4.80★ from 7,234,070 ratings · version 2026.65.0 · 41 of the last 54 written reviews are one or two stars
App freezes and crashes constantly
12of the 41 read·29%
App freezes or crashes when clicking on properties, viewing details, or searching, making it unusable. Often requires full restart.
›read 3 of these reviews
“What a joke app — It’s been a week and they can’t fix a bug freeze issue on the iphone app? Everytime I click to view a property the app freezes. Can’t even look at houses” — ★☆☆☆☆ · English“Doesn't work — Only app on my phone that freezes after 60 seconds, and yes, I have tried reinstalling and contacting them; zero reply.” — ★☆☆☆☆ · English“Freezing — App freeze on iPhone when you press exit” — ★☆☆☆☆ · English
No response from customer support
4of the 41 read·10%
Customers report zero replies to complaints, chat support that goes nowhere, and inability to contact help staff for any issues.
›read 3 of these reviews
“Doesn't work — Only app on my phone that freezes after 60 seconds, and yes, I have tried reinstalling and contacting them; zero reply.” — ★☆☆☆☆ · English“Terrible app — Easily the worst of the Real estate apps. They will randomly sign you out of your account and delete any saved homes you have. And don’t bother trying to chat or contact them, because they won’t respond. Redfin or Realtor are far superior.” — ★☆☆☆☆ · English“Zillow a journey of no customer support — If you need any help beyond automated answers you won’t get it.” — ★☆☆☆☆ · English
Inaccurate or outdated property data
3of the 41 read·7%
Listings show incorrect information like empty lots for built homes, properties listed multiple days old, and inability to remove sold houses.
›read 3 of these reviews
“Complaint — My home was built 5 years ago and you show it as a empty lot. This lack of data reflects the entire zip code of 76082.” — ★☆☆☆☆ · English“Horrible service — Can not remove a house that it sold . Has two properties associated with me that I do not own. Customer service will not respond.” — ★☆☆☆☆ · English“Report a listing is non functional — I noticed a few listings where a property that has been listed for several days but consistently shows as a 1 day old listing. Similarly the sale price on the listing has been revised multiple times but the listing is able to hide that from the history. “Report a listing” link on zillow takes you to a help & faq page. REALLY???” — ★☆☆☆☆ · English
User interface broken or unusable
3of the 41 read·7%
UI elements oversized, buttons disappear off screen, unable to navigate between pages, and search functionality doesn't work.
›read 3 of these reviews
“Updates ruined the app — Not only is the new interface unstable, the new search functionality is useless, freezes, won’t even search an address any more :-(” — ★☆☆☆☆ · English“Broken — Can’t use the app. On the third or fourth page in the skip and next buttons disappear off the bottom of my screen and I cannot move them so I cannot use them. Cannot use the app.” — ★☆☆☆☆ · English“Bad UI update — After clicking on a property, the size of the pull-up details and the contact buttons are ridiculously sized and eat up far too much real estate. Makes the app completely unusable on a standard sized iPhone. Awful” — ★★☆☆☆ · English
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 41 most recent negative ones. Newest review 3 days ago (05.09.2026), last collected 2 days ago.