4.78★ from 8,298,586 ratings · version 4.2.94 · 39 of the last 92 written reviews are one or two stars
Credit card required for check-in
4of the 39 read·10%
App requires credit card on file during check-in even when passengers have no bags or only a personal item.
›read 3 of these reviews
“BS — This is app is BS why do I need a credit card to check in.” — ★☆☆☆☆ · English“Should not have to put a cc on file to check in — You should not have to enter a cc to check in. I have no intentions of taking anything but a personal item that fits under the seat per my ticket purchase. This should be dealt with differently at the gate for those that choose not to follow the requirements of their selected ticket.” — ★☆☆☆☆ · English“Why ask for credit card during check in — Since when is a credit card needed for check in where no bags are being checked. Weird process for sure.” — ★☆☆☆☆ · English
Check-in interface cluttered and hard to navigate
4of the 39 read·10%
App has poor UX with hidden buttons, excessive popups, and unclear layout making check-in difficult.
›read 3 of these reviews
“spam and clutter — i just want a clean interface but you’re putting so many other popups in my face” — ★☆☆☆☆ · English“Bad check-in experience — United is hiding the quick check-in buttons making harder for fast checking and trying to make you pay for seats and bags etc.” — ★☆☆☆☆ · English“Confusing — The UX needs a lot of work. Not intuitive at all” — ★★☆☆☆ · English
Extra charges for basic seat selection
3of the 39 read·8%
Passengers charged high fees for seats or to sit together, even in non-premium areas.
›read 3 of these reviews
“Thoughts — If the person sitting next to me pays $30-$40 they get better treatment? And the cost of checked bags is shameful. People aren’t supposed to bring clothes without extra cost? And then the cost. $310 my last flight for 2 bags, a couple lbs over. And you have us in there like sardines unless you pay up to $800 extra? IDK” — ★☆☆☆☆ · English“Sitting Together — Booked a flight with my brother. Had to pay over $300 extra so we could sit together. And this wasn’t first class. Price gouging at its finest. Never again.” — ★☆☆☆☆ · English“United isn’t great — I’m only using united due to a death in family. I don’t like united due to the fact you pay extra for a certain seating area but then have to pay even more when you actually choose seats. I have been charged twice for something I’m not even getting” — ★☆☆☆☆ · English
Bag fees excessive and unpredictable
3of the 39 read·8%
Checked bag fees are high, change frequently, and reviewers feel overcharged for standard luggage.
›read 3 of these reviews
“Price of bags changed — Yesterday a checked bag was $45 and today it’s $50” — ★☆☆☆☆ · English“Sitting Together — Booked a flight with my brother. Had to pay over $300 extra so we could sit together. And this wasn’t first class. Price gouging at its finest. Never again.” — ★☆☆☆☆ · English“Incredibly annoying check in experience — First you essentially force your passengers to not bring a carry-on then charge them $50 to check a bag. Then while checking in for the flight you give them the option of not adding a credit card for in-flight purchases and then two minutes later require them to put in a credit card just in case they bring an extra check bag on top of the check bags they’ve already paid for??…” — ★☆☆☆☆ · English
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 39 most recent negative ones. Newest review yesterday (08.09.2026), last collected today.
Germany
4.40★ from 39,750 ratings · version 4.2.94 · 32 of the last 50 written reviews are one or two stars
Not enough negative reviews here to group anything honestly. There are 32, and the threshold is twelve.
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 32 most recent negative ones. Newest review 20 days ago (21.08.2026), last collected today.