4.87★ from 2,549,320 ratings · version 7.35.0 · 28 of the last 54 written reviews are one or two stars
Search filters don't actually filter results
3of the 28 read·11%
Filters are non-functional and don't refine searches, forcing users to scroll through thousands of unwanted items.
›read 3 of these reviews
“Filters do not work - waste of time — Don’t waste your time. They have filters, but the filters do not actually filter to refine your search. They do this so they can show you way more than you want to see. Typical predatory sales tactic.” — ★☆☆☆☆ · English“Why do you put filter if it does not filter — I try to filter my search results by price, nothing gets filtered and the sponsored products seem still to be shown. User unfriendly app.” — ★☆☆☆☆ · English“Do better — What is the point of having filters if they don’t actually work? The app has thousands of items, are customers really expected to scroll through every single one just to find what they’re looking for? Wayfair, this is exactly why I don’t shop here and would rather spend my money somewhere else. Having a huge selection is great, but it becomes frustrating when the filters don’t narrow down the results…” — ★★☆☆☆ · English
Refunds delayed or not processed after returns
3of the 28 read·11%
Users report month-long waits for refunds after returning items, with complicated return processes and poor support.
›read 3 of these reviews
“Clowns — They havent refunded my money after returning something that they picked up its been over a month now. Making them pickup the mattress was hard enough i had to call talk to 4 different people across states Becuase they couldn’t get my address right. If u buy something expect it not to be returned. Lets so how hard it is to get my 150$ back clowns🤡🤡🤡” — ★☆☆☆☆ · English“Poor return customer service — Poor return customer service” — ★★☆☆☆ · English“Bait and Switch Delivery Dates — To date, 100% of my orders placed on Wayfair have been at least 4 to 5 days late. I now have four separate orders and all our additionally delayed 2 to 3 additional days. Wayfair does not offer any assistance even though they provide delivery date estimates as well as select your day for delivery. Do not trust them to deliver anything on time or to provide assemblance of customer…” — ★☆☆☆☆ · English
App crashes, freezes, or becomes completely unusable
3of the 28 read·11%
Recent app updates introduced bugs that cause crashes, infinite loops, buffering issues, and inability to access the app.
›read 3 of these reviews
“Love Wayfair But New Update Doesn’t Work — Opened the updated app and was browsing the Labor Day sales. App asked me to press and hold button to prove I wasn’t a bot. I tried! Whether I held for short or long time didn’t matter. Button just keeps buffering and I can’t get back in to the app. I am not a bot!” — ★☆☆☆☆ · English“The recent updates — First off who on earth takes a perfectly functional website and has someone completely recode it to make it unusable when it’s a shopping website. Not only am I being prompted on a loop to hold down a button to prove I’m not a robot but the tried and true and Wayfair professionals program no longer works for anything. I’m in the middle of trying to buy 1300sq ft of flooring and can’t get anything…” — ★☆☆☆☆ · English“Extremely buggy. — When you go to your cart, the app shoves a bugged oversized membership deal in your face that covers the items in your cart. It doesn’t let you interact with your cart, it doesn’t let you close it out, and it stays no matter what you do, even if you close and reopen the app, delete and reinstall it. Very frustrating.” — ★☆☆☆☆ · English
Customer service unhelpful and frustrating
3of the 28 read·11%
Reviewers describe long waits, poor communication, unhelpful AI support, and inability to resolve issues effectively.
›read 3 of these reviews
“Customer service at Wayfair is the worst of any e-commerce company — Wayfair’s customer service was frustratingly unhelpful and made a simple issue far more difficult than it needed to be. I experienced long waits, unclear communication, and no meaningful resolution, which left me disappointed with the overall experience” — ★☆☆☆☆ · English“If you love yourself don’t download — I rarely leave reviews this negative, but my experience with Wayfair has been one of the most frustrating, exhausting, and unnecessarily complicated customer service experiences I have ever had. I purchased a large sofa that arrived in multiple pieces, vacuum-compressed and packed into boxes. Once the vacuum packaging was opened, the pieces expanded to their full size, making it…” — ★☆☆☆☆ · English“AI customer service via text is horrendous — That alone is a reason to not shop on Wayfair. Can drive one crazy explaining the problem to it .” — ★☆☆☆☆ · English
Delivery dates inaccurate or consistently late
3of the 28 read·11%
Orders routinely arrive four to five days late or later, with no assistance offered despite estimated delivery dates.
›read 3 of these reviews
“Bad customer service experience — The products I ordered has been delayed for over two weeks, and I have had a poor experience with customer support in resolving the issue. They have offered little to no options for resolving the issue in a timely manner.” — ★☆☆☆☆ · English“Bait and Switch Delivery Dates — To date, 100% of my orders placed on Wayfair have been at least 4 to 5 days late. I now have four separate orders and all our additionally delayed 2 to 3 additional days. Wayfair does not offer any assistance even though they provide delivery date estimates as well as select your day for delivery. Do not trust them to deliver anything on time or to provide assemblance of customer…” — ★☆☆☆☆ · English“Horrible company — Purchased a bed frame and mattress for my mom late last night. Searched Amazon today and saw the same bed frame $50 cheaper. Tried to cancel my order. They refused and made it clear they don’t price match, I couldn’t return the product without a fee, and that even if I’m not happy, I’m SOL. Terrible, terrible company. Zero customer service. Deceptive pricing practices.” — ★☆☆☆☆ · English
Unable to sign in or account access broken
3of the 28 read·11%
Users cannot log in due to keyboard overlays, inability to change email, authentication errors, and account lockouts.
›read 3 of these reviews
“Can’t Sign In — I downloaded the Wayfair app today after not having it for awhile. I have an IPhone 15 Pro and my keyboard covers the area you use to sign in, etc. Your app will not work with the phone turned horizontally so I couldn’t sign in that way either. So it is impossible for me to sign in. Please fix this soon. Thank you. I looked for app support and that’s useless. Update: I think I found a way to sign in…” — ★★☆☆☆ · English“UNABLE TO ACCESS APP AT ALL NOW — Hello. I also have an iPhone that isn’t 17.0 compatible and I cannot download the upgrades, open thru an email or type in the http:// address directly.. it all brings me to the Wayfair page that says we have upgraded our App and to upgrade now and when I do that it brings me to App Store to download but it doesn’t download. Is there any way to access the website without having 17.0?” — ★☆☆☆☆ · English“The worst! — I tried to change my email address for my account. They make it nearly impossible, and after four attempts and the app telling me it was updated, it’s no longer possible to log in. When I use my new email it automatically sends me a text with a “sign-in code.” But every time I try the code, I get “Unexpected error occurred. Please try again later.” Then, when I attempt to get support, there is none! No…” — ★☆☆☆☆ · English
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 28 most recent negative ones. Newest review 2 days ago (08.09.2026), last collected today.
Britain
4.79★ from 208,892 ratings · version 7.35.0
We have not read this app's reviews yet. Apple rations that feed to about one page per address every ten minutes and refuses datacentre addresses, so the reading is done by hand — the rating above is live, the complaints are not there yet.
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 0 most recent negative ones. Newest review never, last collected never.