4.29★ from 1,379,338 ratings · version 6.10.0 · 79 of the last 90 written reviews are one or two stars
Internet speed consistently slow
5of the 79 read·6%
Users report persistent slow internet speeds and poor performance despite paying for high-speed service.
›read 3 of these reviews
“Net speed slow — Net speed slow down after few days , fix it multiple times And costumer service never help me” — ★★☆☆☆ · English“Service is absolutely terrible — The Internet is one of the worst I’ve ever had in my entire life, and I used to work for Xfinity. I can’t even understand how it is so bad no matter what time of day or night. There are so many issues when it comes to the speed of the Internet or the glitching or the megabytes per second, I’ve had these issues for over 3 1/2 to 4 years now and yet nothing has ever been fixed. When I…” — ★★☆☆☆ · English“. — Free slow” — ★☆☆☆☆ · English
Service outages without resolution updates
5of the 79 read·6%
Internet and TV service go down with no explanation or updates on when service will be restored.
›read 3 of these reviews
“Pathetic Xfinity — Comcast is the worst. Been out of service for 28 hours so far. There is no update what so ever on why or when service will be restored. You cannot say “as soon as possible” for 28 hours” — ★☆☆☆☆ · English“No TV since 10:30 AM — Told TV service would be fixed an hour ago and still don’t have service.” — ★★☆☆☆ · English“Worst service ever — Chat not helpful. Impossible to find phone number on app to speak to a person. Internet out and zero details about action taken. Time to move on to a carrier that knows what service means.” — ★☆☆☆☆ · English
App difficult to use and navigate
4of the 79 read·5%
The app is confusing to navigate, requires constant password re-entry, and has too much promotional content.
›read 3 of these reviews
“Multiple accounts — The app doesn’t handle multiple accounts very well. Hard to switch between accounts. You should be able the just pick the account you want to use” — ★☆☆☆☆ · English“Horrible — Horrible app with 99% promotional content and 1% user settings which is impossible to find. Please rewrite it or stop selling it. I would rate this -100 if possible.” — ★☆☆☆☆ · English“Horrible to navigate — If you have mobile and other services, it is not very easy to navigate. The app is constantly asking for passwords when they’ve already been given. Thumbs down.” — ★★☆☆☆ · English
Support representatives unhelpful or rude
4of the 79 read·5%
Customer service representatives are unprofessional, rude, offshore, don't listen, and lack knowledge to help.
›read 3 of these reviews
“Horrible — Even live support is not helpful” — ★☆☆☆☆ · English“Customer — I would never recommend the Xfinity Service for anyone who wants a customer service representative who is knowledgeable or even capable of providing answers for general queries about any services or issues that need immediate attention or resolution!” — ★☆☆☆☆ · English“Trash — This set up did not work and I can’t use my phone, customer service doesn’t listen and could not help me” — ★☆☆☆☆ · English
Billing errors and unexpected charges
4of the 79 read·5%
Customers face mysterious charges, price hikes, charges that reappear after removal, and bill statement confusion.
›read 3 of these reviews
“Choose other companies — If possible, go with ANYONE except Xfinity. There’s always a problem with the service and every month it’s a fight about sudden price hikes and hidden charges and charges that were supposed to be removed two years ago that suddenly reappear. We live in an area that Xfinity is our only choice so I’m stuck. But if you don’t have to have them, don’t!!!” — ★☆☆☆☆ · English“Service Deactivated for 17.95 — My service was interrupted for not paying 17.95” — ★☆☆☆☆ · English“Horrible experience — Incredibly frustrating. Constantly have to sign in. The chat bot is useless. They restructure the bill statements constantly to cause confusion on charges. Horrible experience and horribly treated on the call center! The last time I called about an error on their end, I was on the phone for 4 hours, hung up on twice and told I should be grateful for any discount I am already getting. After all…” — ★☆☆☆☆ · English
Virtual assistant chatbot is useless
4of the 79 read·5%
The app's AI assistant and chatbot fail to resolve issues, don't understand requests, and talk in circles.
›read 3 of these reviews
“Xfinity assistant is awful — All I want to do is cancel an appointment tomorrow because the internet service is back to working. I’ve tried every variation of wording I can think of to cancel the appointment with your crummy “assistant”, and yet none work. It also blocks me from talking to a live agent. This is terrible service and a truly awful waste of my time, as well as potentially the technician’s time who does…” — ★☆☆☆☆ · English“Terrible — The app basically does nothing by try to upsell you products and services. If you actually need the app to resolve an outage or other issue - it’s worthless. The virtual assistant is terrible too - it’s basically a chatbot from the late 90s that talks in loops.” — ★☆☆☆☆ · English“Horrible experience — Incredibly frustrating. Constantly have to sign in. The chat bot is useless. They restructure the bill statements constantly to cause confusion on charges. Horrible experience and horribly treated on the call center! The last time I called about an error on their end, I was on the phone for 4 hours, hung up on twice and told I should be grateful for any discount I am already getting. After all…” — ★☆☆☆☆ · English
App requires constant updates
4of the 79 read·5%
The app forces frequent updates every time users open it, sometimes multiple times per week, making it tedious to use.
›read 3 of these reviews
“Too many updates — I probably use the app twice a month. Every time I need to update it. It’s literally just an app to pay a bill. Stop pushing updates.” — ★★☆☆☆ · English“WAYYYYYY TOO MANY UPDATES — I should not have to update every time i open the app. You don't need to make SLIGHTLY older versions unusable.” — ★☆☆☆☆ · English“Tiered of updates — You need to update the app EVERY time you use it. Sometimes twice in one week.” — ★☆☆☆☆ · English
Difficulty reaching human customer service
4of the 79 read·5%
Reviewers struggle to contact live representatives, with AI chatbots blocking access or providing no help for their issues.
›read 3 of these reviews
“Xfinity assistant is awful — All I want to do is cancel an appointment tomorrow because the internet service is back to working. I’ve tried every variation of wording I can think of to cancel the appointment with your crummy “assistant”, and yet none work. It also blocks me from talking to a live agent. This is terrible service and a truly awful waste of my time, as well as potentially the technician’s time who does…” — ★☆☆☆☆ · English“absolutely terrible customer service — I cannot get a hold of anybody at Xfinity and I’m an existing customer. Your stupid AI system keeps saying I do not exist but on the same hand, it shows me my bill. I’m just trying to get a remote control and it’s already taken me six minutes. This is terrible. You need to get rid of AI cause it doesn’t work for you.” — ★☆☆☆☆ · English“I would give a zero star if possible — Trying to get a human is next to impossible. Their Ai gatekeeper is a bit annoying” — ★☆☆☆☆ · English
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 79 most recent negative ones. Newest review 2 days ago (07.09.2026), last collected yesterday.