4.77★ from 1,869,889 ratings · version 11.59.0 · 43 of the last 87 written reviews are one or two stars
Rewards and deals don't work when redeemed
4of the 43 read·9%
Rewards, coupons, and deals fail to apply in-store or in the app, and customers are charged full price instead of discounted prices.
›read 3 of these reviews
“Your deaths are imminent — Your rewards don’t work when you redeem them in store and your employees charged me full price for a combo meal, when I find the board of directors for Wendy’s I will push their eyes into their skulls with my thumbs” — ★☆☆☆☆ · English“Luv6500 — This app needs a lot of work done too it , I reinstalled the app back it has the same issues when you have a gift card it doesn’t want to tell you the amount on here does not want you to use it , it took me so many times to get it to work ! And when I did the deal to get something and buy something else to get the deal it will not let you do the deal and I know I did everything correctly when I went to the…” — ★★☆☆☆ · English“The deals of course never work when you want to use them — Whenever there’s a deal available of course the app never lets it go through” — ★☆☆☆☆ · English
App crashes, freezes, or won't open
3of the 43 read·7%
App frequently crashes, freezes up, or fails to open entirely, making it unusable despite multiple reinstalls and updates.
›read 3 of these reviews
“Never Works — This is the worst app. I’ve had it for multiple years through multiple updates and it never opens! It’s so frustrating and I avoid going to Wendy’s in favor of any other restaurant with a working app, deals, and rewards. I hate this app with a passion!!!” — ★☆☆☆☆ · English“Constant issues — Constantly have app issues and issues with my card and everything and I added delete the entire app because it froze up one time like it ends up being more hassle to use this 90% of the time I only use really, and my order will be ready when I get there versus having to wait” — ★☆☆☆☆ · English“Worst app — Keeps making me re login” — ★☆☆☆☆ · English
App charges money but doesn't place order
3of the 43 read·7%
App takes payment but fails to submit the order, forcing customers to reorder while being charged twice or unable to pick up.
›read 3 of these reviews
“Horrid — The app took my money and when I went to go pick up my order They said there is nothing with my name on it I went to customer support and they were no help and there is nothing in my history” — ★☆☆☆☆ · English“Beware app charges and doesn’t put in order — App takes my order. I go to pick up and it wasn’t put in. Have to reorder and then the app still charged me. Also trying to scan your offers inside the restaurant…good luck. Doesn’t work either. This app is useless.” — ★☆☆☆☆ · English“Charged twice — Asked did I need to modify order and charge me twice” — ★☆☆☆☆ · English
Ordered items missing or incorrect in pickup
3of the 43 read·7%
Customers receive wrong items, missing components like bacon or fries, or items that are stale and inedible.
›read 3 of these reviews
“New bacon pretzel burger with no bacon — 👎👎👎👎 went there the first time cause they forgot my fries never looked at my food and inspected it other than opening the bag and seeing that I was missing an item just to realize I have no bacon on my” — ★☆☆☆☆ · English“Nuggets — My nuggets are hard and old. Can not even eat them 0 out of 10” — ★☆☆☆☆ · English“No Fries in the bag — Thanks, No fries in the bag…” — ★★☆☆☆ · English
App orders still require long waits in person
3of the 43 read·7%
Pre-ordering through the app doesn't speed up service; customers still wait 15-25 minutes after arriving to pick up their order.
›read 3 of these reviews
“Terrible service! — Ordered.. waited in line at drive thru for my mobile order for 25 mins to be told drive thru is closing due to being shortstaffed.. said I had to come inside now.. waited inside for another 20 minutes… to be told that they are out of the chili that I ordered. The manager was yelling at everybody, and this was my worst experience ever” — ★☆☆☆☆ · English“What’s the point? — Placed my app order combo waited 15 minutes, went in to pick it up just to find out they are just starting it. What’s the point of ordering ahead if you have to come and wait for your order? Just dumb!” — ★☆☆☆☆ · English“Long wait — Pre order still make you pull around and wait for 10 minutes once you arrive not a great system. Need Chick-fil-A where app knows your location and starts order once your close.” — ★★☆☆☆ · English
Poor staff behavior and customer service
3of the 43 read·7%
Staff are rude, impatient, and unhelpful; workers gave wrong orders, yelled at customers, or provided no assistance with issues.
›read 3 of these reviews
“Rude — Unexceptable Customer Service” — ★☆☆☆☆ · English“Night crew — Location terrible no customer service all the workers outside smoking! Gave me someone’s else order after i told employee my name twice on speaker and stated it was a mobile order! Pulled me up and then said i was at wrong location! Never again will i order or eat at summer ave ! 4431 is the address” — ★☆☆☆☆ · English“Multiple bad experiences in here — This specific Wendy’s restroom. People are very impatient Very rude always to CUSTOMER.” — ★☆☆☆☆ · English
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 43 most recent negative ones. Newest review yesterday (07.09.2026), last collected today.