4.82★ from 3,224,009 ratings · version 2026.35 · 30 of the last 57 written reviews are one or two stars
Hidden fees and surprise charges after booking
3of the 30 read·10%
Reviewers report prices changing after payment, undisclosed pet fees, excessive service charges, and total costs doubling due to hidden fees.
›read 3 of these reviews
“Price listed changes after payments were made. — Price shown keeps changing after payments were made and shows $75 pet fee but was charged $113.” — ★☆☆☆☆“Ridiculous up charges — Too many additional charges doubled the cost of our booking. I really felt ripped off.” — ★☆☆☆☆“Pricing — You put your fee in as soon as you charge instead of putting it in with the price of the place then make it the owner. Trying to make a tension conversation with the person you're running from instead of solving the problem of $50 fee on top of everything else.” — ★☆☆☆☆
Customer service chat impossible to reach
3of the 30 read·10%
Reviewers say the chat support bot is useless, won't connect to real people, offers limited help options, and support is unavailable when needed.
›read 3 of these reviews
“Online chat is dreadful! — You can’t get past the stupid bot to a real person like they claim you can 24/7! You just go in circles! I’ve spent days trying to reach a person! It’s impossible!” — ★☆☆☆☆“No help — the chat was terrible, no option for what the help I needed and is limited to only certain options. Couldn’t request a representative either” — ★☆☆☆☆“Trash App — Won’t approve reviews. Can’t edit reviews Zero customer service.” — ★☆☆☆☆
User reviews not published or flagged inaccurate
3of the 30 read·10%
Reviewers report their honest property reviews being rejected, flagged as inaccurate, or never approved despite submitting photos as evidence.
›read 3 of these reviews
“Reviews not accurate — I had been a long-time user of VRBO for many years, but in January of this year I had a terrible experience with a VRBO rental. I wrote a very detailed and honest negative review of the property and it was “flagged” as inaccurate by the system. I edited the review and resubmitted but it was not published. I sent an email to VRBO but no one responded. I believe that they remove negative reviews…” — ★☆☆☆☆“Reviews — My review I posted on my recent vacation booked through VRBO has still not been approved. Even though have pictures to prove everything I said is true.” — ★☆☆☆☆“Trash App — Won’t approve reviews. Can’t edit reviews Zero customer service.” — ★☆☆☆☆
Hosts cancel reservations with no explanation or resolution
3of the 30 read·10%
Reviewers had bookings cancelled by hosts without reason, notice, or compensation. VRBO did not help resolve the issue.
›read 3 of these reviews
“Not Happy — We booked a condo at Seascape Resort in Miramar, Florida 10/2025 just to find out 8/25/2026 that it was cancelled 6 weeks before our stay. We should have been contacted as soon as the property was put on the market to sell. Not good.” — ★☆☆☆☆“Hosts cancel for no reason — My first time using app and the host canceled my stay with no reason or resolution.” — ★★☆☆☆“Horrible app! — Don’t rent from VRBO. They don’t have local customer service and they won’t help you when they booked a property that was only on hold and made you pay” — ★☆☆☆☆
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 30 most recent negative ones. Newest review 3 days ago (06.09.2026), last collected 2 days ago.
Britain
4.71★ from 59,305 ratings · version 2026.35 · 16 of the last 50 written reviews are one or two stars
Not enough negative reviews here to group anything honestly. There are 16, and the threshold is twelve.
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 16 most recent negative ones. Newest review 5 days ago (04.09.2026), last collected today.