4.91★ from 1,429,034 ratings · version 2026.8.1 · 39 of the last 52 written reviews are one or two stars
App crashes, glitches, or freezes during use
6of the 39 read·15%
The app frequently glitches out, locks up, fails to load, and takes excessive time to complete basic functions.
›read 3 of these reviews
“App won’t load — I can’t even order through the app at all stuff in review order, can never check out deleted and re installed so many times got fed up and stopped” — ★☆☆☆☆ · English“Broken — App doesn’t work I tried to reinstall the app and it keeps saying oops if your gonna order just order online” — ★☆☆☆☆ · English“Update — I’ve never had a problem using this app. It made me update it today. Tried to place an order three times and it glitches out, but still takes the money off my card.” — ★☆☆☆☆ · English
Payment fails or gets declined
6of the 39 read·15%
Reviewers report payment processing errors across multiple card types and payment methods, preventing order completion.
›read 3 of these reviews
“payment doesnt go through — never EVER works. ive deleted. logged in, tried different payment methods. it never works” — ★☆☆☆☆ · English“Bad app design and service — When I’m hungry I would prefer not to have the app decline my payments on multiple cards despite having more than enough money on them” — ★☆☆☆☆ · English“issue processing payment — obviously i'm not the only one that continuously gets this error message when trying to place order. won't let me do it for delivery or pickup, on the app or website and i've tried multiple cards and it never lets me place order. this has been happening for months please fix :(” — ★☆☆☆☆ · English
Rewards points disappear or don't accrue
4of the 39 read·10%
Users lose points after app updates, accounts reset to zero, and manually entered codes don't guarantee credit.
›read 3 of these reviews
“Smh — The worst app. When you have to enter your rewards code manually, hold on to the receipt. You aren’t guaranteed the points. Ask me how I know….” — ★★☆☆☆ · English“Not cool!! — Why everytime I try to order there’s always a new update. And then it always logs me out and then steals all my points and then makes me create a new account with zero points!!” — ★☆☆☆☆ · English“App sucks — App never lets me log in always says failed . Never can gain or redeem points” — ★★☆☆☆ · English
Cannot sign in or access account
3of the 39 read·8%
Users locked out of accounts, unable to sign in despite correct credentials, and sign-in limits prevent access.
›read 3 of these reviews
“Not allowed to sign in — I only use this app every couple of months and I always have issues with signing into my account. I’ve had the same account for years. I just updated the app today and it’s not letting me sign in because there’s a “limit on the amount of sign-ins”. Literally preventing me from signing in to get my rewards because they haven’t increases their sign in limit. Great job helping out your customers…” — ★☆☆☆☆ · English“Locked out, they don't send recovery email... — Used to go to Wingstop 3 times a month. Then I got locked out of my account for no reason. Login with Apple, they say my apple password is wrong, despite it being... my apple password. Try to reset? No email. Try to make new account? That email uses same as Apple account, so they don't accept it. Try to contact customer service? No phone number or form exists, only…” — ★☆☆☆☆ · English“App sucks — App never lets me log in always says failed . Never can gain or redeem points” — ★★☆☆☆ · English
Orders sent to wrong store location
3of the 39 read·8%
App automatically routes orders to incorrect store locations miles away instead of nearby branches.
›read 3 of these reviews
“Location — App works fine, except for the location, and trying to simply re-order an order from the past. It will not use logic in picking a location that you are nearby or that you’re actually at it’ll order it to somewhere in another city. Could easily fix that.” — ★★☆☆☆ · English“Order sent to the wrong store TWICE – bring back store selection first! — I like the app’s rewards program, but a recent update completely ruined the ordering experience. They removed the feature that forces you to specifically select your store location before you start building your order. Because of this UI change, I’ve now mistakenly placed my order at the wrong Wingstop location two times in a row. There's…” — ★☆☆☆☆ · English“Dumb algorithum — I am a member of Wingstop rewards and I’ve placed plenty of carryout orders in the past ALL at the same location. For some unknown reason, when I just placed an order, it automatically put the order in for the location at the town over which is a 20 minute drive. I live .8 miles away from our town’s Wingstop, why would I be ordering it from the town over? My location settings are on as well. What…” — ★☆☆☆☆ · English
Frequent app updates cause logouts and disruptions
3of the 39 read·8%
App forces constant updates that log users out, disrupt ordering, and cause unnecessary app reinstalls.
›read 3 of these reviews
“Not cool!! — Why everytime I try to order there’s always a new update. And then it always logs me out and then steals all my points and then makes me create a new account with zero points!!” — ★☆☆☆☆ · English“Ridiculous — Everytime I open this app, I have to update it. It is absolutely ridiculous. Last time I checked, you were not the FBI or CIA so you do not need this much oversight of your app!” — ★☆☆☆☆ · English“Terrible update! — Please undo whatever you just did we can’t even order on the app anymore!” — ★☆☆☆☆ · English
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 39 most recent negative ones. Newest review 2 days ago (07.09.2026), last collected today.