page wouldn’t load at all. After 10 minutes of waiting for the loading screen to come around and finally getting a time slot I showed up only to be told that no one was available and the site made a mistake. Fix this issue on this app immediately!” — ★☆☆☆☆ · English
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 35 most recent negative ones. Newest review 2 days ago (07.09.2026), last collected today.