Vinted: Pre-loved marketplace
Everywhere
4.85★ from 9,820,338 ratings · 272 negative reviews read in 3 storefronts · 20 complaintsAccount permanently banned with no clear reason or warning
22of the 272 read8%
Users report being instantly or immediately permanently banned without explanation, often on their first day, with no ability to appeal or contact support.
read 3 of these reviews
“Banned Account — Created the account. Not even 24 hours of me posting my account was banned for no reason. They didn’t provide me with a reason. Cleaning out my closets nothing was brand new everything was lightly used. Took precise pictures of all tags to prove authenticity. This app so easily bans accounts without explanation. That not okay” — ★☆☆☆☆ · English“Banned — Posted some shoes with pictures I just took and the QR code along with the stuff in the tongue of the shoes to prove they are authentic. Got instantly banned. Dumbest thing ever.” — ★☆☆☆☆ · English“Wish I loved it better — When I first got on Vinted, it was a dream. My things were selling fast. People were responding quickly. I was making a lot of progress.. then came me being permanently banned over a product that has no branding and that I did not put a brand on. This only happened after I made over $340 and sent out 40 packages which feels targeted. They say there is an appeal process, but you never get…” — ★☆☆☆☆ · English
Customer support unresponsive, mostly automated AI responses
19of the 272 read7%
Support takes days or weeks to respond, provides only AI-generated template answers, and refuses to address specific customer problems or concerns.
read 3 of these reviews
“Nightmare, competition is better. — Friends referral was fraud, my sister referred me and never received the €15. Even though I successfully made a sale before the deadline. Customer service is just a bot, catastrophic. Will not recommend. Since the last update the app doesn't work properly anymore, it gets stuck on the loading screen when starting. On iPhone 📱 and iPad. Have reinstalled the app multiple times.” — ★☆☆☆☆ · German“Super app, horror Support — I love Vinted and the concept behind it but the support is really awful. I've been trying repeatedly for weeks to get back into an old account of mine and my emails are apparently just being ignored. There's no number to call and no other way to get in touch. Incredibly annoying.” — ★★☆☆☆ · German“Customer service - meh — Sorry your customer service is really bad. First an AI then after more than 24 times someone finally bothers to deal with it. Solutions? There aren't any. Lost goods, no money.. really bad. And all because someone created a wrong code.” — ★☆☆☆☆ · German
Account permanently banned for suspected counterfeit items without proper review
17of the 272 read6%
Users report accounts permanently suspended for allegedly selling fake items, with AI-based decisions and no meaningful appeal process despite providing proof of authenticity.
read 3 of these reviews
“Not recommended — Despite years of account history and only positive ratings, my account was banned because Vinted has such poor customer service that they can't tell the difference between genuine and counterfeit items!” — ★☆☆☆☆ · German“Accounts are being blocked randomly — I always liked selling and buying on Vinted but since some AI started checking catalog rules you get blocked randomly and there's nothing you can do about it, hopefully another app will replace you soon” — ★☆☆☆☆ · German“Bad experience — Hello, I have had a very very bad experience on this site, first I was permanently banned for something I honestly didn't do, such accusations as a fraudster, sold fake items, insults, such claims. I couldn't contest this complaint, no way to respond, I bought three pairs of pants, one came from France with curls everywhere and another from Austria the color instead of white as described, it was…” — ★☆☆☆☆ · German
Customer support entirely AI with no human contact available
15of the 272 read6%
All support responses are automated AI that ignores questions, makes mistakes, closes conversations without resolution, and cannot be escalated to humans.
read 3 of these reviews
“Customer service is terrible — I love the app. However if you ever have issues with rude buyers or sellers and need customer support from their support team good luck. They are not helpful and when I ask to speak to a supervisor they just close the conversation.” — ★☆☆☆☆ · English“Scammed with no refund or care — I got scammed. Somehow hours after I purchased, it was marked as delivered States away from where I live. No tracking updates, just delivered. I live states away and the seller never responded to my cancellations or requests for confirmations. Only AI responses from Vinted, never any actual help. I was scammed out of $70 dollars. Vinted supports scammers.” — ★☆☆☆☆ · English“Was OK at First — Lots of fraud and lack of protection for both sellers and consumers alike. Several times, Vinted canceled orders that I received. I would then have to settle up with the seller on my own. They have almost zero support. All responses appear to be AI generated slop. Sometimes, the responses have nothing to do with your inquiry. And now, suddenly, customers are required to pay for shipping labels for…” — ★☆☆☆☆ · English
Falsely accused of selling counterfeit items when items are genuine
14of the 272 read5%
Sellers with 5-star records and proof of authenticity get banned for counterfeit violations, with AI making mistakes and refusing to reconsider despite evidence.
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“Terrible — Would give them a zero if I could. Flagged for counterfeit and banned when appealed could NEVER get ahold of customer service and they automatically canceled all my orders” — ★☆☆☆☆ · English“Good at first — It was good at first but then I kept on getting scammed and I got banned for no reason for selling a counterfeit pokemon which was not true I provided all the evidence they needed and they still permanently banned me” — ★☆☆☆☆ · English“Vinted is a joke — I had several items listed and purchased. I listed a pair of Nikes and they flagged me and blocked me for “counterfeit items” which we not counterfeit in the slightest. Don’t use this app if you plan to sell any higher ended items. Extremely frustrating and their customer service is trash.” — ★☆☆☆☆ · English
Sellers have no protection against fraudulent buyer claims
12of the 272 read4%
Sellers lose money and goods when buyers falsely claim items weren't received or don't match description; Vinted always sides with buyers.
read 3 of these reviews
“Scammers — There are no rights for sellers. And people exploit that, and support is all bullshit and automatic replies. As a seller you're always the one at fault.” — ★★☆☆☆ · German“DO NOT BUY EXPENSIVE ITEMS — I’ve been getting items I didn’t want, or they are damaged or the wrong color and vinted never put an effort to fix it. It’s all up to the seller if you can get your money or not. They are not responsive and at some point the time for reporting the issue has passed and money has been transferred to the seller. WORST ONLINE SHOPPING EXPERIENCE EVER” — ★☆☆☆☆ · English“Cases closed without any explanation — The buyer claimed not to receive the item - the package was neither damaged nor resealed by the carrier. I sent a packing video and a photo of the sealed parcel in the packing station. Vinted cancelled the order and refunded the buyer without telling me anything. When I asked they kept repeating that their decision is final and will not be reconsidered.” — ★☆☆☆☆ · English
App crashes, freezes, or won't open after updates
11of the 272 read4%
App becomes unresponsive, freezes during use, won't load past startup screen, or won't open at all after recent updates.
read 3 of these reviews
“Broken — Since the last update the app is no longer usable. It freezes into an unusable state after brief use.” — ★☆☆☆☆ · German“Nightmare, competition is better. — Friends referral was fraud, my sister referred me and never received the €15. Even though I successfully made a sale before the deadline. Customer service is just a bot, catastrophic. Will not recommend. Since the last update the app doesn't work properly anymore, it gets stuck on the loading screen when starting. On iPhone 📱 and iPad. Have reinstalled the app multiple times.” — ★☆☆☆☆ · German“constant buffering — In the past few days the app has been constantly buffering. The scrolling stops, the display doesn’t work and only closing the app and rebooting makes it work for the next few minutes to half an hour. Friends have experienced the same and no other app has the same problem.” — ★★☆☆☆ · English
Delivery problems: packages lost, stolen, or damaged without remedy
9of the 272 read3%
Packages marked delivered but not received, damaged in transit, or stolen by couriers; Vinted won't refund or investigate beyond carrier claims.
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“Not helpful — I had ordered something on Vinted for 45€, it came from France and would accordingly take a bit longer since it's also a private seller. I waited one and a half months and Vinted confirmed to me that the goods had been delivered, but they weren't. I then called GLS and found out that the shipment had been lost. Vinted's 48-hour buyer protection had already expired by then. I received no information from…” — ★☆☆☆☆ · German“VintedGo is outrageous! — The app itself is great and I never had any problems. But I bought an item for my vacation. Meanwhile I'm on this vacation and the package still hasn't arrived. It's been on the way since 15.08 - today is 05.09” — ★☆☆☆☆ · German“Beware of the service when shipments go missing — Vinted doesn't respond here and if you make a mistake the shipment is considered cancelled and you don't get a refund. So much for buyer or seller protection” — ★☆☆☆☆ · German
Buyer protection policy unfairly shifts return costs to buyers
9of the 272 read3%
Buyers must pay return shipping for defective or misrepresented items despite paying for buyer protection, making claims against sellers ineffective.
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“Buyer Protection doesn't deserve its name, more like Buyer Deception — I wonder what benefit paying for buyer protection gives me if I'm forced to return a clearly different item at MY OWN EXPENSE. The fault clearly lies with the seller and the bad purchasing system that protects them. This will be reported to the consumer center. The service that is advertised with the fee is clearly UNFULFILLED.” — ★☆☆☆☆ · German“No buyer protection, scammers around — The app and the platform are okay so far, I'm definitely missing categories where I can search better. What doesn't work at all is the buyer protection. I was supposed to get my money back today, but unfortunately nothing happens. I suspect this buyer protection will soon be gone, which is probably why it was renamed to Vinted fee. Too bad the platform is a good idea, but the…” — ★☆☆☆☆ · German“Defective goods - buyer has to pay for return — If the seller misdeclares goods or the products are broken (but were listed as in great condition) you as the buyer have to pay for return shipping!!! That's outrageous!!!” — ★★☆☆☆ · German
AI counterfeit detection flags authentic items as fake
8of the 272 read3%
Legitimate items from official retailers are incorrectly flagged as counterfeit, with accounts banned before sellers can provide proof of authenticity.
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“Absolutely clueless with product authentication — I listed an original sneaker. Countless photos of the shoe and of labels and even the original delivery receipt from the boutique were uploaded. After a week-long processing time, my account was then deleted on the accusation of selling fakes. For an app that displays countless counterfeit items on the home page alone, absolutely shameful.” — ★☆☆☆☆ · German“Underground customer support with counterfeit products — The app is technically ok. Not ok is Vinted's customer support. I was sold a counterfeit item - also confirmed by Vinted. According to the guidelines, I shouldn't even have to send anything back and should get my money back through buyer protection. Customer support didn't process my request for several days, until I was forced to send the counterfeit back to…” — ★☆☆☆☆ · German“Unseriös — Vinted lässt keine Neueinstellung seiner Produkte zu, stattdessen verlangt es Gebühren für "Priorisierung" was nichts bringt. Wenn man doch versucht, neue Fotos der Produkte einzustellen, wird der Account gesperrt und die Artikel als Fälschung deklariert. Ein Super Service. Kein einziges Angebot war im fairen Bereich, trotz unbenutzter Neuware.” — ★☆☆☆☆ · German
Search and filtering functionality inadequate
5of the 272 read2%
No country or location filters after market mergers; wrong category placements; recommendation algorithm shows unwanted items repeatedly.
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“Kleiderkreisel was better — Unfortunately getting worse and worse. Nothing sells without paying to push your listings and the app lags more and more. Seems like nothing is left of Kleiderkreisel's original idea.” — ★★☆☆☆ · German“Started well - getting worse — If you want to spend hours searching and scrolling, you're in the right place. Since every seller can categorize their items themselves, it's impossible to get an overview when e.g. looking for blue knit sweaters in XL, when some are also put in the Shirts category. The support is terrible. AI-generated responses. Even with obvious errors, you get the answer Everything is great. I…” — ★★☆☆☆ · German“Please filter countries — Unfortunately, the app becomes increasingly confusing through the consolidation of markets (FR/IT/DE). It is extremely frustrating that there is no filter function for location. You have to click on "Buy" for almost every item just to find out whether shipping costs €2 or astronomical €8. This wastes unnecessary time and ruins the fun of searching. Please finally introduce an option where…” — ★☆☆☆☆ · German
Platform overrun with counterfeit items and scammers
5of the 272 read2%
Growing number of fake products and scam profiles go unmoderated; reported fakes aren't removed, and support ignores complaints.
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“Buyer protection is an expensive joke — From goods fraud to insults and threats, nothing seems to violate Vinted's terms of use. Without buyer protection, I wouldn't buy anyway given the mass of bots and scammers, but even that is massively arbitrary. Vinted is quite profit-oriented when you look at the fees, but unfortunately doesn't deliver the service you're paying for.” — ★☆☆☆☆ · German“Unfortunately not what it used to be — Unfortunately there are increasingly many people selling counterfeit items. Besides, the support is terrible.” — ★★☆☆☆ · German“Worst support of all sales platforms! — It could be a very good app / platform if it weren't for: - Fraudster accounts are blocked way too late - Obvious fraudster reports are not recognized by the support AI and are ignored - Complaints are answered non-committally by text templates (AI too?) - if the user themselves gets blocked, then only with a reference to the catalog, but there is no concrete indication of what…” — ★☆☆☆☆ · German
Buyer protection fee does not actually protect buyers from fraud or damage
5of the 272 read2%
Buyer protection is ineffective; damaged items arrive and refunds are denied even with evidence, and return shipping costs fall on buyer.
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“Buy at your own risk — I have bought 3 things off Vinted and 2/3 were not the items that were listed. To be able to return, the buyer pays shipping back. I won’t be purchasing from Vinted anymore. I thought the buyer protection fee we pay as a buyer was supposed to protect the buyer. Nope.” — ★☆☆☆☆ · English“horrible — it’s a great platform if you want to scam! They protect the buyer rather than both buyers and sellers. You get scammed out of getting your items back. Just stick to Depop if you are selling.” — ★★☆☆☆ · English“Sellers beware — I have removed all my listings - it was nice while it lasted. A buyer apparently can say “something happened” in transit, you can show how careful you were to pack the item (with photos /video of how you wrapped it, etc.) and the bot customer service will say “nah, no money for you” and the buyer gets it for free. I can’t take that gamble on losing the item and no money in return.” — ★☆☆☆☆ · English
Free shipping removed without warning after promotion ended
4of the 272 read1%
Free shipping discontinued suddenly with no advance notice, replaced with paid shipping, disappointing long-time users.
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“No notice on shipping fee charge — Google, Microsoft and the like sends an email months or sometimes weeks in advance about any change or amendment in their policies, etc. And somehow Vinted decided on Thursday to blast out notifications to their clientele with no prior notice on $0.99 shipping. I am sure someone just didn’t wake up on Thursday and decided now “it’s a dollar for shipping nationwide in the US”. This…” — ★☆☆☆☆ · English“They got greedy — I loved Vinted so much but now they got greedy and added another fee on top of their usual fee and now for something that’s $2.50 the total comes to almost $5 with all the fees that’s almost double . Yeah no. It’s not worth it anymore.” — ★☆☆☆☆ · English“BRING BACK FREE SHIPPING — i’m so heartbroken vinted free shipping is over and you guys didn’t even warn us. we would’ve bought so much more stuff had we known this was going to happen. please bring it back at least for a day so i can buy a shirt i’ve been wanting to get for vacay 😢 im sad and scared for you guys because this is not the way to get business back, and is a fast track to the app becoming derelict 😔” — ★☆☆☆☆ · English
Customer service ignores problems and disputes
4of the 272 read1%
Customer support is unresponsive, robotic, and fails to help with scams, disputes, or claims despite evidence provided.
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“Avis, négatif — On se prend des avis négatifs alors qu’on est acheteur et le service Vinted ne fait rien malgré les épreuves, les échanges et les photos” — ★☆☆☆☆“Great until you have an issue — Be prepared to be ignored and treated like garbage the day you have a problem on the app or get scammed. Customer service is obviously NOT a priority so download similar apps as backup” — ★☆☆☆☆“Service client robotisé ! — À fuir absolument ! Quelque soit le litige, ils s’en foutent royalement. on se demande à quoi servent les CGU car eux même ne respectent pas leur propre règle.” — ★☆☆☆☆
Received completely different item from what was listed
3of the 272 read1%
Buyers receive wrong items entirely, not matching listings, with limited ability to return and get refunds.
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“Buy at your own risk — I have bought 3 things off Vinted and 2/3 were not the items that were listed. To be able to return, the buyer pays shipping back. I won’t be purchasing from Vinted anymore. I thought the buyer protection fee we pay as a buyer was supposed to protect the buyer. Nope.” — ★☆☆☆☆ · English“Terrible — My usps kept the locker key for many days and I was unable to get the package until days later, once getting it I realized the dvd player didn’t work though at the time I didn’t know and this was past the day to report, I thought it was because I needed a remote so I bought a remote to it and then after buying it and getting it a day later I realized then it didn’t work. I reported it to the seller and was…” — ★☆☆☆☆ · English“Scam! — I’ve only ever used Vinted once to sell an item. The item, a kitchen appliance, that despite being in its original box happened to arrive to the buyer damaged. The buyer reported it as damaged in transit but Vinted is withholding payment insisting that I sold an item “not as described” to a buyer. Now, not only do I not have that item with me any longer, I also do not have the buyer’s payment. It has been…” — ★☆☆☆☆ · English
Shipping problems with missing tracking updates and incorrect delivery claims
3of the 272 read1%
FedEx shipments show no tracking updates, packages marked delivered far from buyer location without proper tracking, and cannot disable shipping options.
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“Shipping setting are terrible — Not being able to turn off FedEx as an option has to change. Support says it’s location based which is either untrue or a bug. My partner has the same address, same location, and has the option to turn it off. USPS pickup only should be an option.” — ★☆☆☆☆ · English“Good app — I don’t know why my packages keep getting shipped and I keep getting no updates especially with FedEx! My bf has no problem getting updates on his stuff but mine keeps doing it! Great app but starting to really dislike it! Couldn’t even I upload a baby protector head backpack or AirPods case!” — ★★☆☆☆ · English“Scammed with no refund or care — I got scammed. Somehow hours after I purchased, it was marked as delivered States away from where I live. No tracking updates, just delivered. I live states away and the seller never responded to my cancellations or requests for confirmations. Only AI responses from Vinted, never any actual help. I was scammed out of $70 dollars. Vinted supports scammers.” — ★☆☆☆☆ · English
Weeks-long delays to receive payment after selling items
3of the 272 read1%
Sellers must wait weeks to receive payments and another week to withdraw to bank account, slowing cash flow.
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“Payment — This app is good at all, but the payment situation is absolutely horrible. I have to wait weeks just to get the money and then I have to wait another week just to get the money to my account. Not very friendly to the sellers.” — ★★☆☆☆ · English“No support AI garbage — This app sounds great but in practice it is terrible. The AI makes so many mistakes and it is with your money! Buying and selling alike, this app has many issues and not a single person to fix it. Money doesn’t always make it to the wallet. Packages ship but Vinted does not pay you and the items get delivered(with tracking) and the buyer said they didn’t get them. Vinted only gives the…” — ★☆☆☆☆ · English“The worst app — The lack of support for sellers on this app is unacceptable. You shouldn’t have to go down a rabbit hole of 15 articles to find a page that has a contact us option. Also, being banned for reselling on a RESALE app is crazy. Their support is auto generated AI bs. Constant issues with payments and being able to withdraw money and shipping label generation constantly go down. Do better.” — ★☆☆☆☆ · English
Sellers ghost buyers or fail to ship after payment received
3of the 272 read1%
Multiple sellers with good reviews accept payment and never ship items or respond to buyer messages.
read 3 of these reviews
“Non-responsive/ghosting sellers — I’ve had not 1 but quite a few sellers—with good recent reviews I bought from and they either never followed through, communicate-don’t respond & don’t ship the items purchased. Luckily, I received refunds so far but what terrible sellers, experience & let down especially if it was something you really wanted & hard to find just to be disappointed?! It’s like the sellers are doing it…” — ★★☆☆☆ · English“Extremely Disappointed — ⭐ 1 Star — Extremely Disappointing Experience I joined Vinted specifically to sell several pairs of Jordan shoes, and my experience has been incredibly frustrating. Several times, buyers made offers or agreed with me on a price, only to never complete the purchase. That was frustrating enough, but then, without warning, Vinted closed my account for allegedly attempting to sell counterfeit…” — ★☆☆☆☆ · English“Good but be careful — It's good to sell and buy till there's an issue and their support team absolutely sucks! There are people duplicating their sold listing and nobody in their support team cares even after trying to contact so many times and reporting they keep saying it's not against our violation policy!! Absolutely bs! You can't cancel an order as buyer bc as soon as you buy and the seller generates the qr code…” — ★☆☆☆☆ · English
Accounts blocked without explanation
3of the 272 read1%
Users report accounts blocked or banned suddenly with no reason given, even after years of legitimate buying and selling.
read 3 of these reviews
“Bloque les comptes sans aucunes raison — Ils bloquent les cons sans aucune raison, je me suis bloqué mon compte parce que j’ai vendu un jean Zara authentique” — ★☆☆☆☆“Compte bloqué — Mon compte est bloqué depuis toutes ces années où j’ai acheté et vendu. Je ne comprends pas pourquoi. Excrément déçue.” — ★☆☆☆☆“Je me fait bannir — Je vendais une paire de chaussure bien authentiques acheter sur le Veepee donc ce sont des vrai elles étaient neuves je les avaient bien présentées avec des gants de bonnes lumières sur un fond blanc de manière à respecter un maximum l’acheteur et je me fais bannir par le système de sécurité Vinted juste parce qu’elles sembles pas authentique alors que je prends des photos en tenant la paire avec…” — ★☆☆☆☆
Reviews are grouped one storefront at a time, so each storefront words its complaints separately. Two are added together here when they carry the same name, or when their wordings share half their meaningful words — one fixed rule, applied the same way to every app, and the reviews under each complaint are there to check it against. Where it is close but not certain the two stay apart, so this under-joins rather than over-joins.
Storefront by storefront
Germany
4.81★ from 1,270,613 ratings · version 26.35.1 · 152 of the last 611 written reviews are one or two starsCustomer support unresponsive, mostly automated AI responses
19of the 152 read13%
Support takes days or weeks to respond, provides only AI-generated template answers, and refuses to address specific customer problems or concerns.
read 3 of these reviews
“Nightmare, competition is better. — Friends referral was fraud, my sister referred me and never received the €15. Even though I successfully made a sale before the deadline. Customer service is just a bot, catastrophic. Will not recommend. Since the last update the app doesn't work properly anymore, it gets stuck on the loading screen when starting. On iPhone 📱 and iPad. Have reinstalled the app multiple times.” — ★☆☆☆☆ · German“Super app, horror Support — I love Vinted and the concept behind it but the support is really awful. I've been trying repeatedly for weeks to get back into an old account of mine and my emails are apparently just being ignored. There's no number to call and no other way to get in touch. Incredibly annoying.” — ★★☆☆☆ · German“Customer service - meh — Sorry your customer service is really bad. First an AI then after more than 24 times someone finally bothers to deal with it. Solutions? There aren't any. Lost goods, no money.. really bad. And all because someone created a wrong code.” — ★☆☆☆☆ · German
Account permanently banned for suspected counterfeit items without proper review
17of the 152 read11%
Users report accounts permanently suspended for allegedly selling fake items, with AI-based decisions and no meaningful appeal process despite providing proof of authenticity.
read 3 of these reviews
“Not recommended — Despite years of account history and only positive ratings, my account was banned because Vinted has such poor customer service that they can't tell the difference between genuine and counterfeit items!” — ★☆☆☆☆ · German“Accounts are being blocked randomly — I always liked selling and buying on Vinted but since some AI started checking catalog rules you get blocked randomly and there's nothing you can do about it, hopefully another app will replace you soon” — ★☆☆☆☆ · German“Bad experience — Hello, I have had a very very bad experience on this site, first I was permanently banned for something I honestly didn't do, such accusations as a fraudster, sold fake items, insults, such claims. I couldn't contest this complaint, no way to respond, I bought three pairs of pants, one came from France with curls everywhere and another from Austria the color instead of white as described, it was…” — ★☆☆☆☆ · German
Sellers have no protection against fraudulent buyer claims
12of the 152 read8%
Sellers lose money and goods when buyers falsely claim items weren't received or don't match description; Vinted always sides with buyers.
read 3 of these reviews
“Scammers — There are no rights for sellers. And people exploit that, and support is all bullshit and automatic replies. As a seller you're always the one at fault.” — ★★☆☆☆ · German“DO NOT BUY EXPENSIVE ITEMS — I’ve been getting items I didn’t want, or they are damaged or the wrong color and vinted never put an effort to fix it. It’s all up to the seller if you can get your money or not. They are not responsive and at some point the time for reporting the issue has passed and money has been transferred to the seller. WORST ONLINE SHOPPING EXPERIENCE EVER” — ★☆☆☆☆ · English“Cases closed without any explanation — The buyer claimed not to receive the item - the package was neither damaged nor resealed by the carrier. I sent a packing video and a photo of the sealed parcel in the packing station. Vinted cancelled the order and refunded the buyer without telling me anything. When I asked they kept repeating that their decision is final and will not be reconsidered.” — ★☆☆☆☆ · English
App crashes, freezes, or won't open after updates
11of the 152 read7%
App becomes unresponsive, freezes during use, won't load past startup screen, or won't open at all after recent updates.
read 3 of these reviews
“Broken — Since the last update the app is no longer usable. It freezes into an unusable state after brief use.” — ★☆☆☆☆ · German“Nightmare, competition is better. — Friends referral was fraud, my sister referred me and never received the €15. Even though I successfully made a sale before the deadline. Customer service is just a bot, catastrophic. Will not recommend. Since the last update the app doesn't work properly anymore, it gets stuck on the loading screen when starting. On iPhone 📱 and iPad. Have reinstalled the app multiple times.” — ★☆☆☆☆ · German“constant buffering — In the past few days the app has been constantly buffering. The scrolling stops, the display doesn’t work and only closing the app and rebooting makes it work for the next few minutes to half an hour. Friends have experienced the same and no other app has the same problem.” — ★★☆☆☆ · English
Delivery problems: packages lost, stolen, or damaged without remedy
9of the 152 read6%
Packages marked delivered but not received, damaged in transit, or stolen by couriers; Vinted won't refund or investigate beyond carrier claims.
read 3 of these reviews
“Not helpful — I had ordered something on Vinted for 45€, it came from France and would accordingly take a bit longer since it's also a private seller. I waited one and a half months and Vinted confirmed to me that the goods had been delivered, but they weren't. I then called GLS and found out that the shipment had been lost. Vinted's 48-hour buyer protection had already expired by then. I received no information from…” — ★☆☆☆☆ · German“VintedGo is outrageous! — The app itself is great and I never had any problems. But I bought an item for my vacation. Meanwhile I'm on this vacation and the package still hasn't arrived. It's been on the way since 15.08 - today is 05.09” — ★☆☆☆☆ · German“Beware of the service when shipments go missing — Vinted doesn't respond here and if you make a mistake the shipment is considered cancelled and you don't get a refund. So much for buyer or seller protection” — ★☆☆☆☆ · German
Buyer protection policy unfairly shifts return costs to buyers
9of the 152 read6%
Buyers must pay return shipping for defective or misrepresented items despite paying for buyer protection, making claims against sellers ineffective.
read 3 of these reviews
“Buyer Protection doesn't deserve its name, more like Buyer Deception — I wonder what benefit paying for buyer protection gives me if I'm forced to return a clearly different item at MY OWN EXPENSE. The fault clearly lies with the seller and the bad purchasing system that protects them. This will be reported to the consumer center. The service that is advertised with the fee is clearly UNFULFILLED.” — ★☆☆☆☆ · German“No buyer protection, scammers around — The app and the platform are okay so far, I'm definitely missing categories where I can search better. What doesn't work at all is the buyer protection. I was supposed to get my money back today, but unfortunately nothing happens. I suspect this buyer protection will soon be gone, which is probably why it was renamed to Vinted fee. Too bad the platform is a good idea, but the…” — ★☆☆☆☆ · German“Defective goods - buyer has to pay for return — If the seller misdeclares goods or the products are broken (but were listed as in great condition) you as the buyer have to pay for return shipping!!! That's outrageous!!!” — ★★☆☆☆ · German
AI counterfeit detection flags authentic items as fake
8of the 152 read5%
Legitimate items from official retailers are incorrectly flagged as counterfeit, with accounts banned before sellers can provide proof of authenticity.
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“Absolutely clueless with product authentication — I listed an original sneaker. Countless photos of the shoe and of labels and even the original delivery receipt from the boutique were uploaded. After a week-long processing time, my account was then deleted on the accusation of selling fakes. For an app that displays countless counterfeit items on the home page alone, absolutely shameful.” — ★☆☆☆☆ · German“Underground customer support with counterfeit products — The app is technically ok. Not ok is Vinted's customer support. I was sold a counterfeit item - also confirmed by Vinted. According to the guidelines, I shouldn't even have to send anything back and should get my money back through buyer protection. Customer support didn't process my request for several days, until I was forced to send the counterfeit back to…” — ★☆☆☆☆ · German“Unseriös — Vinted lässt keine Neueinstellung seiner Produkte zu, stattdessen verlangt es Gebühren für "Priorisierung" was nichts bringt. Wenn man doch versucht, neue Fotos der Produkte einzustellen, wird der Account gesperrt und die Artikel als Fälschung deklariert. Ein Super Service. Kein einziges Angebot war im fairen Bereich, trotz unbenutzter Neuware.” — ★☆☆☆☆ · German
Search and filtering functionality inadequate
5of the 152 read3%
No country or location filters after market mergers; wrong category placements; recommendation algorithm shows unwanted items repeatedly.
read 3 of these reviews
“Kleiderkreisel was better — Unfortunately getting worse and worse. Nothing sells without paying to push your listings and the app lags more and more. Seems like nothing is left of Kleiderkreisel's original idea.” — ★★☆☆☆ · German“Started well - getting worse — If you want to spend hours searching and scrolling, you're in the right place. Since every seller can categorize their items themselves, it's impossible to get an overview when e.g. looking for blue knit sweaters in XL, when some are also put in the Shirts category. The support is terrible. AI-generated responses. Even with obvious errors, you get the answer Everything is great. I…” — ★★☆☆☆ · German“Please filter countries — Unfortunately, the app becomes increasingly confusing through the consolidation of markets (FR/IT/DE). It is extremely frustrating that there is no filter function for location. You have to click on "Buy" for almost every item just to find out whether shipping costs €2 or astronomical €8. This wastes unnecessary time and ruins the fun of searching. Please finally introduce an option where…” — ★☆☆☆☆ · German
Platform overrun with counterfeit items and scammers
5of the 152 read3%
Growing number of fake products and scam profiles go unmoderated; reported fakes aren't removed, and support ignores complaints.
read 3 of these reviews
“Buyer protection is an expensive joke — From goods fraud to insults and threats, nothing seems to violate Vinted's terms of use. Without buyer protection, I wouldn't buy anyway given the mass of bots and scammers, but even that is massively arbitrary. Vinted is quite profit-oriented when you look at the fees, but unfortunately doesn't deliver the service you're paying for.” — ★☆☆☆☆ · German“Unfortunately not what it used to be — Unfortunately there are increasingly many people selling counterfeit items. Besides, the support is terrible.” — ★★☆☆☆ · German“Worst support of all sales platforms! — It could be a very good app / platform if it weren't for: - Fraudster accounts are blocked way too late - Obvious fraudster reports are not recognized by the support AI and are ignored - Complaints are answered non-committally by text templates (AI too?) - if the user themselves gets blocked, then only with a reference to the catalog, but there is no concrete indication of what…” — ★☆☆☆☆ · German
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 152 most recent negative ones. Newest review yesterday (08.09.2026), last collected today.
United States
4.83★ from 248,250 ratings · version 26.35.1 · 89 of the last 649 written reviews are one or two starsAccount permanently banned with no clear reason or warning
22of the 89 read25%
Users report being instantly or immediately permanently banned without explanation, often on their first day, with no ability to appeal or contact support.
read 3 of these reviews
“Banned Account — Created the account. Not even 24 hours of me posting my account was banned for no reason. They didn’t provide me with a reason. Cleaning out my closets nothing was brand new everything was lightly used. Took precise pictures of all tags to prove authenticity. This app so easily bans accounts without explanation. That not okay” — ★☆☆☆☆ · English“Banned — Posted some shoes with pictures I just took and the QR code along with the stuff in the tongue of the shoes to prove they are authentic. Got instantly banned. Dumbest thing ever.” — ★☆☆☆☆ · English“Wish I loved it better — When I first got on Vinted, it was a dream. My things were selling fast. People were responding quickly. I was making a lot of progress.. then came me being permanently banned over a product that has no branding and that I did not put a brand on. This only happened after I made over $340 and sent out 40 packages which feels targeted. They say there is an appeal process, but you never get…” — ★☆☆☆☆ · English
Customer support entirely AI with no human contact available
15of the 89 read17%
All support responses are automated AI that ignores questions, makes mistakes, closes conversations without resolution, and cannot be escalated to humans.
read 3 of these reviews
“Customer service is terrible — I love the app. However if you ever have issues with rude buyers or sellers and need customer support from their support team good luck. They are not helpful and when I ask to speak to a supervisor they just close the conversation.” — ★☆☆☆☆ · English“Scammed with no refund or care — I got scammed. Somehow hours after I purchased, it was marked as delivered States away from where I live. No tracking updates, just delivered. I live states away and the seller never responded to my cancellations or requests for confirmations. Only AI responses from Vinted, never any actual help. I was scammed out of $70 dollars. Vinted supports scammers.” — ★☆☆☆☆ · English“Was OK at First — Lots of fraud and lack of protection for both sellers and consumers alike. Several times, Vinted canceled orders that I received. I would then have to settle up with the seller on my own. They have almost zero support. All responses appear to be AI generated slop. Sometimes, the responses have nothing to do with your inquiry. And now, suddenly, customers are required to pay for shipping labels for…” — ★☆☆☆☆ · English
Falsely accused of selling counterfeit items when items are genuine
14of the 89 read16%
Sellers with 5-star records and proof of authenticity get banned for counterfeit violations, with AI making mistakes and refusing to reconsider despite evidence.
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“Terrible — Would give them a zero if I could. Flagged for counterfeit and banned when appealed could NEVER get ahold of customer service and they automatically canceled all my orders” — ★☆☆☆☆ · English“Good at first — It was good at first but then I kept on getting scammed and I got banned for no reason for selling a counterfeit pokemon which was not true I provided all the evidence they needed and they still permanently banned me” — ★☆☆☆☆ · English“Vinted is a joke — I had several items listed and purchased. I listed a pair of Nikes and they flagged me and blocked me for “counterfeit items” which we not counterfeit in the slightest. Don’t use this app if you plan to sell any higher ended items. Extremely frustrating and their customer service is trash.” — ★☆☆☆☆ · English
Buyer protection fee does not actually protect buyers from fraud or damage
5of the 89 read6%
Buyer protection is ineffective; damaged items arrive and refunds are denied even with evidence, and return shipping costs fall on buyer.
read 3 of these reviews
“Buy at your own risk — I have bought 3 things off Vinted and 2/3 were not the items that were listed. To be able to return, the buyer pays shipping back. I won’t be purchasing from Vinted anymore. I thought the buyer protection fee we pay as a buyer was supposed to protect the buyer. Nope.” — ★☆☆☆☆ · English“horrible — it’s a great platform if you want to scam! They protect the buyer rather than both buyers and sellers. You get scammed out of getting your items back. Just stick to Depop if you are selling.” — ★★☆☆☆ · English“Sellers beware — I have removed all my listings - it was nice while it lasted. A buyer apparently can say “something happened” in transit, you can show how careful you were to pack the item (with photos /video of how you wrapped it, etc.) and the bot customer service will say “nah, no money for you” and the buyer gets it for free. I can’t take that gamble on losing the item and no money in return.” — ★☆☆☆☆ · English
Free shipping removed without warning after promotion ended
4of the 89 read4%
Free shipping discontinued suddenly with no advance notice, replaced with paid shipping, disappointing long-time users.
read 3 of these reviews
“No notice on shipping fee charge — Google, Microsoft and the like sends an email months or sometimes weeks in advance about any change or amendment in their policies, etc. And somehow Vinted decided on Thursday to blast out notifications to their clientele with no prior notice on $0.99 shipping. I am sure someone just didn’t wake up on Thursday and decided now “it’s a dollar for shipping nationwide in the US”. This…” — ★☆☆☆☆ · English“They got greedy — I loved Vinted so much but now they got greedy and added another fee on top of their usual fee and now for something that’s $2.50 the total comes to almost $5 with all the fees that’s almost double . Yeah no. It’s not worth it anymore.” — ★☆☆☆☆ · English“BRING BACK FREE SHIPPING — i’m so heartbroken vinted free shipping is over and you guys didn’t even warn us. we would’ve bought so much more stuff had we known this was going to happen. please bring it back at least for a day so i can buy a shirt i’ve been wanting to get for vacay 😢 im sad and scared for you guys because this is not the way to get business back, and is a fast track to the app becoming derelict 😔” — ★☆☆☆☆ · English
Received completely different item from what was listed
3of the 89 read3%
Buyers receive wrong items entirely, not matching listings, with limited ability to return and get refunds.
read 3 of these reviews
“Buy at your own risk — I have bought 3 things off Vinted and 2/3 were not the items that were listed. To be able to return, the buyer pays shipping back. I won’t be purchasing from Vinted anymore. I thought the buyer protection fee we pay as a buyer was supposed to protect the buyer. Nope.” — ★☆☆☆☆ · English“Terrible — My usps kept the locker key for many days and I was unable to get the package until days later, once getting it I realized the dvd player didn’t work though at the time I didn’t know and this was past the day to report, I thought it was because I needed a remote so I bought a remote to it and then after buying it and getting it a day later I realized then it didn’t work. I reported it to the seller and was…” — ★☆☆☆☆ · English“Scam! — I’ve only ever used Vinted once to sell an item. The item, a kitchen appliance, that despite being in its original box happened to arrive to the buyer damaged. The buyer reported it as damaged in transit but Vinted is withholding payment insisting that I sold an item “not as described” to a buyer. Now, not only do I not have that item with me any longer, I also do not have the buyer’s payment. It has been…” — ★☆☆☆☆ · English
Shipping problems with missing tracking updates and incorrect delivery claims
3of the 89 read3%
FedEx shipments show no tracking updates, packages marked delivered far from buyer location without proper tracking, and cannot disable shipping options.
read 3 of these reviews
“Shipping setting are terrible — Not being able to turn off FedEx as an option has to change. Support says it’s location based which is either untrue or a bug. My partner has the same address, same location, and has the option to turn it off. USPS pickup only should be an option.” — ★☆☆☆☆ · English“Good app — I don’t know why my packages keep getting shipped and I keep getting no updates especially with FedEx! My bf has no problem getting updates on his stuff but mine keeps doing it! Great app but starting to really dislike it! Couldn’t even I upload a baby protector head backpack or AirPods case!” — ★★☆☆☆ · English“Scammed with no refund or care — I got scammed. Somehow hours after I purchased, it was marked as delivered States away from where I live. No tracking updates, just delivered. I live states away and the seller never responded to my cancellations or requests for confirmations. Only AI responses from Vinted, never any actual help. I was scammed out of $70 dollars. Vinted supports scammers.” — ★☆☆☆☆ · English
Weeks-long delays to receive payment after selling items
3of the 89 read3%
Sellers must wait weeks to receive payments and another week to withdraw to bank account, slowing cash flow.
read 3 of these reviews
“Payment — This app is good at all, but the payment situation is absolutely horrible. I have to wait weeks just to get the money and then I have to wait another week just to get the money to my account. Not very friendly to the sellers.” — ★★☆☆☆ · English“No support AI garbage — This app sounds great but in practice it is terrible. The AI makes so many mistakes and it is with your money! Buying and selling alike, this app has many issues and not a single person to fix it. Money doesn’t always make it to the wallet. Packages ship but Vinted does not pay you and the items get delivered(with tracking) and the buyer said they didn’t get them. Vinted only gives the…” — ★☆☆☆☆ · English“The worst app — The lack of support for sellers on this app is unacceptable. You shouldn’t have to go down a rabbit hole of 15 articles to find a page that has a contact us option. Also, being banned for reselling on a RESALE app is crazy. Their support is auto generated AI bs. Constant issues with payments and being able to withdraw money and shipping label generation constantly go down. Do better.” — ★☆☆☆☆ · English
Sellers ghost buyers or fail to ship after payment received
3of the 89 read3%
Multiple sellers with good reviews accept payment and never ship items or respond to buyer messages.
read 3 of these reviews
“Non-responsive/ghosting sellers — I’ve had not 1 but quite a few sellers—with good recent reviews I bought from and they either never followed through, communicate-don’t respond & don’t ship the items purchased. Luckily, I received refunds so far but what terrible sellers, experience & let down especially if it was something you really wanted & hard to find just to be disappointed?! It’s like the sellers are doing it…” — ★★☆☆☆ · English“Extremely Disappointed — ⭐ 1 Star — Extremely Disappointing Experience I joined Vinted specifically to sell several pairs of Jordan shoes, and my experience has been incredibly frustrating. Several times, buyers made offers or agreed with me on a price, only to never complete the purchase. That was frustrating enough, but then, without warning, Vinted closed my account for allegedly attempting to sell counterfeit…” — ★☆☆☆☆ · English“Good but be careful — It's good to sell and buy till there's an issue and their support team absolutely sucks! There are people duplicating their sold listing and nobody in their support team cares even after trying to contact so many times and reporting they keep saying it's not against our violation policy!! Absolutely bs! You can't cancel an order as buyer bc as soon as you buy and the seller generates the qr code…” — ★☆☆☆☆ · English
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 89 most recent negative ones. Newest review 4 days ago (05.09.2026), last collected 3 days ago.
France
4.83★ from 4,671,930 ratings · version 26.35.1 · 31 of the last 183 written reviews are one or two starsCustomer service ignores problems and disputes
4of the 31 read13%
Customer support is unresponsive, robotic, and fails to help with scams, disputes, or claims despite evidence provided.
read 3 of these reviews
“Avis, négatif — On se prend des avis négatifs alors qu’on est acheteur et le service Vinted ne fait rien malgré les épreuves, les échanges et les photos” — ★☆☆☆☆“Great until you have an issue — Be prepared to be ignored and treated like garbage the day you have a problem on the app or get scammed. Customer service is obviously NOT a priority so download similar apps as backup” — ★☆☆☆☆“Service client robotisé ! — À fuir absolument ! Quelque soit le litige, ils s’en foutent royalement. on se demande à quoi servent les CGU car eux même ne respectent pas leur propre règle.” — ★☆☆☆☆
Accounts blocked without explanation
3of the 31 read10%
Users report accounts blocked or banned suddenly with no reason given, even after years of legitimate buying and selling.
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“Bloque les comptes sans aucunes raison — Ils bloquent les cons sans aucune raison, je me suis bloqué mon compte parce que j’ai vendu un jean Zara authentique” — ★☆☆☆☆“Compte bloqué — Mon compte est bloqué depuis toutes ces années où j’ai acheté et vendu. Je ne comprends pas pourquoi. Excrément déçue.” — ★☆☆☆☆“Je me fait bannir — Je vendais une paire de chaussure bien authentiques acheter sur le Veepee donc ce sont des vrai elles étaient neuves je les avaient bien présentées avec des gants de bonnes lumières sur un fond blanc de manière à respecter un maximum l’acheteur et je me fais bannir par le système de sécurité Vinted juste parce qu’elles sembles pas authentique alors que je prends des photos en tenant la paire avec…” — ★☆☆☆☆
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 31 most recent negative ones. Newest review 2 days ago (07.09.2026), last collected yesterday.
Britain
4.90★ from 3,629,545 ratings · version 26.35.1 · 11 of the last 150 written reviews are one or two starsNot enough negative reviews here to group anything honestly. There are 11, and the threshold is twelve.
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 11 most recent negative ones. Newest review 3 days ago (06.09.2026), last collected yesterday.